DocuSign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
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DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
DocuSign compliance certifications
DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.
Alerts and updates
The DocuSign CLM Technology Teams will be conducting necessary maintenance on Sunday, October 8th from 18:00 CEST (16:00 UTC) to 22:00 CEST (20:00 UTC).
During this maintenance window, the EU21 CLM instance may be intermittently unavailable.
We apologize for any inconvenience during this time.
Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.
On Sunday, August 20, 2023 - 10:00pm - 11:59pm (CST), DocuSign CLM/SpringCM has performed a CLM public SSO certificate renewal for the springcm.com domain in the CLM UAT environment.
We will be performing the same exercise in the CLM PROD environment on Saturday October 14, 2023 - 10:00pm - 11:59pm CST.
During these maintenance windows there may be disruption to CLM login and authentication.
Find the UAT environment ssouat.springcm.com public certificate here: https://www.docusign.com/file/107281
Find the PROD environment sso.springcm.com public certificate here: https://www.docusign.com/file/107280
Please note that the Intermediate and Root certificates have been changed as well. More information can be found here: https://knowledge.digicert.com/generalinformation/digicert-root-and-intermediate-ca-certificate-updates-2023.html?om_ext_cid=dc_email_7014z000001YYf8AAG_11503&mth=
Intermediate (DigiCert Global G2 TLS RSA SHA256 2020 CA1): https://www.docusign.com/file/107273
Root (DigiCert Global Root G2.pem): https://www.docusign.com/file/107274
On Thursday September 7, 2023, from 9:00pm - 10:00pm CDT, DocuSign CLM will be performing scheduled maintenance on the UAT environment.
During this maintenance window CLM document upload may be intermittently unavailable in UAT.