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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

DocuSign compliance certifications

DocuSign meets and exceeds some of the most stringent US, EU, and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

September 18, 2020

Update: EU21 Scheduled Maintenance on September 26, 2020

The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Saturday, September 26 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC. During this time, customers on the EU21 instance may experience moments of brief inaccessibility to their account.  We apologize for any inconvenience during this time.

September 14, 2020

Update: DocuSign CLM August 20.7 Production Product Release (NA11 | NA 21 | EU11 | EU21) on September 25, 2020

The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, September 25, 2020 between 9:00 PM and Midnight, US Central Time.We don't anticipate any impact to platform availability during this time.

August 24, 2020

Update: DocuSign CLM June 20.7 UAT Product Release on September 3, 2020

The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the UAT environment on Thursday, September 3, 2020 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.