Cheers to Docusign’s 2026 Customer Award Winners

Our annual Customer Awards honor organizations and individuals who harness the power of Docusign to achieve remarkable results. These award recipients exemplify innovation, best practices, and measurable business impact—demonstrating what’s possible with modern agreement technology.

This year's winners stood out for their achievements in AI innovation, customer experience, social impact and more. From accelerating deal execution to empowering employees with better data, these customers are realizing real business benefits with Docusign.

Award winners by category

AI Innovation Champions: AON opens in a new tab, Crete United opens in a new tab, Experian opens in a new tab, IGA opens in a new tab

Business Transformation Champions: Yum! Brands opens in a new tab, Sandoz opens in a new tab, The Estée Lauder Companies Inc. opens in a new tab

Operations Champions: Payworks opens in a new tab, Thrive Market opens in a new tab, Freshworks opens in a new tab

Growth Champions:Kindsight opens in a new tab, Milky Moo opens in a new tab

Customer Experience Champions: LOCAM opens in a new tab, Bank of Queensland opens in a new tab

Social Impact Champions:NYC Public Schools opens in a new tab, Greater Philadelphia YMCA opens in a new tab

AI innovators

These teams are leveraging the power of Artificial Intelligence to fundamentally transform how they manage agreements. This award celebrates those who are moving beyond traditional methods, utilizing AI-driven tools and technologies to inject intelligence, speed, and precision into every stage of the agreement lifecycle—from creation and negotiation to execution and post-signature management. 

Aon, a leading global professional services firm, is implementing Docusign IAM to help unlock insights from legacy agreements and make relevant information more accessible for its colleagues. This initiative is intended to improve visibility and efficiency as the firm’s colleagues focus on supporting clients.

Crete United, a national network of leading Mechanical, Electrical, Plumbing and Building Automation specialists, implemented Docusign with AI-Assisted Review to reduce contract negotiation times by 80% and improve deal execution speed by 90%. Their use of AI playbooks has resulted in a 90% acceptance rate for redlines from counterparties.

Experian, a global data and technology company, partnered with Docusign to help simplify their ecosystem by connecting CLM, CPQ, and IAM through Navigator. As a result, they significantly reduced contract cycle times from roughly 10 days to hours, made contract data easier to access and understand, and enabled their teams to serve clients more quickly and make better-informed decisions. 

IGA, a Brazilian beyond-banking company in the Itaú Unibanco ecosystem, transformed contract management into a strategic, data-driven capability. As the first company in Latin America to put Docusign AI-Assisted Review into production, IGA integrated CLM with CRM, connected contracts to the revenue cycle, and combined legal playbooks with strong AI governance. The initiative reduced average contract formalization time by 32% and cut the data engineering effort required for structuring and cleansing contract data by an estimated 90%, setting a strong benchmark for responsible AI innovation and risk mitigation.

Customer experience excellence

These companies consistently demonstrate an unwavering commitment to customer satisfaction, viewing every interaction as an opportunity to build lasting trust and use Docusign to help create a positive, memorable experience. They strive to make the customer journey seamless, intuitive, and efficient from start to finish. 

LOCAM, a leasing subsidiary of Crédit Agricole, tripled its digital agreement usage to 120,000 envelopes annually while automating complex regulatory compliance checks. Local regulations are enforced automatically, without manual intervention, reducing error risk and ensuring consistent application at scale.

Bank of Queensland, an Australian retail and commercial banking group, integrated Docusign into its cloud‑based digital bank to transform and scale its multi‑brand Digital Home Loans capability—reducing per‑loan packet costs by 83%, cutting approval times to as little as 1–2 days, and enabling 86% of loan documents to be signed and returned by customers within 24 hours.

Operations aficionados

This category celebrates the teams that take complex, multi-step processes and transform them into crystal-clear, effortless workflows. Their work results in big wins, like faster cycle times, lower error rates, and a measurable positive impact on their organization’s bottom line and overall stakeholder experience.

Payworks, a leading provider of workforce management solutions, integrated Docusign IAM with Salesforce to reduce processing time. This resulted in a dramatic drop from 45 minutes to just 7.5 minutes, reclaiming over 9,300 labor hours annually. This automation also significantly increased their 24-hour contract completion rate from 55% to 87%, allowing 4,800 more agreements to be finalized within a 24-hour window each year.

Thrive Market centralized its legal operations on Docusign to eliminate email-heavy intake and manual bottlenecks. Automated workflows dramatically reduced contract turnaround times, and teams across the company now use a searchable repository to track renewals.

Freshworks,a customer and employee engagement solutions provider, embedded Docusign into its CRM to reduce document turnaround times from days to minutes. The digital-first workflow has significantly reduced administrative costs and strengthened compliance by providing a secure audit trail.

Social impact leaders

These organizations are proof that business can be a powerful force for good. These companies are achieving stellar business results and driving positive change by driving sustainability, uplifting their community, and creating meaningful, lasting impact. 

The Greater Philadelphia YMCA seeks to connect more people to healthy living through community-focused services, wellness, and childcare. With 15 branch locations, dozens of childcare and camp sites, and more than 4,000 employees, the challenge was how to centralize and manage 8,000 new agreements annually. With Docusign IAM, the Y brings all these agreements into a secure AI-powered repository. By automating internal approvals and renewal tracking, the organization has protected institutional knowledge, improved procurement efficiency, and removed bottlenecks.

NYC Public Schools, the largest school system in the United States, used Docusign to digitize family consent forms and offer them in over 10 languages for nearly one million students. This reduced turnaround times by 77% and recaptured 400,000 labor hours.

Growth gurus 

These businesses are successfully leveraging Docusign to achieve significant leaps in efficiency and productivity. They have demonstrated an exceptional ability to scale smarter, work faster, and unlock new growth opportunities.

Kindsight, a provider of modern technology solutions for fundraising organizations, adopted Docusign IAM for Sales to automate agreement generation within Salesforce, shortening sales cycles by one full week. The system saves the IT team up to three days per interaction and ensures 100% of agreements are digitized.

Milky Moo is a Brazilian milkshake franchising powerhouse born during the pandemic. The company evolved from eSignature to Docusign IAM to scale its operations across Brazil and the USA. By digitizing its entire legal and sales workflow, Milky Moo saved over 1,000 hours of manual work in 2025 alone—proving that hyper-growth and operational excellence go hand-in-hand.

Business transformers

These winners are leaders in the charge toward a more effective business. They are the driving forces behind the adoption of innovative solutions that deliver measurable value and directly contribute to their organization's competitive edge.

Yum! Brands uses Docusign to boost productivity and simplify franchising by harmonizing & standardizing contract templates and ways-of-working across multiple departments, streamlining the agreement lifecycle for its worldwide franchise network. Yum! Brands is the world’s largest restaurant company with operations in 155 countries.

The Estée Lauder Companies Inc., a manufacturer and marketer of prestige beauty products, consolidated dozens of decentralized accounts into one enterprise platform. This move reduced cost, improved financial predictability, and established a unified governance model across its global brands.

Sandoz, a newly independent pharmaceutical company, achieved technology independence following its spinoff by deploying a new Docusign ecosystem designed to support GxP and regulatory compliance. Since go-live in 2024, in an organization with USD 11B in annual revenue, the transition has enabled 20,000 global users to complete 350,000 envelopes, achieving a 90% completion rate and an average turnaround time of under two days.

Congratulations to all of this year’s winners!