Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
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Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
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Trust resources
Third-party risk management
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Security and legal collaboration
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Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will be conducting maintenance for CLM Prod EU S1 on Saturday, November 7th 2026 from 12AM UTC to 3AM UTC.
During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including: UI previews Workflow steps Standard attributions Party agreement Users might also encounter slower response times in the user interface during the window.
Workflow processing will continue to function as expected during the maintenance window. If you have any questions, contact Docusign Support.
Docusign will be conducting scheduled maintenance for Insight between October 27, 2026, to October 29, 2026. This maintenance will result in regional service disruptions during the following windows:
Insight US East Production: Customers’ service will be unavailable on October 27, 2026, between 3 AM UTC to 9 AM UTC.
Insight US West and Northeast and Insight Europe (West, North) Production: Customers’ service will be unavailable on October 28, 2026, between 1 AM UTC to 7 AM UTC.
Insight US Central Production: Customers’ service will be unavailable on October 29, 2026, between 3 AM UTC to 9 AM UTC.
We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.
Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.
[UPDATED: October 22, 2026] On October 21st, 2026, Docusign became aware of a critical vulnerability affecting PHP, known as PHP2Shell. Details regarding this vulnerability and PHP’s recommended mitigation measures are available in the PHP project’s security advisory: https://www.php.net/archive/2026.php#2026-10-21-5.
We can confirm that our Docusign-operated services and products utilized by our customers do not use PHP and are not affected by this vulnerability. The Docusign security and engineering teams have completed a comprehensive investigation into PHP2Shell and found no indicators of compromise in our environment.
We have identified a limited number of internal Docusign systems that utilize PHP and we are actively remediating them. For developers, we are also updating our external integration documentation with an instruction to use a patched PHP version. We are continuing to monitor for any further changes or updates.
The security of our products is a top priority. Docusign will continue to monitor the situation as it evolves. Please visit https://docusign.com/trust/alerts for the latest updates regarding this alert.
[ORIGINAL: October 21, 2026] On October 21st, 2026 Docusign became aware of a critical vulnerability affecting PHP, known as PHP2Shell. Details regarding the vulnerability are available in the PHP project’s security advisory: https://www.php.net/archive/2026.php#2026-10-21-5. An active investigation is underway, and we will share additional details as they become available. Please visit the Docusign Trust Center (https://www.docusign.com/trust) for the latest updates and information.