Alerts and updates

Docusign will be conducting a planned network test in the CLM NA11 site on August 2, 2025 from 01:00 UTC to 02:00 UTC.

During this time, the system may be temporarily inaccessible. If you experience any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Note - Updated Maintenance Date (Previously scheduled June 8, 2025):

Docusign will undertake a planned disaster recovery exercise on Sunday, July 27 2025, from 03:00 AM UTC to 05:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA3 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary Prod environment from Monday July 21, 2025 6:30 am UTC - Monday July 21, 2025 10:30 am UTC. During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will conduct system maintenance on IAM Navigator in EU between 2:00 AM UTC on July 20, 2025 and 3:00 AM UTC on July 20, 2025.

During this time, there may be brief periods of interruption in service.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary DEMO from Monday July 14, 2025 6:30 am UTC to Monday July 14, 2025 10:30 am UTC. During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting all CLM sites (UATNA11, NA11, NA21, EU11, EU21, US11, US12, US13) on Sunday July 13, 2025 from 12:00 AM UTC to 8:00 AM UTC

During the maintenance window there will be periods where the system will be inaccessible. If this occurs, you may reattempt the action or retry after the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will conduct system maintenance on Rooms and Workspaces between 4:00 PM UTC on July 7, 2025, and 10:00 PM UTC on July 8, 2025, as part of ongoing system enhancements. Minimal or no impact is expected for customers during this period.

For any inquiries or concerns, please contact Docusign Support at https://support.docusign.com/s/?language=en_US or refer back here for updates.

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary DEMO from June 26, 2025 6:30 AM to June 26, 2025 7:30 AM UTC. During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable. We apologize for any inconvenience during this time.

Docusign will conduct system maintenance on Rooms and Workspaces between 4:00 PM UTC on June 23, 2025, and 10:00 PM UTC on June 24, 2025, as part of ongoing system enhancements. Minimal or no impact is expected for customers during this period.

For any inquiries or concerns, please contact Docusign Support at https://support.docusign.com/s/?language=en_US or refer back here for updates.

Docusign will be conducting maintenance impacting all CLM sites (NA11, NA21, EU11, EU21, US11, US12, US13) on Sunday June 22, 2025 from 12:00 AM UTC to 8:00 AM UTC

During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Reports may display absent or incomplete data during this window; affected users should retry after the maintenance window is complete.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.