Alerts and updates

Docusign will undertake a planned migration on Saturday, May 9, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned Migration on Saturday, April 4, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC). The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the EU Production environment.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod NA21 customers on March 24th 2026 between 2:00 AM UTC to 5:00 AM UTC. 

During this time, CLM Prod customers may experience brief periods of service interruption.  If you encounter any disruption, please retry your action or wait until the maintenance window has ended. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule. 

On March 14, 2026 between 1:00pm - 3:00pm (CST), Docusign CLM will perform a public certificate Wildcard and SSO certificate replacement for the springcm.com domain in the CLM UAT environment.

On March 21, 2026 between 1:00pm - 3:00pm (CST), Docusign CLM will perform a public certificate Wildcard and SSO certificate replacement for the springcm.com domain in the CLM PRODUCTION environment.

The current and new Wildcard and SSO certificates can be found here: Docusign CLM Certificates

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting scheduled maintenance for Insight on March 9 and March 10, 2026. Please find the regional maintenance details below.

• Insight Europe environments (West, North, and Central) will be unavailable on March 9, 2026 between 03:00 AM UTC and 07:00 AM UTC.

• Insight North America environments (West, Northeast, East, Central) will be unavailable on March 10, 2026 between 06:00 AM UTC and 11:00 AM UTC.

If you experience any errors during this window, please retry your activity after the maintenance window has concluded. We apologize for any inconvenience.

Please contact Docusign Support if you have any questions or concerns and check with your CSAM for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Friday, March 6, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a failover of eSignature in the NA1 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Thursday, March 5, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a failover of eSignature in the NA1 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule. 

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Notary Database from Monday, February 24, 2025, at 05:30 PM UTC to Monday, February 24, 2025, at 07:30 AM UTC.

During this maintenance window, the Docusign Notary environment will be intermittently unavailable. We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, March 15, from 4:00 AM PST to 6:00 AM UTC. The scope of this exercise is to perform a failover in the NA3 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod NA S1 and S2 Customers on February 10, 11, 12, 2026 between 2:00 AM UTC to 4:00 AM UTC.

During this time, CLM Prod customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.