The CLM Operations team will be performing essential system maintenance on all CLM Data Centers starting Friday, October 8th and ending Saturday, October 9th 2021. During this time, there may be some periods where the CLM application is degraded.  We apologize for the short notice for this announcement and any impact this may have on your accounts.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and see below for the timing by environment:

EU11 EU21 PRODUCTION ENVIRONMENTS

Between 18:30 UTC (1:30 pm CDT) and 22:30 UTC (5:30 pm CDT) on Friday October 8th 2021.

UAT ENVIRONMENTS

Between 00:30 UTC (7:30 pm CDT) and 03:30 UTC (10:30 pm CDT) on Friday October 8th 2021-Sat October 9th 2021.

NA11 NA21 PRODUCTION ENVIRONMENTS

Between 18:00 UTC (1:00 pm CDT) and 0:00 UTC (7:00 pm CDT) on Sat October 9th 2021.

US11 US12 PRODUCTION ENVIRONMENTS

Between 18:00 UTC (1:00 pm CDT) and 0:00 UTC (7:00 pm CDT) on Sat October 9th 2021.

DocuSign has observed a new phishing campaign in which malicious URLs are being hidden in legitimate DocuSign envelopes.

The emails are being sent from a variety of senders and associated email addresses, many with the domains email[.]com or co[.]za. The emails reported have many closely related subject lines, including:

• “Important: AOL Email Deactivation Notice,”
• “Important: Microsoft Email Maintenance Request” 
• “Bank Confirmation”
• "INVOICE.pdf"
• "PAYMENTS.pdf"
• "STATEMENTS.pdf"
• "PAYMENT DUE.pdf"
• "TAX INVOICE.pdf"

Do not click on any email or attachment links from unknown or untrusted senders. All customers are reminded that they should continue their own due diligence and identify and report to DocuSign suspicious emails using legitimate DocuSign accounts and technology (securityaccountabuse@docusign.com), as well as suspicious emails spoofing the DocuSign brand (spam@docusign.com). Customers should also continue to utilize their own organization’s security tools to investigate potentially malicious documents, links and notifications.

For more information on how to spot phishing, please see our Combating Phishing and Protecting Your Organization Against DocuSign Brand Impersonation white papers.

The availability and deployment schedule for the new AU Site SSL Certificate has now been released.

Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates ” section for further details on the new certificate availability and application dates.

The DocuSign CLM and CLM.CM August 21.7 Product Release will be deployed to the UAT environment on Thursday, September 2, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

Please contact Technical Support if you have any questions.