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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

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DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

May 24, 2022

Alert: DocuSign service disruption in North American data centers

14:20 PDT: DocuSign is aware of an issue impacting the North America Sites, and working hard to restore the service level as soon as possible. Please visit https://status.docusign.com/ for the most up-to-date information.

May 24, 2022

Alert: All DocuSign services restored in North America

All DocuSign services in North America have been restored following a brief disruption. Please refer to https://status.docusign.com for the status of specific DocuSign service environments. Customers reaching out to Customer Support may experience a slight delay in response times.  

April 28, 2022

Update: DocuSign CLM May 22.4 Product Release, PROD May 13, 2022

The DocuSign CLM and CLM.CM May 22.4 Product Release will be deployed to the EU11, EU21 Production environments on Friday, May 13, 2022 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time. Release Notes for this upcoming release can be found on the DocuSign Support Center.