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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

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DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

October 20, 2021

Update: Support for outbound TLS 1.0 in email ends October 31, 2021

DocuSign is deprecating support for outbound TLS 1.0 on 31st October 2021. Although DocuSign has not supported TLS 1.0 in our products since 2018, we did allow opportunistic TLS which means if a recipient's email server did not accept a higher version of TLS, they could receive emails via TLS 1.0. This will end on October 31st. Additional information can be found on the DocuSign Support Center.

October 08, 2021

Update: Subproccesor Update for DocuSign Services, October 8, 2021

DocuSign has updated the subprocessor lists for our products and services: https://www.docusign.com/trust/privacy/subprocessors-list.      Please contact privacy@docusign.com for any questions regarding this subprocessor information.

October 07, 2021

Update: EU|NA|UAT|US DocuSign CLM Operations Maintenance—Friday October 8, 2021

The CLM Operations team will be performing essential system maintenance on all CLM Data Centers starting Friday, October 8th and ending Saturday, October 9th 2021. During this time, there may be some periods where the CLM application is degraded.  We apologize for the short notice for this announcement and any impact this may have on your accounts. Please reach out to DocuSign CLM Technical Support for any questions or concerns and see below for the timing by environment: