Know who you’re doing business with
Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes e-signature verification, identity proofing and authentication a seamless part of eSignature—so you can protect your important agreements, and your customer experience.
Support compliance
Help meet requirements with Know Your Customer (KYC), Anti-Money Laundering (AML) and regional regulations. Verification status is recorded in every Certificate of Completion.
Manage identification seamlessly
Embed identity proofing and authentication into one connected DocuSign eSignature experience.
Operate globally
Access the industry’s largest network of identity verification and trust service providers. Choose from DocuSign native solutions or API-supported integrations.
Why a connected signing and identity verification experience matters
#1
#1 reason customers abandon transactions: lack of visible security*
84%
84% of businesses say certainty about customer ID reduces risk**
$7B
in fines and sanctions in 2020 and 2021 issued to financial services firms for AML failings.***
New features for ID Verification
Expanded ID and eID methods
In the US, signers can answer personal questions to prove their identity. DocuSign also offers new bank-based ID in the UK and eID in France. See the full list of countries eligible for ID Verification.
Identification for digital signatures
Accelerate agreement completion for digital signatures through DocuSign ID Verification and integrated solutions with our partner IDnow.
ID Evidence
As an option, you can retain and extract ID information into your own systems of record, or download as a PDF, helping to support audit and compliance requirements.
Types of identification solutions
DocuSign Identify includes a variety of authentication and identity verification options to meet all of your business needs.
Document ID and eID Verification
Verify signer identity worldwide with DocuSign ID Verification, which checks identity based on government-issued photo IDs, or bank-based and electronic IDs.
Knowledge-Based Authentication
Let signers verify their identity by correctly answering personal questions about themselves. Available as part of ID Verification.
Support for AES and QES
Sign Advanced Electronic Signatures with ID Verification and achieve a Qualified Electronic Signature with an integrated IDnow solution.
Flexible Admin Controls
Choose from pre-set configuration or customize, such as type of ID methods and country of issuance accepted, ID data retained, and name matching precision.
Proof of Verification
Write verification status and ID data into your system of record using APIs. Authentication details appear in every eSignature Certificate of Completion.
SMS Authentication
Enable easy two-factor authentication with a one-time code available to users in 180+ countries. Use it as a stand-alone solution or add to your identity verification process.
“ID Verification helps with compliance on KYC and makes M&T Bank’s life easier."
Sandra Bell
VP, Enterprise Transformation Office
M&T Bank
Learn how M&T Bank added new digital capabilities to enhance security and customer experience, saving $17 per document in an account opening use case.
Read the customer story VP, Enterprise Transformation Office
M&T Bank
Learn how M&T Bank added new digital capabilities to enhance security and customer experience, saving $17 per document in an account opening use case.
Leading companies use Identify to…
Improve the patient experience
EngagedMD saved 1-2 hours per patient by enabling patients to sign consent forms at home.
Deliver seamless banking experiences
Washington State Employees Credit Union embraced digital processes to improve the member experience.
Digitize the loan application process
Funding Circle reduced the average time to process applications by 98%.
DocuSign Identify use cases
- Account opening and onboarding
- Lending, leasing and financing
- Insurance applications
- Good practice guidelines agreements
- Auto test drive and sales agreements
- Patient consent management
- Employee onboarding
Resources
Learn more about DocuSign Identify
Balancing security and customer experience in Identity Verification
Learn more about how leading organizations balance security and customer experience in identity verification
Accelerating Digital Transformation: Spotlight on Financial Services
Learn how financial services are accelerating their identity verification processes
DocuSign Identify datasheet
Learn more about DocuSign Identify solutions and benefits in this datasheet.