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Updated: Planned Disaster Recovery Exercise for eSignature & IAM in NA Demo on Sunday, Feb 23
02/23/2025

Docusign will undertake a planned disaster recovery exercise on Sunday, February 23, from 5:00 AM UTC to 07:00 AM UTC. This is a change in schedule for the work that was previously scheduled to happen on Sunday, February 9, 2025, from 5:00 AM UTC to 7:00 AM UTC.

The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in demo. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Planned Maintenance for CLM Production and UAT customers on Saturday, February 8th
02/08/2025

Docusign will be conducting necessary maintenance impacting CLM Production and UAT on Saturday, February 8th, 2025, from 5:00 PM UTC to 11:59 PM UTC. 

During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window.

Please contact Docusign Support if you have any questions or concerns.


Emergency Maintenance impacting CLM Reporting for NA21 customers on Sunday, February 2
02/02/2025

Docusign will be conducting necessary maintenance impacting CLM Reporting on the NA21 environment from 6:00PM UTC on Sunday, February 2, 2025 to 6:00AM UTC on Monday, February 3, 2025. During this time, the reporting service will be unavailable for NA21 CLM customers.

Please contact Docusign Support if you have any questions or concerns.

Planned Maintenance for CLM NA11 UAT on Thursday, January 23rd
01/23/2025

Docusign will be conducting necessary maintenance for CLM NA11 UAT on Thursday, January 23rd, 2025, from 1:00 AM UTC to 2:00 AM UTC.

During this time, customers may experience errors when performing various CLM operations.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Updated: Planned maintenance for CLM NA11 UAT on Saturday, January 18th, moved to Tuesday, January 21st
01/21/2025

Docusign will be conducting necessary maintenance for CLM NA11 UAT on Tuesday, January 21st, 2025, from 10:00 PM UTC to 4:00 AM UTC. This is a change in schedule for the work that was previously scheduled to happen on Saturday, January 18th, 2025, from 5:00 PM UTC to 11:00 PM UTC.

During this time, there may be brief periods where new account and user creation is not available. If this occurs, attempt creating new accounts or users after the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance for Docusign Notary PROD - Sunday, January 19, 2025
01/19/2025

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary PROD Database from Sunday, January 19, 2025, at 8:00 am CST to Sunday, January 19, 2025, at 10:00 am CST. During this maintenance window, the Docusign Notary PROD instance will be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Network Traffic Maintenance for CLM US11/US12/US13 PROD Monday January 13 - Tuesday January 14, 2025
01/13/2025

Docusign will be conducting network traffic maintenance for the CLM US11, US12, US13 PROD environment between Monday January 13 - Tuesday January 14, 2025 from 09:00pm CST to 11:00pm CST. During this maintenance window, the CLM US11, US12, US13 PROD instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance for Docusign Notary PROD - Sunday, January 12, 2025
01/12/2025

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary PROD Database from Sunday, January 12, 2025, at 10:00 am CST to Sunday, January 12, 2025, at 1:00 pm CST. During this maintenance window, the Docusign Notary PROD instance will be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance for CLM NA11 UAT on Sunday, January 12th
01/12/2025

Docusign will be conducting necessary maintenance for CLM NA11 UAT on Sunday, January 12th, 2025, from 5:00 PM UTC to 11:00 PM UTC.

During this time, there may be brief periods where new account and user creation is not available. If this occurs, attempt creating new accounts or users after the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance for CLM NA11 UAT on Saturday, January 11th
01/11/2025

Docusign will be conducting necessary maintenance for CLM NA11 UAT on Saturday, January 11th, 2025, from 1:00 AM UTC to 2:00 AM UTC.

During this time, customers may experience errors when performing various CLM operations.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.