Alerts and updates

Docusign will undertake a planned Migration on Saturday, April 4, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC). The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, March 7, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, February 21, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a failover of eSignature in the NA1 Production environment.. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod AU S1 Customers on February 10, 11, 12, 2026 between 15:00 PM UTC to 17:00 PM UTC.

During this time, CLM Prod AU S1 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod EU S1 Customers on February 9, 10, 11, 2026 between 21:00 PM UTC to 23:00 PM UTC.

During this time, CLM Prod EU S1 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM US13 on February 8, 2026 from 12:00 AM UTC to 02:00 AM UTC.

During this time, US13 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, February 7, from 5:00 PM PST to 7:00 PM PST. The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the NA3 Production environment from on-premise to azure.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Wednesday, January 28, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a regional full-platform failover of eSignature in demo. 

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM US12 and US13 on January 25, 2026 from 12:00 AM UTC to 02:00 AM UTC.

All US12 and US13 customers may experience brief periods of service interruption from 12:00 AM UTC to 02:00 AM UTC. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM NA21 on January 24, 2026 from 3:00 AM UTC to 3:00 PM UTC.

A subset of NA21 customers may experience reports displaying absent or incomplete data with some reporting unavailable from 5:00 AM UTC to 10:00 AM UTC.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.