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Planned Network Test for CLM NA11 - Aug 2025
08/02/2025

Docusign will be conducting a planned network test in the CLM NA11 site on August 2, 2025 from 01:00 UTC to 02:00 UTC.

During this time, the system may be temporarily inaccessible. If you experience any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Disaster Recovery Exercise for eSignature & IAM in NA3 Production
07/27/2025

Note - Updated Maintenance Date (Previously scheduled June 8, 2025):

Docusign will undertake a planned disaster recovery exercise on Sunday, July 27 2025, from 03:00 AM UTC to 05:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA3 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Planned Maintenance for Notary Prod Customers - July 21, 2025
07/21/2025

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary Prod environment from Monday July 21, 2025 6:30 am UTC - Monday July 21, 2025 10:30 am UTC. During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance for IAM Navigator Customers in EU
07/20/2025

Docusign will conduct system maintenance on IAM Navigator in EU between 2:00 AM UTC on July 20, 2025 and 3:00 AM UTC on July 20, 2025.

During this time, there may be brief periods of interruption in service.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance for Docusign Notary DEMO
07/14/2025

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary DEMO from Monday July 14, 2025 6:30 am UTC to Monday July 14, 2025 10:30 am UTC. During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance for CLM UAT/Production NA, EU, US Customers - July 2025
07/13/2025

Docusign will be conducting maintenance impacting all CLM sites (UATNA11, NA11, NA21, EU11, EU21, US11, US12, US13) on Sunday July 13, 2025 from 12:00 AM UTC to 8:00 AM UTC

During the maintenance window there will be periods where the system will be inaccessible. If this occurs, you may reattempt the action or retry after the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Planned Maintenance Notice for Rooms/Workspaces Production Customers - July 7, 2025
07/07/2025

Docusign will conduct system maintenance on Rooms and Workspaces between 4:00 PM UTC on July 7, 2025, and 10:00 PM UTC on July 8, 2025, as part of ongoing system enhancements. Minimal or no impact is expected for customers during this period.

For any inquiries or concerns, please contact Docusign Support at https://support.docusign.com/s/?language=en_US or refer back here for updates.

Planned Disaster Recovery Exercise for Notary in Demo
06/26/2025

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary DEMO from June 26, 2025 6:30 AM to June 26, 2025 7:30 AM UTC. During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable. We apologize for any inconvenience during this time.

Planned Maintenance Notice for Rooms/Workspaces Production Customers - June 23, 2025
06/23/2025

Docusign will conduct system maintenance on Rooms and Workspaces between 4:00 PM UTC on June 23, 2025, and 10:00 PM UTC on June 24, 2025, as part of ongoing system enhancements. Minimal or no impact is expected for customers during this period.

For any inquiries or concerns, please contact Docusign Support at https://support.docusign.com/s/?language=en_US or refer back here for updates.

Planned Maintenance for CLM Production NA, EU, US Customers - June 2025
06/22/2025

Docusign will be conducting maintenance impacting all CLM sites (NA11, NA21, EU11, EU21, US11, US12, US13) on Sunday June 22, 2025 from 12:00 AM UTC to 8:00 AM UTC

During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Reports may display absent or incomplete data during this window; affected users should retry after the maintenance window is complete.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.