Alerts and updates

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  • DocuSign has observed a new phishing campaign in which malicious URLs are being hidden in legitimate DocuSign envelopes.

    The emails are being sent from a variety of senders and associated email addresses, many with the domains email[.]com or co[.]za. The emails reported have many closely related subject lines, including:

    • “Important: AOL Email Deactivation Notice,”
    • “Important: Microsoft Email Maintenance Request” 
    • “Bank Confirmation”
    • "INVOICE.pdf"
    • "PAYMENTS.pdf"
    • "STATEMENTS.pdf"
    • "PAYMENT DUE.pdf"
    • "TAX INVOICE.pdf"

    Do not click on any email or attachment links from unknown or untrusted senders. All customers are reminded that they should continue their own due diligence and identify and report to DocuSign suspicious emails using legitimate DocuSign accounts and technology (securityaccountabuse@docusign.com), as well as suspicious emails spoofing the DocuSign brand (spam@docusign.com). Customers should also continue to utilize their own organization’s security tools to investigate potentially malicious documents, links and notifications.

    For more information on how to spot phishing, please see our Combating Phishing and Protecting Your Organization Against DocuSign Brand Impersonation white papers.

  • The DocuSign CLM and CLM.CM September 21.7 Product Release will be deployed to the EU11, EU21 Production environments on Friday, September 17, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The availability and deployment schedule for the new AU Site SSL Certificate has now been released.

    Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates ” section for further details on the new certificate availability and application dates.

     

  • On Saturday, September 11th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 PRODUCTION environment.

    As part of this change we will be migrating the NA11 Production environment over to DocuSign’s core backbone for internet access on September 11th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA11 Production lasting for about 3-5mins. The change involves updating all customer facing IP addresses for Production from 69.25.244.0/24 to 209.112.106.0/24.

    Please contact DocuSign CLM Technical Support with any questions.

  • The DocuSign CLM and CLM.CM August 21.7 Product Release will be deployed to the UAT environment on Thursday, September 2, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

    Please contact Technical Support if you have any questions.

  • On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment.

    As part of this change we will be migrating the NA11 UAT environment over to DocuSign’s core backbone for internet access on August 20th between 10pm and midnight, CDT. During this period there will be a brief window of inaccessibility to NA11 UAT lasting for about 3-5mins. The change involves updating all customer facing IP addresses for UAT from 69.25.244.0/24 to 209.112.106.0/24.

    Please contact DocuSign CLM Technical Support with any questions.
  • On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment from 69.25.244.0/24 to 209.112.106.0/24.

    On Saturday, September 11th 2021 at 10pm CDT the same change will take place for the NA11 Production environment. 

    Customers on these instances who are currently allowlisting 69.25.244.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (209.112.106.0/24) or they may encounter issues accessing their environments on the respective dates.

    Please contact DocuSign CLM Technical Support with any questions.

  • DocuSign’s Binding Corporate Rules (BCRs) website has been updated to reflect the latest version of our BCRs as approved by the Irish Data Protection Commission. These updates have been made pursuant to DocuSign’s continued commitment to privacy. 

    The updated BCRs are now available on our Trust Site:

    Controller Policy

    Processor Policy

  • The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the EU11, EU21 Production environments on Friday, August 6, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the UAT environment on Thursday, July 22, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Saturday, July 10th at 22:00 - 24:00 CDT (03:00 - 05:00 GMT, July 11).

    During this time customers on the NA11 instance may experience moments of brief inaccessibility to their account.

    We apologize for any inconvenience during this time.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.
  • [RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021.

    We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

    [UPDATED June 22, 2021 09:50 CDT] The DocuSign CLM Technology team has isolated the performance degradation issue on the UAT/Demo instances.  While performance has increased substantially from when this incident first occurred, some customers may still experience some latency when accessing the UAT/Demo environment.

    We apologize for the inconvenience.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED June 22, 2021 08:55 CDT] The DocuSign CLM Technology team is working to isolate a performance degradation issue on the UAT instance.

    During this time customers may experience inability to access the UAT environment. We apologize for the inconvenience.

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

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