Alerts and updates

Dear Customer,

We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Docusign made the following change:

• Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)

  • Added DocuSmart Inc. (d/b/a Lexion) as Optional Service Add-On Subprocessor for Contextual Extractions within the eSign service.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will be conducting server maintenance for the CLM NA11 and NA21 environments on Saturday September 14 2024 from 10:00 PST to 12:00 PST.

During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.

Docusign will be conducting server maintenance for the CLM EU11 and EU21 environments on Saturday September 7 2024 from 10:00 PST to 12:00 PST.

During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.

Docusign will be conducting server maintenance for the CLM UAT environment on Saturday August 24 2024 from 10:00 PST to 12:00 PST.

During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.

7/31/2024

Dear Customer,

We are writing to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Docusign made the following changes:

• Removed Mitek under Docusign Notary Service

• Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)

  • Docusign eSignature Services - Other Optional Service Add-On Subprocessors

    • Added France Connect as an IDV provider

    • Updated name change and website address of Cyxtera Technologies to Centersquare.

  • Docusign eSignature Services - Other Optional Service Add-On for Payment Gateway

    • Added Adyen's Holland Address:  Simon Carmiggeltstraat 6-50, Amsterdam, Noord-Holland, 1011DJ under 

• Docusign CLM Services - Other Optional Service Add-On Subprocessors

  • Added Azure OpenAI Service: Agreement Summarization for AI Extension for CLM; Agreement Summarization for CLM+

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

On July 18, 2024, Microsoft reported two separate outages: Azure services were impacted by an outage, while a CrowdStrike update impacted some Windows services (see here).

Docusign experienced limited impact resulting from the Azure outage, and was not impacted by the CrowdStrike update. The impact resulting from the Azure outage has been resolved and our systems are operating normally. Please refer to our status site for the most current updates on the operating status of Docusign services. 

The availability and security of Docusign’s services are top priorities. We will continue to actively monitor and provide any relevant updates should the situation change.

On June 25th, 2024, Docusign was made aware of the MOVEit Transfer security vulnerability. Details regarding the vulnerability are available here: https://nvd.nist.gov/vuln/detail/CVE-2024-5806.

Based on our investigation to date, we confirm that Docusign nor any services we provide to our customers are impacted by this security vulnerability.

Docusign’s security and that of our customers is a top priority. We will continue to actively monitor and provide any updates should the situation change.

Update: The following maintenance window has been rescheduled to start at 8PM UTC on Friday, August 2 2024.

The Docusign CLM Technology Team will be changing all customer facing IP addresses for the EU21 instance from 31.186.230.0/24 to 103.158.122.0/23 starting at 8PM UTC on Saturday, July 20 2024.

Customers using the EU21 instance who are currently allowlisting 31.186.230.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (103.158.122.0/23) or they may encounter issues accessing the environment after the maintenance work is complete.

Please contact Docusign CLM Technical Support with any questions.

Update: The following maintenance window has been rescheduled to start at 8PM UTC on Friday, August 16 2024.

As part of this change the DocuSign CLM Technology Team will be updating all customer facing IP addresses for Docusign CLM EU11 PROD instance from 212.118.234.0/24 to 103.158.122.0/23 on Friday July 12th, 2024 between 8PM and 10PM UTC. During this period there will be a brief window of inaccessibility to Docusign CLM EU11 PROD instance lasting for about 3-5mins.

Please contact Docusign CLM Technical Support with any questions.

Update: The following maintenance window has been postponed. Please check the Docusign Trust Center for notification of the rescheduled date.

The Docusign CLM Technology Teams will be conducting necessary maintenance on Friday, June 28 2024 from 21:00 PST to Saturday, June 29 2024 01:00 PST.

During this maintenance window, the NA11 and NA21 CLM instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to Docusign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.