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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

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DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

November 29, 2021

Update: DocuSign CLM January 22.1 Product Release: UAT December 9, 2021

The DocuSign CLM and CLM.CM January 22.1 Product Release will be deployed to the UAT environment on Thursday, December 9, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time. Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment.

November 04, 2021

[UPDATED] Update: NA21 Public IP Subnet Change—Brief Inaccessibility to Production, November 12, 2021

[UPDATED: November 15, 2021 09:23 PST] The DocuSign CLM Technology Team has been forced to postpone the scheduled maintenance until a later date due to unforeseen circumstances with the ongoing incident on NA21 and NA11 (see status.docusign.com).  The old subnet (69.79.142.0/24) will remain active until a new maintenance window can be scheduled.  We apologize for any inconvenience. Please contact DocuSign CLM Technical Support with any questions.  

November 03, 2021

Update: New NA4 Site SSL Certificate Ready for Download

Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates” section to download and for further details on the new NA4 certificate availability and application dates. The new NA4 certificate will be enforced on Wednesday, November 17, 2021, 3PM. After this time, the new certificate will be the sole certificate for the NA4 Site SSL endpoints.