Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trustworthy software company in America, 2025
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will be conducting scheduled maintenance to release 8.5.0.1 to customers in January 2026. Please find the regional maintenance details below.
Insight US West and Northeast Production: Customers’ service will be unavailable January 8, 2026 between 08:00 AM UTC and 12:00 PM UTC.
Insight Europe (West, North, and Central) Production: Customers’ service will be unavailable January 9, 2026 between 08:00 AM UTC and 12:00 PM UTC.
Insight US East Production: Customers’ should expect service disruption either on January 12, 2026 or January 13, 2026 between 08:00 AM UTC to 12:00 PM UTC.
Insight US Central Production: Customers’ should expect service disruption either on January 14, 2026 or January 15, 2026 between 08:00 AM UTC to 12:00 PM UTC.
Note: Customers enrolled in our premiere program are excluded from this maintenance window and will receive the update through a separately coordinated rollout.
If you experience any errors during this window, please retry your activity after the maintenance window has concluded. We apologize for any inconvenience.
Please contact Docusign Support if you have any questions or concerns and check with your CSAM for any updates regarding the schedule.
Dear Customer,
We are informing you that Docusign has updated the Subprocessor List for Docusign Services.
Below are the key changes:
For Docusign Service Support Suppliers:
Added: Bitonic Technology Labs, Inc. in the United States, European Union, Middle East, Africa, APAC regions, and India for Agentic automation; docusign website, support, and developer site, telephony for customer support, product support, and technical support in eSignature.
Removed: Coveo Software Corp. in the United Kingdom, Canada, and Australia for Customer Support bot services; in-product Support services in eSignature.
You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.
Regards,
The Docusign Team
Docusign will undertake a planned disaster recovery exercise on Saturday, December 13, from 8:00 PM PST to 10:00 PM PST (3:00 AM UTC Dec 13 - 5:00 AM UTC Dec 13). The scope of this exercise is to perform a regional full-platform failover of eSignature in the NA2 Production environment.
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.