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DocuSign Trust Center

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Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

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Trust resources

  • Third-party risk management

    Read how third-party risk management teams evaluate e-signature solutions.

    Learn More
  • Are electronic signatures safe?

    Learn how e-signatures are more secure than wet signatures.

    Read the post
  • Learn how successful teams work together to protect their organization from harm.

    Read the Whitepaper

DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

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Alerts and updates

DocuSign CLM Planned Maintenance - EU21 - Sunday, October 8 2023
09/26/2023

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Sunday, October 8th from 18:00 CEST (16:00 UTC) to 22:00 CEST (20:00 UTC).

During this maintenance window, the EU21 CLM instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

DocuSign CLM SSO Certs renewal, UAT August 20 2023; PROD Saturday October 14, 2023 - 10:00pm - 11:59pm CST
09/06/2023

On Sunday, August 20, 2023 - 10:00pm - 11:59pm (CST), DocuSign CLM/SpringCM has performed a CLM public SSO certificate renewal for the springcm.com domain in the CLM UAT environment.

We will be performing the same exercise in the CLM PROD environment on Saturday October 14, 2023 - 10:00pm - 11:59pm CST.

During these maintenance windows there may be disruption to CLM login and authentication.

Find the UAT environment ssouat.springcm.com public certificate here: https://www.docusign.com/file/107281

Find the PROD environment sso.springcm.com public certificate here: https://www.docusign.com/file/107280

Please note that the Intermediate and Root certificates have been changed as well. More information can be found here: https://knowledge.digicert.com/generalinformation/digicert-root-and-intermediate-ca-certificate-updates-2023.html?om_ext_cid=dc_email_7014z000001YYf8AAG_11503&mth=

Intermediate (DigiCert Global G2 TLS RSA SHA256 2020 CA1): https://www.docusign.com/file/107273

Root (DigiCert Global Root G2.pem): https://www.docusign.com/file/107274

DocuSign CLM system maintenance, UAT, Sept 7, 2023 9:00pm - 10:00pm CDT
08/31/2023

On Thursday September 7, 2023, from 9:00pm - 10:00pm CDT, DocuSign CLM will be performing scheduled maintenance on the UAT environment.

During this maintenance window CLM document upload may be intermittently unavailable in UAT.

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