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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

June 15, 2021

[Update] Alert: NA11 | Intermittent Latency PROD & UAT, June 15, 2021

[UPDATE June 17, 2021, 08:30 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared. Please check the status of trust.springcm.com for updates regarding this issue.

June 11, 2021

Update: DocuSign CLM June 21.5 Product Release, PROD June 25, 2021

The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the EU11, EU21 Production environments on Friday, June 25, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

May 28, 2021

Update: DocuSign CLM June 21.5 Product Release, UAT June 10, 2021

The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the UAT environment on Thursday, June 10, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time. Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment.