Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trustworthy software company in America, 2025
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Note - Updated Maintenance Date (Previously scheduled June 8, 2025):
Docusign will undertake a planned disaster recovery exercise on Sunday, July 27 2025, from 03:00 AM UTC to 05:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA3 Production environment.
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
Docusign will conduct system maintenance on Rooms and Workspaces between 4:00 PM UTC on June 23, 2025, and 10:00 PM UTC on June 24, 2025, as part of ongoing system enhancements. Minimal or no impact is expected for customers during this period.
For any inquiries or concerns, please contact Docusign Support at https://support.docusign.com/s/?language=en_US or refer back here for updates.
Docusign will be conducting maintenance impacting all CLM sites (NA11, NA21, EU11, EU21, US11, US12, US13) on Sunday June 22, 2025 from 12:00 AM UTC to 8:00 AM UTC
During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Reports may display absent or incomplete data during this window; affected users should retry after the maintenance window is complete.
Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.