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DocuSign Identify

Verify signer identity for your important agreements

Verify signer identity beyond the standard practice of clicking an emailed link.

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Woman and man walking down a city street looking at woman's phone

Know who you’re doing business with

DocuSign Identify makes e-signature verification, identity proofing and authentication a seamless part of eSignature—so you can protect your important agreements, and your customer experience.

DocuSign Identify screenshot showing a passport being used to verify a user's identity

  • Support compliance

    Help meet requirements like Know Your Customer (KYC), Anti-Money Laundering (AML) and regional regulations. Verification status is recorded in every Certificate of Completion.

  • Manage identification seamlessly

    Embed identity proofing and authentication into one connected DocuSign eSignature experience.

  • Operate globally

    Access the industry’s largest network of identity verification and Trust Service Providers. Choose from DocuSign native solutions or API-supported integrations.

Why a connected signing and identity verification experience matters

  • 80%
    of organizations will be using document-centric identity proofing as part of their onboarding workflows by 2023*
  • 70%
    of overall fraud fintech companies experienced in 2020 was caused by identity fraud**
  • $7B
    in fines and sanctions in 2020 and 2021 issued to financial services firms for AML failings.***
  • 91%
    of businesses plan to spend more on identity verification in the next 1-3 years to secure their data and alleviate identity fraud****

Spotlight on DocuSign ID Verification

Deploy advanced digital identity proofing into your agreement workflow with capabilities such as AI-enabled biometric liveness detection, verification of most identity documentation, knowledge-based authentication, and electronic ID verification.

Ask Questions About Identify

Enhanced features for ID Verification

  • Expanded ID and eID methods

    In the US, signers can answer personal questions to prove their identity. DocuSign also offers new bank-based ID in the UK and eID in France. See the full list of countries eligible for ID Verification.

  • New: ID Verification for EU Qualified

    Get the highest levels of security and compliance with ID Verification for EU Qualified. With AI-enabled enhanced signer identification built directly into the eSignature workflow, signers can complete eIDAS-compliant Qualified Electronic Signature (QES) in minutes

    Learn More

  • Liveness detection for ID Verification

    Identify your signers easily and more securely. Apply biometric checks such as AI-enabled liveness detection to video selfies and help confirm signers are real, IDs are authentic, and that faces match ID photos.

Types of identification solutions

DocuSign Identify includes a variety of configurable authentication and identity verification options to meet all of your business needs.

  • Phone screen with DocuSign Identify prompting a user to give more information about their ID

    Document ID and eID Verification

    Verify signer identity worldwide with DocuSign ID Verification, which checks identity based on liveness checks, government-issued photo IDs, or electronic IDs.


  • Screenshot showing questions that are part of KBA within DocuSign Identify.

    Knowledge-Based Authentication

    Let signers verify their identity by correctly answering personal questions about themselves. Available as part of ID Verification.

  • Screenshot showing the video gestures a user must complete

    Support for AES and QES

    Achieve Advanced Electronic Signatures (AES) with ID Verification or a Qualified Electronic Signature with ID Verification for EU Qualified, across the EU and the UK.

  • Screenshot showing admin setting

    Flexible Admin Controls

    Choose from pre-set configurations or customize your own. Select the type of ID methods and country of issuance you will accept, how you want to retain ID data and name-matching precision.

  • Screenshot showing authentication details including the workflow, timestamp and result.

    Proof of Verification

    Write verification status and ID data into your system of record using APIs. Authentication details appear in every eSignature Certificate of Completion.

  • Screenshot showing SMS or call-based authentication with DocuSign Identify.

    SMS Authentication

    Enable easy two-factor authentication with a one-time code available to users in 180+ countries. Use it as a stand-alone solution or add to your identity verification process.

Woman in business attire looking at phone with M&T Bank logo on top.

ID Verification helps with compliance on KYC and makes M&T Bank’s life easier.

Sandra Bell
VP, Enterprise Transformation Office, M&T Bank
Read the Customer Story

Leading companies use DocuSign Identify to…

  • Engaged MD logo

    Improve the patient experience

    EngagedMD saved 1-2 hours per patient by enabling patients to sign consent forms at home.

    Read the Customer Story
  • Washington State Employees Credit Union logo

    Deliver seamless banking experiences

    Washington State Employees Credit Union embraced digital processes to improve the member experience.

    Read the Customer Story

DocuSign Identify use cases

• Account opening and onboarding

• Lending, leasing and financing

• Insurance applications

• Good practice guidelines agreements

• Auto test drive and sales agreements

• Patient consent management

• Employee onboarding

• Cross-border transactions

• Agreements required to be in writing under Scot’s Law (UK)

Woman in business meeting

Resources

Learn more about DocuSign Identify

  • Balancing security and customer experience in Identity Verification

    Learn more about how leading organizations balance security and customer experience in identity verification

    Learn More

  • New: ID Verification for EU Qualified

    Learn how to enhance your security with QES in minutes with our new ID Verification for EU Qualified offering.

    Learn More

  • DocuSign Identify datasheet

    Find out more about DocuSign Identify solutions and benefits in this datasheet.

    Learn More

Protect your high-value agreements with DocuSign Identify

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