Alerts and updates

Docusign will undertake a planned migration on Saturday, May 9, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned Migration on Saturday, April 4, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC). The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the EU Production environment.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

On March 7, 2026 between 1:00pm - 3:00pm (CST), Docusign CLM will perform a public certificate Wildcard and SSO certificate replacement for the springcm.com domain in the CLM UAT environment.

On March 21, 2026 between 1:00pm - 3:00pm (CST), Docusign CLM will perform a public certificate Wildcard and SSO certificate replacement for the springcm.com domain in the CLM PRODUCTION environment.

The current and new Wildcard and SSO certificates can be found here: Docusign CLM Certificates.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, February 21, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a failover of eSignature in the NA1 Production environment.. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod NA S1 and S2 Customers on February 10, 11, 12, 2026 between 2:00 AM UTC to 4:00 AM UTC.

During this time, CLM Prod customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod AU S1 Customers on February 10, 11, 12, 2026 between 15:00 PM UTC to 17:00 PM UTC.

During this time, CLM Prod AU S1 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod EU S1 Customers on February 9, 10, 11, 2026 between 21:00 PM UTC to 23:00 PM UTC.

During this time, CLM Prod EU S1 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM US13 on February 8, 2026 from 12:00 AM UTC to 02:00 AM UTC.

During this time, US13 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, February 7, from 9:00 PM PST to 11:00 PM PST. The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the NA3 Production environment from on-premise to azure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

We have observed attackers executing sophisticated phishing scams that use a combination of workflow notifications from Docusign Maestro and external communication. The goal appears to be to trick recipients into believing they have an unexpected invoice or subscription renewal from a trusted corporation (such as Microsoft) and lead them to contact a fake support number to steal personal and financial information.

Here are some example subject lines:

• Your subscription remains active– Microsoft

• Your Microsoft Purchase Confirmation

How can I protect myself from these phishing attempts?

• Scrutinize the Sender and Content: Even if an email appears to come from a trusted domain like Docusign, be highly suspicious if the content involves an unexpected invoice or an unfamiliar subscription. Legitimate notifications from Docusign workflows will never contain a link to log into your account or for further action like a signature.

• Verify Independently: If you receive an unexpected invoice or purchase confirmation, do not click on any links or call any phone numbers provided in the email. Instead, independently navigate to the official website or service portal for the purported sender (e.g., Microsoft's official site) to check your subscription status or billing history.

• Look for Red Flags: Be wary of emails demanding immediate action, using generic greetings, or containing slight misspellings or poor grammar.

• Report Suspicious Activity: If you suspect a notification is a scam or are unsure of its authenticity, report it immediately through one of the following methods:

  • Use the Report Abuse feature directly.

  • Submit a report via our online web portal i-Sight.