Skip to main content

Alerts and updates

Alerts RSS Feed

Subscribe using the DocuSign Trust Center Alerts RSS feed URL: https://www.docusign.com/trust/alerts/feed.
Add an RSS reader extension to your browser (Chrome, Firefox), or enable via Outlook on a PC.

DocuSign CLM Planned Maintenance - EU PROD - Thursday, February 8 2024
02/07/2024

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Thursday, February 8 2024 from 13:00 CST (20:00 UTC) to 15:00 CST (22:00 UTC).

During this maintenance window, EU Prod CLM reporting may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

DocuSign CLM Planned Maintenance - US PROD - Monday, February 5 2024
02/01/2024

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Monday, February 5 2024 from 20:00 CST (02:00 UTC) to 22:00 CST (04:00 UTC).

During this maintenance window, US Prod CLM reporting may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

DocuSign update on MOAB
01/31/2024

In January 2024, researchers from Security Discovery and CyberNews discovered the Mother of all Breaches (MOAB).
DocuSign has observed no indicators of compromise in the environment or to customers. DocuSign will continue to monitor and assess alerts and notifications for potential impact.

DocuSign CLM Planned Maintenance - UAT/DEMO - February - March 2024
01/30/2024

The DocuSign CLM Technology Teams will be conducting essential security maintenance over the next eight weeks, February - March 2024.

During this time, the UAT/DEMO CLM instance may be intermittently unavailable. This maintenance is vital for enhancing security, performance, and reliability to meet your future needs.

CLM EU Hardware Maintenance
01/24/2024

Due to a hardware issue, customers using the European data centers may experience trouble accessing reports for a short period of time while hardware is being replaced. Maintenance will be done after-hours and down time is expected to be less than 30 minutes.

New EU and CA SSL Certificates are Available
01/24/2024

The new EU and CA SSL certificates are now available on the DocuSign Digital Public Certificates site.

DocuSign CLM system maintenance: NA11: Feb 6, 2024 9:00pm - 10:00pm CST
01/22/2024

On Tuesday, February 6, 2024, from 9:00 pm - 10:00 pm CST, DocuSign CLM will be performing scheduled maintenance on the NA11 Production environment.

During this maintenance window, CLM document upload may be intermittently unavailable in this environment.

The SSL Site certificate for demo.docusign.net and NEW G2 Intermediate and Root certificates are now available
01/22/2024

The SSL Site certificate for demo.docusign.net and NEW G2 Intermediate and Root certificates are available in the support site.

New DocuSign Security Appliance Certificates are now available
01/19/2024

The new DocuSign Security Appliance Certificates for Demo and Prod are now available. Please see the DocuSign Support Portal here for further details.

DocuSign CLM Planned Maintenance - US PROD - Thursday, January 11, 2024
01/11/2024

The DocuSign CLM Technology Teams will conduct necessary maintenance on Thursday, January 11, 2024, from 20:00 CST (02:00 UTC) to 22:00 CST (04:00 UTC).

During this maintenance window, US11 Prod CLM reporting may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.