Alerts and updates

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 PM PST to 10:00 PM PST (Sunday, October 18, 2026, 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, September 12th, 2026 from 8:00 PM to 10:00 PM PST (Sunday, September 13th, 2026 from 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

New Docusign Status Center: Subscribe by September 1 to Receive Updates

Docusign is transitioning to a new status center experience: health.docusign.com/status. Explore the upgraded site, featuring a fresh user interface and updated notifications. To continue getting notifications, you’ll need to subscribe to the new site. 

Here’s what you need to know:

• status.docusign.com will now redirect you to health.docusign.com/status

• All notifications from status.docusign.com will stop on September 1, 2026

• To set up notifications on the new site, resubscribe at health.docusign.com/status or check out step-by-step instructions.

Docusign will be conducting scheduled maintenance for Insight between Aug 24, 2026 and Aug 26, 2026. This maintenance will result in regional service disruptions during the following windows:

• Insight US West and Northeast and Insight Europe (West, North) Production: Customers’ service will be unavailable on Aug 24, 2026 between 1 AM UTC to 7 AM UTC.

• Insight US East Production: Customers’ service will be unavailable on Aug 25, 2026 between 3 AM UTC to 9 AM UTC.

• Insight US Central Production: Customers’ service will be unavailable on Aug 26, 2026 between 3 AM UTC to 9 AM UTC.

We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, 2026, from 9:00 AM to 11:00 AM PST (4:00 PM to 6:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Japan production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance for CLM Prod AU S1 on Saturday Aug 22nd, 2026 from 5 PM UTC to 8 PM UTC.

During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including:

• UI previews

• Workflow steps

• Standard attributions

• Party agreement

Users may also encounter slower response times in the user interface during the window. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Update: This maintenance has been postponed. No action is needed, and no service impact is expected on Aug 22nd. We'll post a new maintenance window here once it's been scheduled.

Docusign will be conducting maintenance for CLM Prod EU11/EU21 on Saturday, August 22nd, 2026 from 6:00 PM UTC - 9PM UTC.

During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes. Users might also encounter slower response times in the user interface during the window.

Workflow processing will continue to function as expected during the maintenance window. If you have any questions, contact Docusign Support.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, from 4:00 PM UTC to 6:00 PM UTC. The scope of this exercise is to perform a failover of eSignature in our EU production environment, testing the disaster recovery process.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Dear Customer,

We are informing you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

• For Docusign Support Service Suppliers:

  • Added: Microsoft Corporation (Azure AI Services) in the U.S. as an in-product chatbot AI agent for account admin actions (e.g., password reset) for customer support services.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign is updating all Docusign Salesforce integrations to align with Salesforce's latest connected app security requirements. This affects users of Docusign Apps Launcher, CLM/Gen for Salesforce, IAM for Sales, and Legacy eSignature for Salesforce. In compliance with these guidelines, we are implementing the following security controls:

• Proof Key for Code Exchange (PKCE)

• Refresh Token Rotation (RTR)

• 30-day idle timeout for refresh tokens

• Refresh token IP allowlists at the connected app level

Deployment across UAT and production environments is underway through early August 2026. Please check this page for updated enforcement timelines and contact Docusign Support if any issues are encountered.

Starting August 10, 2026, we recommend installing the latest Docusign Apps Launcher 8.6.1 package from AppExchange. This update ensures compliance with the new security protocols and streamlines reconnection. We have begun upgrading customer sandbox environments to version 8.6.1 and expect to complete this within one week.