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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

October 29, 2020

Alert: New Phishing Campaign Observed

DocuSign has observed a new phishing campaign that appears to be financially motivated, and may also hope to install malware. The emails have been addressed to "Dear Recipient," and purport to come from "DocuSign Signature and Invoice" using a variety of email addresses with domains appearing to be registered for lawsuits such as  @cellucorc4lawsuit[.]com, @accuraaccelertionproblem[.]com, @goodwilllawsuit[.]com and @officedepot-lawsuit[.]com.

October 15, 2020

Update: UAT Scheduled Maintenance on October 29, 2020

The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Thursday, October 29 at 20:00 - Midnight CDT (1:00 - 05:00 GMT, Oct 30 2020). During this time, customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may find reporting and reporting services to be unavailable during the maintenance window. We apologize for any inconvenience during this time.

October 14, 2020

Alert: [RESOLVED] UAT | DocuSign/SpringCM Workflow Failures and Designer Errors

[RESOLVED, October 14, 2020 10:00AM CST] - The DocuSign/SpringCM Technology team has resolved the bug impacting customer workflows on the UAT instance.  The problem began with the 20.8 Product Release to UAT yesterday evening and was resolved at 09:55AM CST.   We will post a root cause analysis (RCA) of this issue in the coming days once the investigation has been completed. Again, apologies for the inconvenience.  If you continue to see any issues related to this, please reach out to DocuSign CLM Technical Support.