Alerts and updates

Docusign will undertake a planned Migration on Saturday, April 4, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC). The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, March 7, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, February 7, from 5:00 PM PST to 7:00 PM PST. The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the NA3 Production environment from on-premise to azure.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration from on-premise to azure on Saturday, January 17, from 5:00 PM PST to 7:00 PM PST. The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the NA4 Production environment from on-premise to azure. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM MSF Demo on January 13, 14, 15, 2026 between 2:00 AM UTC to 4:00 AM UTC.

During this time, CLM MSF Demo customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, January 10, from 5:00 PM PST to 7:00 PM PST. The scope is to migrate the regional full-platform of eSignature and IAM in the NA1 Production environment from on-premise to an Azure environment

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Please note that release dates have been updated as of Jan 7, 2026.

Docusign will be conducting scheduled maintenance to release 8.5.0.2 to customers in January 2026. Please find the regional maintenance details below.

Insight US West and Northeast Production: Customers’ service will be unavailable January 14, 2026 between 08:00 AM UTC and 1:00 PM UTC.

Insight Europe (West, North, and Central) Production: Customers’ service will be unavailable January 16, 2026 between 08:00 AM UTC and 1:00 PM UTC.

Insight US East Production: Customers’ should expect service disruption either on January 19, 2026 or January 20, 2026 between 08:00 AM UTC to 1:00 PM UTC. 

Insight US Central Production: Customers’ should expect service disruption either on January 21, 2026 or January 22, 2026 between 08:00 AM UTC to 1:00 PM UTC. 

Note: Customers enrolled in our premiere program are excluded from this maintenance window and will receive the update through a separately coordinated rollout.

If you experience any errors during this window, please retry your activity after the maintenance window has concluded. We apologize for any inconvenience.

Please contact Docusign Support if you have any questions or concerns and check with your CSAM for any updates regarding the schedule.

Dear Customer,

We are informing you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

• For Docusign Service Support Suppliers:

  • Added: Bitonic Technology Labs, Inc. in the United States, European Union, Middle East, Africa, APAC regions, and India for Agentic automation; docusign website, support, and developer site, telephony for customer support, product support, and technical support in eSignature.

  • Removed: Coveo Software Corp. in the United Kingdom, Canada, and Australia for Customer Support bot services; in-product Support services in eSignature. 

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will undertake a planned disaster recovery exercise on Saturday, December 13, from 8:00 PM PST to 10:00 PM PST (3:00 AM UTC Dec 13 - 5:00 AM UTC Dec 13). The scope of this exercise is to perform a regional full-platform failover of eSignature in the NA2 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11 and EU21 on December 13, 2025 from 8:00 PM UTC to 11:00 PM UTC.

During this time EU customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.