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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information

Transparency is essential

DocuSign’s first priority is to make your DocuSigning experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

DocuSign compliance certifications

DocuSign meets and exceeds some of the most stringent US, EU, and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

December 04, 2019

Planned Outage Alert: 12/09/19 – Standards-Based Signatures

As part of the validation of our business continuity plan, we plan to perform a switch test between PA2 (main site) and PA3 (backup site) in production. This test will be done in two steps: On Tuesday, December 10, 2019, at 10pm (CET), the flow in production will be redirected to the PA3 backup site. An...

December 04, 2019

December 4, 2019, 08:20 AM Pacific Time - New Phishing Campaign Observed Today

DocuSign has observed a new phishing campaign that began around 8:20AM on the morning of December 4 (Pacific Time). The email purports to come from " DocuSign Electronic Signature Service” or similar using the email address "[email protected]” The emails have the subject line similar to: "You...

November 26, 2019

Update: 11/26/2019 – Updated Renewal Schedule for the DocuSign Connect Certificates for NA1, NA2, and NA3

The new DocuSign Connect X.509 certificate for NA1, NA2, and NA3 offered on October 16, 2019, will be enforced as the sole Connect certificate on January, 22, 2020. Please see the DocuSign public trust page at https://www.docusign.com/trust/compliance/public-certificates for a full schedule for new and...