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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your DocuSigning experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

DocuSign compliance certifications

DocuSign meets and exceeds some of the most stringent US, EU, and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

June 24, 2019

UPDATE: 6/24/2019 Upcoming DocuSign Connect Certificate Renewal Schedule

All DocuSign Connect x.509 certificates for Demo, NA1, NA2, NA3, EU, CA and AU have been re-issued and will be renewed between September and November 2019. After the change-over dates, only the renewed (new) certificates will be available for DocuSign Connect. The renewal schedule and new certificates have...

June 11, 2019

UPDATE: 6/11/2019 Subprocessor Update for DocuSign Signature

DocuSign has engaged a new service-specific subprocessor, Google LLC, to deliver an optional product feature within the DocuSign Signature service. This subprocessor will only be used if you choose to enable or purchase the optional product feature for auto-tagging. Please review the details of this...

May 23, 2019

ALERT: 5/23/2019 @ 8:30 AM Pacific Time - New Phishing Campaign Observed Today

DocuSign has observed a new phishing campaign that began around 8:00 on the morning of May 23rd  (Pacific Time).. The email purports to come from "DocuSign Electronic Signature and Invoice Service” or similar using the email address "[email protected]"  The emails have the subject line similar to...