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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

April 16, 2021

Update: NA21 Scheduled Maintenance, Friday, Saturday April 23 - 24, 2021

The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Friday, April 23rd from 22:00 - 02:00 CT April 24 (03:00 - 07:00 GMT, April 24). During this time customers on the NA21 instance may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time.

April 14, 2021

Alert: Attempted identity theft/loan fraud attempts through companies using DocuSign observed

DocuSign was made aware of possible identity theft/loan fraud attempts through the use of legitimate Paycheck Protection Program (PPP) loan processing companies that use DocuSign services for economic stimulus programs in response to the novel Coronavirus pandemic. Potential victims may receive notification from 3rd party identity theft protection services that attempts to verify their identity through DocuSign were made. We encourage anyone who suspects they have been a victim of this type of fraud to visit the U.S.

April 13, 2021

Update: New CA Connect Certificate now offered in the system for testing

Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new certificate availability schedule and the CA offer and force schedule dates.