Incident Reporting - Security Concerns
Information previously contained on this page, including how to report security concerns, types of security concerns to watch for like email abuse or fraudulent use of Docusign, and safety resources, is now available with additional details on the Docusign Safety Center.
The Docusign Safety Center provides a single, easy-to-use resource for all your security, fraud, and reporting needs.
The Docusign Safety Center helps you:
Spot, Avoid, and Report Fraud with a streamlined process.
Get clear guidance on Platform Safety and identity verification methods.
Access the most current information to keep your agreements secure.
Note - Please update your bookmarks or saved references to the new destination:
https://www.docusign.com/safety
This page will remain available for quick reporting guidance only. All other resources are now on the Docusign Safety Center.
Quick Reporting Guide
What happened? | What should I do? |
|---|---|
I want to report a suspicious Docusign envelope I received (on-platform). | Use the built in Report Abuse feature or click the Report this email link in the footer of the envelope email notification you received. |
I want to report a Docusign customer for fraud/illegal activity and I do not have access to the notification email or envelope. | Report the activity using Docusign's online portal i-Sight. |
I received an email impersonating Docusign. (off-platform). I’m unsure if the activity I want to report is coming from Docusign. | Forward the entire email as an attachment to verify@docusign.com and delete the original message. |
I want to report a domain, URL or social media page impersonating Docusign. | Email the suspicious URL to verify@docusign.com for investigation. |
I received an SMS verification code that I did not request. | Ignore and delete the message immediately. If concerned about your account security, change your password as a precaution. |
I have a request or concern regarding my personal data. | Submit a request through the Privacy Request Portal. See the Docusign Privacy Notice for more information. |
I have a concern not listed above. | Contact Docusign Support. |
Visit the Docusign Safety Center for additional information and resources.