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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information

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Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

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Trust resources

  • Third-party risk management

    Read how third-party risk management teams evaluate e-signature solutions.

  • Are electronic signatures safe?

    Learn how e-signatures are more secure than wet signatures.

  • Security and legal collaboration

    Learn how successful teams work together to protect their organization from harm.

DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

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Alerts and updates

Update: Planned CLM Maintenance for NA11 Reporting - Wednesday, March 22 2023
03/22/2023

The DocuSign CLM Technology Teams will be conducting necessary reporting maintenance.   

Planned Outage Date: Wednesday, March 22nd starting at 21:00 CT (Wed, March 23 02:00 UTC) to Wednesday, March 22nd at 23:00 CT (Wed, March 23 04:00 UTC). 

Impact: During this maintenance window reports may fail for some NA11 CLM customers.   

We apologize for any inconvenience during this time. Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

Update: Notice of Updates to the List of Subprocessors
03/08/2023

DocuSign has recently updated the Subprocessor List. To see relevant changes and access the updated list, please visit this page.

Should you have any questions, do not hesitate to contact us at privacy@docusign.com.

Alert: New Phishing Campaign Observed, Mar 2, 2023
03/02/2023

DocuSign has observed a new technical support impersonation themed phishing campaign through improper use of DocuSign. Report improper use of DocuSignaccounts directly through the envelope email notification Report Abuse link or through the DocuSign i-Sight portal directly via this link (https://docusign.i-sight.com/portal/reportonline?lang=en_US&theme=DocuSign).

The envelopes are sent from a variety of senders and associated email addresses, many with the public outlook.com domain. Here are some examples of common email notification subject lines:

  • MS Office 365

  • Windows Defender purchased Order

  • Order Successfully

  • Complete with DocuSign: Bot Content (90).html

  • Fire wall protection order successfully placed

NOTE: If you do not see activity matching the email notification when reviewing your DocuSign account, then the email is an imitation DocuSign attempt. Report imitation DocuSign attempts to spam@docusign.com. 

As a reminder, do not click on any email or attachment links from unknown or untrusted senders. All customers are also reminded that they should continue their own due diligence, identify, and report suspicious activity, including fraud/illegal activity. See the Incident Reporting page (https://www.docusign.com/trust/security/incident-reporting) on our Trust Center for more information. Customers should also continue to utilize their own organization’s security tools to investigate potentially malicious documents, links and notifications.

For more information on how to spot phishing, please see our Combating Phishing and Protecting Your Organization Against DocuSign Brand Impersonation white papers.


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