On July 18, 2024, Microsoft reported two separate outages: Azure services were impacted by an outage, while a CrowdStrike update impacted some Windows services (see here).

Docusign experienced limited impact resulting from the Azure outage, and was not impacted by the CrowdStrike update. The impact resulting from the Azure outage has been resolved and our systems are operating normally. Please refer to our status site for the most current updates on the operating status of Docusign services. 

The availability and security of Docusign’s services are top priorities. We will continue to actively monitor and provide any relevant updates should the situation change.

On June 25th, 2024, Docusign was made aware of the MOVEit Transfer security vulnerability. Details regarding the vulnerability are available here: https://nvd.nist.gov/vuln/detail/CVE-2024-5806.

Based on our investigation to date, we confirm that Docusign nor any services we provide to our customers are impacted by this security vulnerability.

Docusign’s security and that of our customers is a top priority. We will continue to actively monitor and provide any updates should the situation change.

Update: The following maintenance window has been rescheduled to start at 8PM UTC on Friday, August 2 2024.

The Docusign CLM Technology Team will be changing all customer facing IP addresses for the EU21 instance from 31.186.230.0/24 to 103.158.122.0/23 starting at 8PM UTC on Saturday, July 20 2024.

Customers using the EU21 instance who are currently allowlisting 31.186.230.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (103.158.122.0/23) or they may encounter issues accessing the environment after the maintenance work is complete.

Please contact Docusign CLM Technical Support with any questions.

Update: The following maintenance window has been rescheduled to start at 8PM UTC on Friday, August 16 2024.

As part of this change the DocuSign CLM Technology Team will be updating all customer facing IP addresses for Docusign CLM EU11 PROD instance from 212.118.234.0/24 to 103.158.122.0/23 on Friday July 12th, 2024 between 8PM and 10PM UTC. During this period there will be a brief window of inaccessibility to Docusign CLM EU11 PROD instance lasting for about 3-5mins.

Please contact Docusign CLM Technical Support with any questions.

Update: The following maintenance window has been postponed. Please check the Docusign Trust Center for notification of the rescheduled date.

The Docusign CLM Technology Teams will be conducting necessary maintenance on Friday, June 28 2024 from 21:00 PST to Saturday, June 29 2024 01:00 PST.

During this maintenance window, the NA11 and NA21 CLM instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to Docusign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

Update: The following change window has been postponed. Please check the Docusign Trust Center for notification of the rescheduled date

As part of this change the DocuSign CLM Technology Team will be updating all customer facing IP addresses for Docusign CLM EU11 PROD instance from 212.118.234.0/24 to 103.158.122.0/23 on Saturday June 29th, 2024 between 8PM and 10PM UTC. During this period there will be a brief window of inaccessibility to Docusign CLM EU11 PROD instance lasting for about 3-5mins.

Please contact Docusign CLM Technical Support with any questions.

The Docusign CLM Technology Teams will be conducting necessary maintenance on Friday, June 21 2024 from 21:00 UTC to Saturday, June 22 2024 01:00 UTC.

During this maintenance window, the EU11 and EU21 CLM instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to Docusign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The Docusign Technology Team will be adding new Public IP addresses for Docusign Australia and Canada instances starting 12AM UTC on July 14th, 2024. The complete list of public IP addresses can be found here. 

Docusign customers using the Australia and Canada instances, who are currently allowlisting Docusign IP addresses are advised that they will need to work with their IT teams to update their IP allowlist settings to allow the new IP addresses or they may encounter issues accessing the environment after the work is complete.

Please contact Docusign Technical Support with any questions.

Update: The following maintenance window has been postponed. Please check the Docusign Trust Center for notification of the rescheduled date.

Between 10am PST and 12pm PST on June 30, Docusign will pause the start of new workflows in CLM UAT accounts that have enabled Party Management for up to 30 minutes for planned maintenance.

Affected areas include: workflows that write to Party Management or standard fields, and UX for Obligation Management, Party Management and standard fields. Workflows are not expected to fail, but in the event a failure occurs, Docusign can provide information on how to retry.

Please contact Technical Support if you have any questions.

Docusign has observed new hybrid phishing activity where bad actors use an external email forwarding service to forward single maliciously crafted envelopes to large lists of recipients. The malicious emails appear to originate from Docusign and impersonate well known companies (e.g. Geek Squad, PayPal, Norton), but are actually being sent by a forwarding service. 

Activity matching this campaign can be reported directly to Docusign through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page for more information.