Alerts and updates

  • The Docusign NA1, NA2, and NA3 environments' new Connect x.509 certificates' planned enforcement date of November 13th 2019 is postponed until further notice. Customers will be notified in advance once a new date has been determined.

    Please see the Docusign public trust page at https://www.docusign.com/trust/compliance/public-certificates for a full schedule for new and current Connect certificates offer and enforce dates.

  • DocuSign has observed a new phishing campaign that began around 9:00AM on the morning of October 31(Pacific Time). The email purports to come from " You got notification from DocuSign Electronic Signature Service ” or similar using the email address "[email protected]” The emails have the subject line similar to:

    "You got notification from DocuSign Electronic Signature Service"

    These emails contain a link to a malicious script. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 8:00AM on the morning of October 29(Pacific Time). The email purports to come from " DocuSign Signature and Invoice Service ” or similar using the email address "[email protected]” The emails have the subject line similar to:

    "DocuSign Signature and Invoice Service "

    These emails contain a link to a malicious script. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 7:30 AM on the morning of October 28(Pacific Time). The email purports to come from " DocuSign Signature and Invoice Service” or similar using the email address " [email protected]” The emails have the subject line similar to:

    "You got notification from DocuSign Signature Service “

    These emails contain a link to a malicious script. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 7:30:00 AM on the morning of October 24(Pacific Time). The email purports to come from "DocuSign Electronic Signature and Invoice Service” or similar using the email address "[email protected]” The emails have the subject line similar to:

    "You got notification from DocuSign Signature Service “

    These emails contain a  malicious macro enabled word document. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 8:30 AM on the morning of October 23(Pacific Time). The email purports to come from "DocuSign Electronic Signature” or similar using the email address "[email protected]” The emails have the subject line similar to:

    "You got notification from DocuSign Signature Service “

    These emails contain and it contains a .zip attachment with a malicious .vbs file. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 09:30 AM on the morning of October 22 (Pacific Time). The email purports to come from "DocuSign Electronic Signature” or similar using the email address "[email protected]” The email messages have the subject line similar to:

    "You received invoice from DocuSign Signature Service“

    These email messages contain a link to a malicious script. These email messages are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 08:00 AM on the morning of October 10 (Pacific Time). The email purports to come from "DocuSign Electronic Signature” or similar using the email address "[email protected]” The emails have the subject line similar to:

    "You got notification from DocuSign Signature Service “

    These emails contain a link to a malicious script. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 09:00 AM on the morning of October 08 (Pacific Time). The email purports to come from "DocuSign Signature” or similar using the email address "[email protected][.]net” The emails have the subject line similar to:

    "You got invoice from DocuSign Electronic Signature Service"

    These emails contain a link to an archive containing a malicious word document.  These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that began around 09:00 AM on the morning of October 03, 2019 (Pacific Time). The email purports to come from "DocuSign Electronic Signature and Invoice Service” or similar using the email address "[email protected]"  The emails have the subject line similar to:

    "You got invoice from DocuSign Electronic Service “

    These emails contain a  malicious macro enabled word document. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to [email protected] and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • On September 28, 2019 the Support Center will be undergoing extensive maintenance from 6:00 am PDT – 9:00 pm PDT.

    The following functionality will be inaccessible:

    • Online case submission and management
    • Click to Call
    • Chat
    • Community
    • Search
    • Knowledge Content (articles, guides and videos)

    For Support, please call 1-866-219-4318.

  • On August 13th, 2019 Microsoft released a fix for a remote code execution vulnerability (CVE-2019-1222, CVE-2019-1226, CVE-2019-1181, CVE-2019-1182) residing in Remote Desktop Services and affecting all versions of Windows including Server.

    In keeping with our security best practices, we would like to assure customers that all impacted roles are immediately patched.

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