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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

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DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

July 12, 2021

Update: DocuSign CLM August 21.6 Product Release: UAT July 22, 2021

The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the UAT environment on Thursday, July 22, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time. Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

July 07, 2021

Update: DocuSign CLM NA11 Scheduled Maintenance Beginning Saturday, July 10, 2021

The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Saturday, July 10th at 22:00 - 24:00 CDT (03:00 - 05:00 GMT, July 11). During this time customers on the NA11 instance may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time. Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

June 22, 2021

[Resolved] Alert: UAT/Demo CLM Performance Degradation

[RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021. We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.