Alerts and updates

  • The renewed NA3 site certificate was enforced on the scheduled date of March 18, 2020. The renewed NA3 site certificate can be found on the DocuSign Trust Center Public Certificates page at https://www.docusign.com/trust/compliance/public-certificates.

  • DocuSign has observed a new phishing campaign that spoofs not only DocuSign, but also the WHO (World Health Organization), and is delivered through Sendgrid, a well-known email service provider. The email purports to come from "DocuSign with World Health Organization” or similar using the email address “contato@redem4.com.br” and "coronov19_selfserviceBR@who.com.” The emails have the subject line similar to:

    "Health Message: Important health guidelines and information about corona virus" 

    These emails contain a link to a malicious script. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to spam@docusign.com and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)

  • DocuSign has observed a new phishing campaign that spoofs not only DocuSign, but is attempting to take advantage of the global COVID-19 situation by claiming to contain FAQs as they relate to your company's health insurance plan, and whether testing for the virus is covered. The email is using the email address “abuse@createandgo.com” and the SMTP address of "awwco@zygcsj.com." The subject line is "COVID-19 Update T Customers" and similiar.

    These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to spam@docusign.com and then delete the email immediately.

    For more information on how to spot phishing please see our Combating Phishing white paper.

  • Funding will go to the CDC Foundation, United Nations Foundation and the Silicon Valley Community Foundation to support vulnerable populations, nonprofits and small businesses impacted globally

    This is an unprecedented moment in time, with the COVID-19 pandemic requiring companies and sectors to stand together in an urgent, coordinated global response. At DocuSign we are proud to join forces with 24 other Bay Area companies to commit an initial $22M in collective funding for organizations on the front lines.

    DocuSign funds will support Silicon Valley Community Foundation’s COVID-19 Coronavirus Regional Response Fund. These funds will specifically support low-income individuals and families, nonprofit organizations and small businesses that are impacted by this crisis in each of the 10 Bay Area counties. 

    “We and our Bay Area community foundation partners are proud to lead this effort to raise funds and shepherd critical resources for those most in need in our region during this unprecedented global crisis. We are grateful that local companies are committing themselves to helping our communities. In such uncertain times, it is uplifting to witness the philanthropic and business sectors coming together to take powerful action,” said Nicole Taylor, Silicon Valley Community Foundation President and CEO.

    In addition to DocuSign’s support for the Bay Area initiative, the DocuSign IMPACT Foundation is matching employee contributions to other regional organizations at 200% to help serve the communities around the world most affected by this crisis.

    To align efforts, increase impact and encourage other companies to get involved, 24 companies are coming together to support several other organizations, including the CDC Foundation’s Emergency Response Fund and the United Nations Foundation’s COVID-19 Solidarity Response Fund.  These funds will help communities and public health responders meet the challenges posed by the COVID-19 pandemic.

    “Philanthropic and private sector support is critical for use alongside government funding to address needs that arise in emergency responses where speed and flexibility are paramount to saving and protecting lives,” said Judy Monroe, MD, president and chief executive officer of the CDC Foundation. “That’s why flexible philanthropic and private sector support is imperative. We are incredibly grateful to see everyone coming together at this time to address the very dangerous coronavirus threat.”

    Funding for the United Nations Foundation’s COVID-19 Solidarity Response Fund will support the global public health response. These funds will directly support the World Health Organization’s work to help countries prevent, detect, and respond to the COVID-19 pandemic.

    “All of us have a personal stake in conquering this pandemic,” said Elizabeth Cousens, President & CEO of the UN Foundation. “And we can bend the curve if we take swift, smart action now. Contributions to the COVID-19 Solidarity Response Fund will support the World Health Organization’s lifesaving work – and we are immensely grateful.”

     We are joining with Autodesk, Box, Cisco, Dropbox, GitHub, Intuit, LinkedIn, NetApp, Okta, PagerDuty, Palo Alto Networks, Pledge 1%, Postmates, Pure Storage, Salesforce, SAP, ServiceNow, Silicon Valley Bank, Slack, SurveyMonkey, Twilio, Workday, Zoom Video Communications and Zuora in this effort. We urge other companies to join us in supporting their local and global communities during this evolving crisis. 

    To get involved, visit the CDC Foundation’s Emergency Response Fund, the United Nations Foundation COVID-19 Solidarity Response Fund and Silicon Valley Community Foundation COVID-19 Regional Response Fund.

  • The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the NA11, NA21, EU11, EU21 Production environments on Friday, April 3, 2020 between 9:00 PM and Midnight, US Central Time.

    We don't anticipate any impact to availability or access during this Product Release. 

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates for further details on the enforcement of the account.docusign.com certificate.

  • By Joan Burke, Chief People Officer and Emily Heath, Chief Trust & Security Officer, DocuSign

    Update: March 16, 2020

    Our thoughts are with everyone who has been affected by COVID-19. We know how challenging this situation can be, especially as we learned that a handful of our own employees have tested positive for the virus.

    Amid the changes to the social distancing guidelines being instituted around the world to help stem the spread of the virus, we wanted to share an update on our own policies.  

    We are extending our remote working policy for all global employees beyond March 31. While it is difficult to give a firm date for when we will reopen our offices, based on information from a range of highly respected global experts, health institutions and governments, we have asked our employees to be prepared to work remotely and practice social distancing for up to another eight weeks. 

    We’d like to thank our employees for their continued commitment to working through this and driving our business forward together. As always we remain committed to our customers and partners, and we will continue to share additional information and updates as we learn more. 

  • Additional information regarding DocuSign's response to the Coronavirus situation (Update March 13, 2020):

    Does DocuSign have a Business Continuity/Disaster Recovery Plan? Yes

    Does DocuSign have a pandemic plan? Yes

    Has DocuSign had any office closures? Yes, DocuSign has officially closed its offices globally until the end of March and all non-essential staff will be working remotely. During this time, we remain committed to serving the needs of our customers and partners.

    Have you reached out to critical suppliers in regard to their pandemic plan? Yes, this is in progress

    By Joan Burke, Chief People Officer and Emily Heath, Chief Trust & Security Officer, DocuSign

    Update: March 11, 2020

    Amid the evolving situation with COVID-19 around the world, the health and safety of our employees remains our first priority.

    Our team has continued to monitor developments on a daily basis. Given an increase in the precautions being taken by governments and the private sector around the world, we will be closing all offices globally until the end of March.

    Effective Friday March 13 local time, all of our employees (aside from those designated as essential staff) will be required to work remotely. 

    While there are no confirmed cases of COVID-19 in our employee base at this time, we believe that by taking this step as a company we are doing our part to help reduce the spread of the virus.

    As we have said below, we remain committed to serving the needs of our customers and partners. Our team will also continue to stay across developments, and we will share further updates here.

    The safety and wellbeing of our employees, their families and the community continues to be of paramount importance to DocuSign.

    3/7/2020

    We have continued to monitor the developments around the Covid-19 (Coronavirus) situation around the world. And given the increased number of confirmed cases in the greater Seattle area, we are closing our office in Seattle until the end of March and requiring local employees to work remotely (we’ve already closed Tokyo). All other global employees continue to have the option to work remotely. 

    As we said below, our infrastructure can support this approach, and we remain committed to serving the needs of our customers and partners. We are also taking most events and meetings virtual, pausing participation in large third-party events, and have already cancelled all non-essential domestic and international travel.  

    Our team continues to meet daily to stay across developments in the situation, and we will continue to share updates here.

     

    By Joan Burke, Chief People Officer and Emily Heath, Chief Trust & Security Officer, DocuSign - 3/3/2020

    Over the past several days, a cross-functional team at DocuSign has been working with internal and external stakeholders to actively monitor developments around the global spread of COVID-19 (Coronavirus).

    Late last week–based on the continuing uncertainties around the situation, and rising concerns about travel and large event gatherings–we chose to transform our March 4th customer and partner event, DocuSign Momentum, into a two-hour livestream

    Since then, we have expanded the team that is focused on this issue, we have learned more, and we are now implementing additional measures to protect the health and safety of our employees, their families and their communities. We have cancelled all international travel, limited events to small, locally-based audiences, and asked employees to remain home if they display any flu-symptoms (or those of any other illness).

    In addition, today we gave all our employees the option to work remotely for at least the next two weeks. Our offices will remain open, so employees can work from there as normal if they choose (this does not apply to Japan, where the office is closed according to government guidance). Our technology infrastructure can support this approach. And we remain completely committed to serving the needs of our customers and partners worldwide.

    From here, our cross-functional team will continue to monitor the situation around the clock, and we will evolve our approach as new information becomes available. We will also continue to share regular updates here.

  • The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the UAT environment on Thursday, March 19, 2020 between 8:00 PM and 11:00 PM, US Central Time.

    We do not anticipate any impact to availability or access during this Product Release.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM Technology Team will be conducting network maintenance in the NA21 Production environment on 2/21 - 2/22, immediately following the 20.2 Product Release. There will be intermittent platform interruptions between the following times:

    Start time: 2020-02-22 00:01 CST

    End time: 2020-02-22 06:00 CST

    During this time customers may experience difficulties accessing their accounts. We apologize for any inconvenience.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM February 20.2 Product Release will be deployed to the Production environment on Friday, February, 21 2020 between 9:00 PM and 12:00 AM, US Central Time.

    Production environments will be unavailable during this time. We apologize for any inconvenience.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM February 20.2 Product Release will be deployed to the UAT environment on Tuesday, February, 11 2020, between 8:00 PM and 11:00 PM, US Central Time.

    UAT will be unavailable during this time. We apologize for any inconvenience.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

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