Skip to main content
Trust Center

Docusign Trust Center

See Updates and AlertsView System Status

Transparency is essential

Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.

As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.

> Docusign Trust and Security Overview

> Read our AI Innovation Principles

> Read about our trusted AI approach

> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2024

Trust resources

  • trustcenter-vce-third-party-risk-management

    Third-party risk management

    Read how third-party risk management teams evaluate e-signature solutions.

    Learn More
  • trustcenter-vce-blog

    Are electronic signatures safe?

    Learn how e-signatures are more secure than wet signatures.

    Read the post
  • trustcenter-vce-security-and-legal

    Learn how successful teams work together to protect their organization from harm.

    Read the Whitepaper

Docusign compliance certifications

Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.

Docusign BCR logo
schellman iso27001 seal blue logo
pci logo
aicpa logo
align iso27001 logo
Learn More

Alerts and updates

Microsoft Azure and CrowdStrike Alert

On July 18, 2024, Microsoft reported two separate outages: Azure services were impacted by an outage, while a CrowdStrike update impacted some Windows services (see here).

Docusign experienced limited impact resulting from the Azure outage, and was not impacted by the CrowdStrike update. The impact resulting from the Azure outage has been resolved and our systems are operating normally. Please refer to our status site for the most current updates on the operating status of Docusign services. 

The availability and security of Docusign’s services are top priorities. We will continue to actively monitor and provide any relevant updates should the situation change.

MOVEit Security Vulnerability (CVE-2024-5806)

On June 25th, 2024, Docusign was made aware of the MOVEit Transfer security vulnerability. Details regarding the vulnerability are available here:

Based on our investigation to date, we confirm that Docusign nor any services we provide to our customers are impacted by this security vulnerability.

Docusign’s security and that of our customers is a top priority. We will continue to actively monitor and provide any updates should the situation change.

Updated: Docusign CLM Public IP Subnet Change - EU21

Update: The following maintenance window has been rescheduled to start at 8PM UTC on Friday, August 2 2024.

The Docusign CLM Technology Team will be changing all customer facing IP addresses for the EU21 instance from to starting at 8PM UTC on Saturday, July 20 2024.

Customers using the EU21 instance who are currently allowlisting are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range ( or they may encounter issues accessing the environment after the maintenance work is complete.

Please contact Docusign CLM Technical Support with any questions.

See AllFollow Us on TwitterSubscribe to the RSS Feed