Alerts and updates

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 PM PST to 10:00 PM PST (Sunday, October 18, 2026, 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, September 12th, 2026 from 8:00 PM to 10:00 PM PST (Sunday, September 13th, 2026 from 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, 2026, from 9:00 AM to 11:00 AM PST (4:00 PM to 6:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Japan production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, May 9, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, April 25, from 6:00 PM PST to 8:00 PM PST (1:00 AM UTC to 3:00 AM UTC April 26). The scope of this exercise is to perform a regional full-platform failover of eSignature in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, April 11, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a failover in the NA3 & NA4 Azure production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned Migration on Saturday, April 4, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC). The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the EU Production environment.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting scheduled maintenance for Insight between April 2 and April 10, 2026. This maintenance will result in regional service disruptions during the following windows: 

Insight Europe (West, North, Central) Production Customers will be impacted on April 2, 2026, from 01:00 AM – 07:00 AM UTC. 

Insight US West and Northeast Production Customers will be impacted on April 6, 2026, from 04:00 AM – 10:00 AM UTC. 

Insight US Central Production Customers will be impacted on either April 7 or April 8, 2026, from 04:00 AM – 11:00 AM UTC.

Insight US East Production Customers will be impacted on either April 9 or April 10, 2026, from 04:00 AM – 11:00 AM UTC. 

We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

As part of ongoing system enhancements, maintenance will be performed on the DocuSign Notary Demo Database from Monday, March 30, 2026, at 1:00 AM CST to 2:30 AM CST (6:00 AM UTC to 7:30 AM UTC).

During this maintenance window, the DocuSign Notary Demo instance may be intermittently unavailable. We apologize for any inconvenience caused.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod NA21 customers on March 24th 2026 between 2:00 AM UTC to 5:00 AM UTC. 

During this time, CLM Prod customers may experience brief periods of service interruption.  If you encounter any disruption, please retry your action or wait until the maintenance window has ended. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.