Alerts and updates

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  • [RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021.

    We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

    [UPDATED June 22, 2021 09:50 CDT] The DocuSign CLM Technology team has isolated the performance degradation issue on the UAT/Demo instances.  While performance has increased substantially from when this incident first occurred, some customers may still experience some latency when accessing the UAT/Demo environment.

    We apologize for the inconvenience.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED June 22, 2021 08:55 CDT] The DocuSign CLM Technology team is working to isolate a performance degradation issue on the UAT instance.

    During this time customers may experience inability to access the UAT environment. We apologize for the inconvenience.

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • [RESOLVED] June 22, 2021 12:11 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  

    We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

    [POSTED June 22, 2021 12:05 CDT] The DocuSign CLM Technology team is working to isolate a second performance degradation issue on the UAT instance.  This is a separate incident from the reported issue from earlier today.

    During this time customers may experience inability to access the UAT environment. We apologize for the inconvenience.

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • [UPDATE June 22, 2021, 09:45 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    [UPDATED June 21, 2021, 10:00 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    [UPDATED June 18, 2021, 17:20 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the weekend until resolution is declared.

    [UPDATED June 18, 2021, 08:10 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    [UPDATED June 17, 2021, 08:30 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 16, 2021, 16:30 CDT ] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the evening until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 16, 2021 13:20 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 16, 2021 06:40 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the morning until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 15, 2021 20:15 CDT] The DocuSign CLM Technology team has seen an improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the night until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 15, 2021 19:29 CT] The DocuSign CLM Technology team has isolated the performance issue and is working with our 3rd party vendor on which the incident it occurring.  During this time customers with accounts on our NA11 Production and UAT instances may experience intermittent latency issues as well as the potential for encountering page errors while navigating the site.  

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED June 15, 2021 15:18 CT] The DocuSign CLM Technology team is working to isolate a performance degradation issue, on the application tier of the NA11 instance.

    During this time, customers may experience intermittent latency and page errors when navigating through the site. 

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the EU11, EU21 Production environments on Friday, June 25, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the UAT environment on Thursday, June 10, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

    Please contact Technical Support if you have any questions.

  • The new NA1 (www.docusign.net) and NA2 (na2.docusign.net) Site SSL Certificates are now available for download.

    Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates/New Certificates” section for further details and download links.

    To view the technical details of each certificate including but not limited to: Issue date, Expiry date, CN, Issuer, Thumbprint, Signature Algorithm, chaining and other technical metadata, please download and view the respective files.

  • Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the "New Account Server Certificate Availability and Force Schedule" section for further details on the new certificates' requirements, availability and enforcement dates.
  • The DocuSign CLM and CLM.CM May 21.4 Product Release will be deployed to the EU11, EU21 Production environments on Friday, May 14, 2021, between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • DocuSign has observed a phishing campaign that is sending fake envelopes from multiple “@docusign.com.br” addresses. These emails are not sent from DocuSign. Do not click on the link in these emails, instead, please forward them to spam@docusign.com and then delete the email immediately.

    Please note that all valid and legitimate DocuSign envelopes will always come from “@docusign.net.”

    For more information on how to spot phishing, please see our Combating Phishing white paper.

     

    A DocuSign identificou uma campanha de phishing que está enviando e-mails falsos de vários endereços “@docusign.com.br”. Esses e-mails não são enviados pela DocuSign! Não clique no link desses e-mails, em vez disso encaminhe-os para spam@docusign.com e o exclua imediatamente.

    Observe que todos os envelopes válidos e legítimos da DocuSign sempre serão enviados a partir do “@docusign.net”.

    Para obter mais informações sobre como detectar phishing, consulte nosso white paper Combatendo o Phishing (em inglês).

  • Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the “Account Server Certificates” section for further details on the new certificate availability and application dates.
  • Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates” section for further details on the new certificate availability and application dates.
  • Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new certificate NA “Offer” and “Force” schedule dates.

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