Alerts and updates

Docusign will undertake a planned disaster recovery exercise on Saturday, November 7, from 8:00 PM PST to 10:00 PM PST.

The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the IL4 Production environment. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure. If you have any questions, contact Docusign Support.

Docusign will be conducting maintenance for CLM Prod EU S1 on Saturday, November 7th 2026 from 12AM UTC to 3AM UTC.

During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including: UI previews Workflow steps Standard attributions Party agreement Users might also encounter slower response times in the user interface during the window.

Workflow processing will continue to function as expected during the maintenance window. If you have any questions, contact Docusign Support.

Docusign will be conducting scheduled maintenance for Insight between October 27, 2026, to October 29, 2026. This maintenance will result in regional service disruptions during the following windows:

• Insight US East Production: Customers’ service will be unavailable on October 27, 2026, between 3 AM UTC to 9 AM UTC.

• Insight US West and Northeast and Insight Europe (West, North) Production: Customers’ service will be unavailable on October 28, 2026, between 1 AM UTC to 7 AM UTC.

• Insight US Central Production: Customers’ service will be unavailable on October 29, 2026, between 3 AM UTC to 9 AM UTC.

We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

[UPDATED: October 22, 2026] On October 21st, 2026, Docusign became aware of a critical vulnerability affecting PHP, known as PHP2Shell. Details regarding this vulnerability and PHP’s recommended mitigation measures are available in the PHP project’s security advisory: https://www.php.net/archive/2026.php#2026-10-21-5. 

We can confirm that our Docusign-operated services and products utilized by our customers do not use PHP and are not affected by this vulnerability. The Docusign security and engineering teams have completed a comprehensive investigation into PHP2Shell and found no indicators of compromise in our environment. 

We have identified a limited number of internal Docusign systems that utilize PHP and we are actively remediating them. For developers, we are also updating our external integration documentation with an instruction to use a patched PHP version. We are continuing to monitor for any further changes or updates.

The security of our products is a top priority. Docusign will continue to monitor the situation as it evolves. Please visit https://docusign.com/trust/alerts for the latest updates regarding this alert.

[ORIGINAL: October 21, 2026] On October 21st, 2026 Docusign became aware of a critical vulnerability affecting PHP, known as PHP2Shell. Details regarding the vulnerability are available in the PHP project’s security advisory: https://www.php.net/archive/2026.php#2026-10-21-5. An active investigation is underway, and we will share additional details as they become available. Please visit the Docusign Trust Center (https://www.docusign.com/trust) for the latest updates and information.

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 AM PST to 10:00 AM PST (Sunday, October 18, 2026, 3:00 PM to 5:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia and Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance for CLM Prod AU S1 on Friday from 4PM UTC to 7PM UTC.

During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including:

• UI previews

• Workflow steps

• Standard attributions

• Party agreement

Users might also encounter slower response times in the user interface during the window.

Workflow processing will continue to function as expected during the maintenance window. If you have any questions, contact Docusign Support.

Dear Customer,

We are informing you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

• For Docusign eSignature Service and Intelligent Agreement Management (IAM):

  • Added Nitro Software, Inc. in the United States, Canada, EU/EFTA, Australia, and Japan, as a subprocessor to provide PDF editing software and application updates for Docusign PDF Editor on Windows and macOS, including integration with Docusign eSignature services.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will conduct scheduled maintenance to release Insight 8.6.0.0 to customers in October 2026. This maintenance will result in regional service disruptions during the following windows:

Insight Europe (West, North, and Central) Production: Customers’ service will be unavailable on Oct 13, 2026 between 1 AM UTC to 7 AM UTC.

Insight US West and Northeast Production: Customers’ service will be unavailable on Oct 14, 2026 between 3 AM UTC to 9 AM UTC.

Insight US East Production: Customers’ service will be unavailable on Oct 15 and Oct 16, 2026 between 3 AM UTC to 9 AM UTC.

Insight US Central Production: Customers’ service will be unavailable on Oct 19 and Oct 20, 2026 between 3 AM UTC to 9 AM UTC.

We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance for CLM IL4 Prod US13 on Saturday, September 19th, 2026 from 2:00 AM UTC - 4:00AM UTC.
During the maintenance window, some services might be briefly unavailable for up to 5 minutes.
Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Dear Customer,

We are informing you that Docusign has updated the Subprocessor List for Docusign Services. Below are the key changes:

For Docusign eSignature Service and Intelligent Agreement Management (IAM):

• Mailgun (owned by Sinch AB): Removed as a subprocessor for email delivery services.

• Amazon Simple Email Services (Amazon SES): Updated to include Australia, Canada, and Japan as processing locations.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team