Alerts and updates

Docusign will undertake a planned disaster recovery exercise on Saturday, December 13, from 8:00 PM PST to 10:00 PM PST (3:00 AM UTC Dec 13 - 5:00 AM UTC Dec 13). The scope of this exercise is to perform a regional full-platform failover of eSignature in the NA2 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11 and EU21 on December 13, 2025 from 8:00 PM UTC to 11:00 PM UTC.

During this time EU customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Friday, December 12, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC) . The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Production in NA11 and NA21 on November 23, 2025 from 12:00 AM UTC to 3:00 AM UTC. 

During this time, NA11 and NA21 customers may experience brief periods of service interruption from 12:00 AM UTC to 3:00 AM UTC.

If you experience disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11, EU21, US11, US12 & US13 on November 16, 2025 from 12:00 AM UTC to 10:00 AM UTC.

A subset of CLM EU11 and EU21 Production customers may experience brief periods of service interruption from 12:00 AM UTC to 02:00 AM UTC.

A subset of CLM US11, US12 and US13 Production customers may experience brief periods of service interruption from 12:00 AM UTC to 10:00 AM UTC.

If you experience disruption during the above timeframes, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, November 15, from 8:00 PM  PST to 10:00 PM PST (3:00 AM UTC Nov 15 - 5:00 AM UTC Nov 15) . The scope of this exercise is to perform a regional full-platform failover of eSignature in the NA2 Production environment..

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM UAT October 26, 2025 from 12:00 AM UTC to 2:00 AM UTC. 

During this time, there may be brief periods of service interruption. If you experience disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, October 25, from 2:00 PM  PST to 4:00 PM PST. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, October 18, from 8:00 PM PST to 10:00 PM PST (3:00 AM UTC Oct 19 - 5:00 AM UTC Oct 19). The scope of this exercise is to perform a regional full-platform failover of eSignature in the NA2 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting the eSign Demo Environment on October 16, 2025 from 5pm PST to 7PM PST (12:00 AM UTC October 17 - 02:00am UTC October 17).

During this window, customers utilizing the Demo Environment may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.