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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

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DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

September 07, 2021

Alert: New Phishing Campaign Observed

DocuSign has observed a new phishing campaign in which malicious URLs are being hidden in legitimate DocuSign envelopes. The emails are being sent from a variety of senders and associated email addresses, many with the domains email[.]com or co[.]za. The emails reported have many closely related subject lines, including:

September 02, 2021

Update: DocuSign CLM and CLM.CM September 21.7 Product Release: PROD September 17, 2021

The DocuSign CLM and CLM.CM September 21.7 Product Release will be deployed to the EU11, EU21 Production environments on Friday, September 17, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time. Release Notes for this upcoming release can be found on the DocuSign Support Center.

September 02, 2021

Update: Availability and deployment schedule for new AU Site SSL Certificate available, September 2, 2021

The availability and deployment schedule for the new AU Site SSL Certificate has now been released. Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates ” section for further details on the new certificate availability and application dates.