Turning Contracts Into the Engine of Business with a New AI Assistant and Agents

Every business runs on agreements. Sales contracts, offer letters, vendor approvals, renewals - they’re at the center of how work gets done. But the process behind those agreements? It’s often slow, manual, and spread across disconnected systems.

We’re changing that. Today at Momentum ’26, we unveiled a new suite of AI-powered capabilities built directly into the Docusign Intelligent Agreement Management (IAM) platform. We’re introducing an AI assistant and agents in Docusign IAM, empowering teams to take agreements from draft to execution at unprecedented speed—eliminating manual bottlenecks and unlocking the value trapped in your contracts.

From review to real progress: meet Iris assistant and agents

At the center of these updates is Iris, Docusign’s AI engine for agreements. Iris helps teams work smarter and faster – allowing them to ask questions, surface key terms and obligations, and take action using natural language. With agents, customers can:

• Move faster through reviews: AI agents can check agreements against company standards, suggest edits, and prepare documents for approval in minutes.

• Keep work moving automatically: Agents can monitor contracts in the background, flag risks, track obligations, and trigger next steps without manual follow-up.

• Build agents around your workflows: With Docusign Agent Studio, teams can create and deploy custom agents tailored to how they manage deals, renewals, approvals, and more.

The result is less back-and-forth, fewer delays, and a faster path to signature and execution.

A more open and connected agreement platform

Docusign connects agreement work across the systems and teams that run the business. Instead of contracts living in silos, Docusign brings them into the tools people already use:

• AI where teams already work: Through its open platform and Model Context Protocol (MCP), Docusign connects with leading frontier models like Anthropic Claude, Gemini, and OpenAI ChatGPT– so teams can create, review, and manage agreements using natural language within the tools they already use.

• Deep integrations across business systems: Docusign integrates with core applications like Coupa, Microsoft Copilot, Salesforce, SAP, and Slack – so agreement workflows happen seamlessly across systems teams use every day, from triggering actions to surfacing completed agreements and the insights they contain.

• A connected legal AI ecosystem: Docusign is also partnering with leading legal AI platforms, including Harvey, Legora, and CoCounsel by Thomson Reuters. These integrations bring deep legal research, document analysis, and contract review directly into agreement workflows across sales, procurement, HR, and finance.

Together, this ecosystem reduces friction, improves visibility, and helps teams move faster from decision to execution.

Expanding IAM to more teams across the business

Docusign is also bringing IAM capabilities to more teams across the business.

IAM for HR

Employee agreements span the entire lifecycle,  from hiring and onboarding to promotions and role changes. But the work behind them is often fragmented and repetitive.

Docusign IAM for HR helps bring those processes together by automatically capturing key information, reducing manual tasks, and keeping systems in sync. Mobile I-9 verification simplifies compliance, while integrations with HCM platforms help HR teams move faster and create a smoother employee experience from day one.

Instant form creation for a better customer experience

Turning a PDF form into a delightful, digital experience shouldn't take extra work.

AI-Assisted Web Forms transform static documents into interactive, shareable forms in seconds, so people can complete them quickly without manual re-entry. Whether it's a patient checking in before an appointment or a customer applying for a new account, information flows directly into system workflows, helping teams move faster and avoid delays.

Real results for real teams

Docusign IAM is already delivering measurable impact for more than 40,000 customers globally.

According to a recent Deloitte report, organizations using AI-driven workflows within an end-to-end agreement platform see nearly 30% higher ROI compared to those without.

Here’s what customers are seeing:

• The Estée Lauder Companies Inc.: “By centralizing Docusign into a single enterprise platform, we transformed this process into a streamlined, governed solution, delivering significant cost savings while also improving visibility, user experience, and operational efficiency,” said Joe DeSimone, Technical Executive Director: HR, Finance, and Corporate functions.

• Thrive Market: “Docusign streamlined our legal operation. Contracts close faster, teams track renewals without chasing them down, and everyone finds what they need in one place,” said Wade Johnson, Associate General Counsel.

• Kindsight: “Kindsight's adoption of Docusign IAM for Sales has been a game-changer for our operations, enabling our IT team to concentrate on strategic priorities while ensuring smooth, fully digitized agreement workflows that optimize processes and boost efficiency across the board,” said Kris O'Brien, Director of Information Technology.

• Payworks – "At Payworks, delivering a consistent, high-quality client experience is core to our success, reflected in our 98% client retention and 55+ NPS. Through our partnership with Docusign, we're transforming contract and customer onboarding with embedded, automated workflows—driving greater speed, consistency, and a better overall client experience," said Maureen Kinnear, Chief Technology Officer

Product availability

Docusign AI assistant, agents, and Agent Studio are available in early access in the U.S. today and will roll out in the U.S. starting in July. IAM for HR is available in early access in the U.S. starting in June. IAM for Sales is available globally. AI-assisted Web Forms will be available globally starting in June. The Docusign MCP is available in beta today globally, in English.

For more information, visit the Docusign blog and follow Docusign on LinkedIn opens in a new tab, Instagram opens in a new tab, and X opens in a new tab.

Developers: Learn how to leverage the Docusign MCP beta and our new developer tools to build, test, and scale autonomous, agentic agreement workflows on the Docusign IAM platform.