Alerts and updates

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  • The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Thursday, October 29 at 20:00 - Midnight CDT (1:00 - 05:00 GMT, Oct 30 2020).

    During this time, customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may find reporting and reporting services to be unavailable during the maintenance window.

    We apologize for any inconvenience during this time.

    Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.

    We do not anticipate any impact to platform availability during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • [RESOLVED, October 14, 2020 10:00AM CST] - The DocuSign/SpringCM Technology team has resolved the bug impacting customer workflows on the UAT instance.  The problem began with the 20.8 Product Release to UAT yesterday evening and was resolved at 09:55AM CST.  

    We will post a root cause analysis (RCA) of this issue in the coming days once the investigation has been completed.

    Again, apologies for the inconvenience.  If you continue to see any issues related to this, please reach out to DocuSign CLM Technical Support.  

    [UPDATE, October 14, 2020 at 09:50AM CST] - The DocuSign/SpringCM Technology team continues to work on isolating and resolving the bug in the UAT instance impacting customer workflows.  We apologize for the inconvenience and anticipate a resolution soon.  

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED, October 12, 2020 at 06:54AM CST] - The DocuSign/SpringCM Technology team is working to isolate and resolve a bug on the application on the UAT instance.

    During this time, customers may experience workflow errors and may notice anomalies when viewing workflows in the designer.

    We apologize for the inconvenience. Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • Please see the DocuSign public certificates page at https://www.docusign.com/trust/compliance/public-certificates for the updated NA, EU, AU, and CA Account Server certificates availability and enforcement schedule for November 4, 2020.”

  • The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance on the following dates:

    • Saturday, October 17th from 20:00 - 22:00 CDT / 01:00 - 03:00 (Sun, Oct 18) UTC 
    • Saturday, October 24th from 20:00 - 22:00 CDT / 01:00 - 03:00 (Sun, Oct 25) UTC 

    During this time customers on the US11/US12 instances may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the UAT environment on Tuesday, October 13, 2020, between 8:00 PM and 11:00 PM, US Central Time.

    We don't anticipate any impact to availability or access during this Product Release.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and bug fixes that will be posted prior to UAT deployment. 

    Please contact Technical Support if you have any questions.

  • DocuSign Analyzer in CLM is now available for DocuSign CLM and CLM.CM customers.

    Release Notes can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, October 2 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

    During this time customers on the EU11 instance may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time.

    Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Saturday, September 26 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

    During this time, customers on the EU21 instance may experience moments of brief inaccessibility to their account.  We apologize for any inconvenience during this time.

    Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, September 25, 2020 between 9:00 PM and Midnight, US Central Time.

    We don't anticipate any impact to platform availability during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.
  • The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the UAT environment on Thursday, September 3, 2020 between 8:00 PM and 11:00 PM, US Central Time.

    We don't anticipate any impact to availability or access during this Product Release.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and bug fixes that will be posted prior to UAT deployment. 

    Please contact Technical Support if you have any questions.

  • On July 14th, 2020, Microsoft released a fix for a Critical Remote Code Execution (RCE) vulnerability (CVE-2020-1350) affecting Windows DNS Servers. In keeping with our security best practices, we would like to assure customers that all impacted roles were immediately patched.

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