DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.
DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.
The DocuSign CLM/SpringCM Technology Teams will be conducting necessary reporting maintenance beginning Saturday, January 9th starting at 08:00 CT (14:00 UTC) to Sunday, January 10th at 21:00 CT (Mon, Jan 11 03:00 UTC) to repair an identified issue with DocSync and Reporting in certain NA21 accounts being behind as of 12:30 CT (18:36 UTC) on Thursday, 1/7/21.
During this time customers on the NA21 instance may experience moments of intermittent slowness while navigating the application. During the maintenance window accounts in NA21 will see outdated report data.
[ROOT CAUSE ANALYSIS: Jan 14, 2021]
PROD NA11 customers may have experienced workflow step failures.
After performing routine maintenance, a service that processes workflow events was left disabled. As a result of the unprocessed workflow events, the workflow steps timeout was reached and the step failed.
The service processing workflow events was re-enabled.
Investigation into why automated enablement of this service failed. The priority of these alerts will be raised significantly.
The Docusign CLM and CLM.CM January 21.1 Product Release will be deployed to the EU11, EU21 Production environments on Friday, January 15, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.