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Trust Center

Docusign Trust Center

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Transparency is essential

Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.

As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.

> Docusign Trust and Security Overview

> Read our AI Innovation Principles

> Read about our trusted AI approach

> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2024

Trust resources

  • trustcenter-vce-third-party-risk-management

    Third-party risk management

    Read how third-party risk management teams evaluate e-signature solutions.

    Learn More
  • trustcenter-vce-blog

    Are electronic signatures safe?

    Learn how e-signatures are more secure than wet signatures.

    Read the post
  • trustcenter-vce-security-and-legal

    Learn how successful teams work together to protect their organization from harm.

    Read the Whitepaper

Docusign compliance certifications

Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.

Docusign BCR logo
schellman iso27001 seal blue logo
pci logo
aicpa logo
align iso27001 logo
Learn More

Alerts and updates

Updated: Planned Disaster Recovery Exercise for eSignature & IAM in NA Demo on Sunday, Feb 23
02/23/2025

Docusign will undertake a planned disaster recovery exercise on Sunday, February 23, from 5:00 AM UTC to 07:00 AM UTC. This is a change in schedule for the work that was previously scheduled to happen on Sunday, February 9, 2025, from 5:00 AM UTC to 7:00 AM UTC.

The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in demo. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Planned Maintenance for CLM Production and UAT customers on Saturday, February 8th
02/08/2025

Docusign will be conducting necessary maintenance impacting CLM Production and UAT on Saturday, February 8th, 2025, from 5:00 PM UTC to 11:59 PM UTC. 

During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window.

Please contact Docusign Support if you have any questions or concerns.


Emergency Maintenance impacting CLM Reporting for NA21 customers on Sunday, February 2
02/02/2025

Docusign will be conducting necessary maintenance impacting CLM Reporting on the NA21 environment from 6:00PM UTC on Sunday, February 2, 2025 to 6:00AM UTC on Monday, February 3, 2025. During this time, the reporting service will be unavailable for NA21 CLM customers.

Please contact Docusign Support if you have any questions or concerns.

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