Alerts and updates

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  • The DocuSign CLM, CLM.CM, and CLM Essentials December 22.8 Product Release will be released to the EU11, EU21 Production environments on Tuesday, November 29, 2022 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments on Thursday, December 1, 2022 between 9:00 PM and Midnight, U.S. Central Time. We do not anticipate any impact to platform availability or access during these times.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • Please see the DocuSign Support Portal for further details on the new certificate and "Force" scheduled date. 
  • DocuSign CLM Engineering will again be postponing the Certificate Rollout dates listed here. The new dates are:

    UAT: Wednesday 16th November 8PM CST

    Prod: Friday 18th November  8PM CST

    Links to the new certificates can be found on the DocuSign Support Center.

    We apologize for any inconvenience caused by this delay.  Look for updates on DocuSign's Trust Center Alerts regarding updated information on the status of new CLM public SSO certificates or contact CLM Technical Support at https://support.docusign.com/.


     
  • On October 28th, DocuSign became aware of a planned disclosure of the OpenSSL vulnerability (CVE-2022-3602).  Upon release of the vulnerability’s details on November 1, 2022 investigations were initiated to assess potential impact and determine risk level. Based on the determined risk level, DocuSign has increased monitoring for CVE-2022-3602 and intends to remediate vulnerable configurations if and when identified through our standard SLAs and patch release activity.

    As of November 1, 2022, DocuSign has observed no indicators of compromise in any of its service environments. We  continue to investigate and monitor the situation and will provide relevant updates if and when it becomes available.


     
  • UPDATE: November 11, 2022

    DocuSign CLM Engineering will again be postponing the Certificate Rollout dates listed below.  The new dates are:

    UAT: Wednesday 16th November 8PM CST

    Prod: Friday 18th November 8PM CST

    Links to the new certificates can be found on the DocuSign Support Center.

    We apologize for any inconvenience caused by this delay.  Look for updates on DocuSign's Trust Center Alerts regarding updated information on the status of new CLM public SSO certificates or contact CLM Technical Support at https://support.docusign.com/.

     

    UPDATE: October 31, 2022

    DocuSign CLM Engineering will be postponing the Certificate Roll Out dates listed below. The new UAT Roll Out Date will be Friday, November 4, 2022 8:00 - 10:00pm CST. Production will be scheduled at a later date. Look for updates on DocuSign's Trust Center Alerts regarding updated information on the status of new CLM public SSO certificates or contact CLM Technical Support at https://support.docusign.com/.

     

    ORIGINAL: October 26, 2022

    On Tuesday, October 25, 2022 CLM Engineering was forced to roll back the new CLM public SSO Cert for UAT to the original.  Customers may still access the original CLM public SSO certificate within the UI of their UAT account if needed.  Look for updates on https://www.docusign.com/trust/alerts regarding updated information on the status of new CLM public SSO certificates or contact CLM Technical Support at https://support.docusign.com/.

    See the original DocuSign Trust Center Alert

  • The new Entrust certificate for signature verification is now published. No action is required. 

    Please see the DocuSign Support Portal here for further details on the new certificate and “Force” scheduled date.

  • The DocuSign CLM, CLM.CM, and CLM Essentials December 22.8 Product Release will be released to the UAT environment on Wednesday, November 2, 2022 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

    Please contact Technical Support if you have any questions.

  • The new site SSL certificate for our AU Certificate is now published. 

    Please see the DocuSign Support Portal for further details on the new certificate and “Force” scheduled date.
  • UPDATE: October 31, 2022

    DocuSign CLM Engineering will be postponing the Certificate Roll Out dates listed above. The new UAT Roll Out Date will be Friday, November 4, 2022 8:00 - 10:00pm CST. Production will be scheduled at a later date. Look for updates on DocuSign's Trust Center Alerts regarding updated information on the status of new CLM public SSO certificates or contact CLM Technical Support at https://support.docusign.com/.
     

    UPDATE: October 26, 2022

    On Tuesday, October 25, 2022,  CLM Engineering was forced to roll back the new CLM public SSO Cert for UAT to the original.  Customers may still access the original CLM public SSO certificate within the UI of their UAT account if needed.  Look for updates on DocuSign's Trust Center Alerts regarding updated information on the status of new CLM public SSO certificates or contact CLM Technical Support at https://support.docusign.com/.

     

    On Monday October 24, 2022, 8-10pm CST DocuSign CLM/SpringCM will be performing a public SSO certificate renewal for the ssouat.springcm.com domain in our UAT environment.
    On Monday October 31, 2022, 8-10pm CST DocuSign will be performing the same exercise in our PROD environment, sso.springcm.com.

    In most cases, this change will not require action on your part. However, if your technology team manages system(s) that require a manual import of these certificates, they will need to import the new certificates prior to the Force Date.

    Force dates:

    UAT: October 24, 2022 between 8:00 - 10:00pm CST
    PROD: October 31, 2022 between 8:00 - 10:00pm CST

     

     

  • The DocuSign CLM Technology Teams will be conducting necessary reporting maintenance beginning Saturday, September 10th starting at 08:00 CT (13:00 UTC) to Sunday, September 11th at 21:00 CT (Mon, Sep 11 02:00 UTC) to improve performance on certain NA11 CLM accounts.

    During this time customers on the NA11 CLM instance may experience moments of intermittent slowness while navigating the application. During the maintenance window some accounts in NA11 CLM will see outdated report data.

    We apologize for any inconvenience during this time.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • The DocuSign CLM and CLM.CM September 22.7 Product Release will be deployed to the EU11, EU21 Production environments on Friday, September 16, 2022 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM September 22.7 Product Release will be deployed to the UAT environment on Thursday, September 1, 2022 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

    Please contact Technical Support if you have any questions.

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