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DocuSign Identify

Choose among multiple enhanced methods to verify signers’ identities
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Identify your way

DocuSign Identify has a spectrum of choices for organizations that need to identify signers beyond the standard practice of clicking an emailed link.

DocuSign ID Verification is fully integrated with DocuSign eSignature, enabling customers to securely verify signers’ identities prior to accessing the agreement. DocuSign ID Verification supports government photo IDs and European eIDs by analyzing the document security features and matching the name on the agreement against the name on the ID. After a successful verification, the signer can view the agreement and sign as usual.

Features and benefits

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Meet your business’ unique requirements

Choose an ID method built by DocuSign, a trusted DocuSign Partner, or integrate your own via API.

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Delight your customers

Create a seamless, connected experience to identify and sign, all within DocuSign.

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Meet compliance needs

Fulfill compliance requirements such as KYC/AML (Know Your Customer/Anti-Money Laundering) or eIDAS to reduce fraud and mitigate risk.

How does ID Verification work?

A split image showing a hand holding a passport on the left and on the right a phone prompting to "Tell us about your ID"
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DocuSign Identify solutions

DocuSign Identify is our suite of authentication and ID verification options.

DocuSign-provided identification methods

ID Verification, SMS, phone, access code and knowledge-based authentication.

Trusted partner-provided identification methods

ID Check for AES (powered by AriadNext), ID Check in Person for QES (powered by AriadNext), and ID Check for Remote QES (powered by IDnow)

Custom identification methods

The Identify platform supports integration with your existing identity verification method, such as a customer portal via our open APIs. For more information,
contact our sales team.

Ideal for high-value agreements

Account onboarding, lease and financing, loans, wire transfers, insurance subscriptions, and policy eDelivery.

Support for eIDAS in EU

DocuSign has EU-specific ID verification options to meet both Advanced and Qualified Electronic Signature levels under eIDAS, when combined with our Standards Based Signatures offerings.
Two mobile phones side by side, the phone on the left contains instructions how to photograph your ID, and the phone on the right contains information relation to the type of ID.

Choose the appropriate level of identification with the following DocuSign Identify options:

  • ID Verification for government IDs and European eIDs
  • SMS, phone and access code authentication
  • Knowledge-based authentication
  • ID Check for eIDAS AES and QES
  • Custom verification

Why a connected signing and identification experience matters

#1

#1 reason customers abandon transactions: lack of visible security*

84%

84% of businesses say certainty about customer ID reduces risk*

32%

32% of customers abandon a beloved brand after a bad experience**

All Identify solutions are available as add-ons to a DocuSign eSignature plan. Contact us today to find the best option for you.

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*from 2018 Experian report
**from 2018 PwC report