Alerts and updates
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Docusign will undertake a planned disaster recovery exercise on Sunday, May 11, from 3:00 AM UTC to 5:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA1 Production environment..
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
On May 3rd, 2025 between 6:00pm - 8:00pm UTC, Docusign CLM will perform a public certificate Wildcard and SSO certificate replacement for the springcm.com domain in the CLM PRODUCTION environment.
The current and new Wildcard and SSO certificates can be found here: Docusign CLM Certificates
Docusign will undertake a planned disaster recovery exercise on Sunday, April 20, from 4:00 AM UTC to 6:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA4 Production environment..
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
Docusign will be conducting necessary maintenance impacting CLM NA11 Production Sunday, April 20, 2025 from 00:00 AM UTC to 6:00 AM UTC. During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Users may observe absent or incomplete data in reports during this window and will need to retry after the maintenance window. Please contact Docusign Support if you have any questions or concerns.
Update: This planned maintenance was canceled and will be rescheduled for a future date.
On April 19th, 2025 between 6:00pm - 8:00pm UTC, Docusign CLM will perform a public certificate Wildcard and SSO certificate replacement for the springcm.com domain in the CLM UAT environment.
The current and new Wildcard and SSO certificates can be found here: Docusign CLM Certificates
We are currently experiencing an extraordinarily high volume of envelope purge requests in NA2. As a result, envelope purges may take longer than 14 days. We are actively working to resolve this issue.
Docusign will be conducting necessary maintenance impacting CLM UAT Tuesday, March 25, 2025 from 1:00 AM to 4:00 AM UTC. During this time, there may be periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Please contact Docusign Support if you have any questions or concerns.
Docusign will undertake a planned disaster recovery exercise on Saturday, March 22, from 9:00 PM UTC to 11:00 PM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the EU Production environment.
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
Docusign will be conducting necessary maintenance impacting CLM EU Production Friday, March 21, 2025 from 11:00 PM UTC to Saturday, March 22, 2025 2:00 AM UTC.
During this time, there may be periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Please contact Docusign Support if you have any questions or concerns.
Docusign will undertake a planned disaster recovery exercise on Sunday, March 16, from 4:00 AM UTC to 06:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in demo.
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.