Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
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> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trustworthy software company in America, 2025
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Note - Updated Maintenance Date (Previously scheduled June 8, 2025):
Docusign will undertake a planned disaster recovery exercise on Sunday, July 27 2025, from 03:00 AM UTC to 05:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA3 Production environment.
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary Prod environment from Monday July 21, 2025 6:30 am UTC - Monday July 21, 2025 10:30 am UTC. During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable.
We apologize for any inconvenience during this time.
Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.
Docusign will conduct system maintenance on IAM Navigator in EU between 2:00 AM UTC on July 20, 2025 and 3:00 AM UTC on July 20, 2025.
During this time, there may be brief periods of interruption in service.
Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.