Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
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> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2024
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Dear Customer,
We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.
Below are the key changes:
DocuSign eSignature Service and Related Add-ons (including Rooms for Real Estate):
Included the following optional Service Add-on Subprocessors to the Extension Apps section:
Vonage Holdings Corporation for phone number verification
Lexis-Nexis Risk Solutions FL Inc. for Email address verification (Basic) SSN, Business Entity (Premium)
Added the following new optional Service Add-on Subprocessors to the Extension Apps section:
Zapier (Left Hook Inc.) for Infrastructure services, email delivery, and cloud hosting services
Smarty for physical address verification
Twilio for email address verification
DocuSign CLM Service and Related Add-ons:
Modified the subprocessor DocuSmart Inc. (d/b/a Lexion) for AI-Assisted Review services.
You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.
Regards,
The Docusign Team
Docusign will undertake a planned disaster recovery exercise on Sunday October 20 from 04:00 AEST to 06:00 AEST. The scope of this exercise is to perform a regional full-platform failover of e-Signature services in Australia.
This exercise is not expected to cause downtime or detrimentally impact e-Signature services, however we are notifying customers as a precautionary measure.
Dear Customer,
We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.
Docusign made the following change:
Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)
Added DocuSmart Inc. (d/b/a Lexion) as Optional Service Add-On Subprocessor for Contextual Extractions within the eSign service.
You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.
Regards,
The Docusign Team