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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

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DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

June 13, 2022

Update: DocuSign CLM June 22.5 Product Release, PROD June 24, 2022

The DocuSign CLM and CLM.CM June 22.5 Product Release will be deployed to the EU11, EU21 Production environments on Friday, June 24, 2022 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

May 27, 2022

Update: Upcoming Scheduled Maintenance for DocuSign CLM EU21 Prod Environments, June 10, 2022

[June 6, 2022, 13:50 PDT] This scheduled maintenance will be delayed. Updated information on timing will be posted in a new Trust Center Alert here. The DocuSign CLM Technology Team will be conducting scheduled maintenance on the following dates and times for the following environments: June 10, 2022 9:00pm CEST - June 11, 2022 12:00am CEST: CLM EU21 Production   During this time customers on the affected instances may experience moments of brief inaccessibility to their account.

May 27, 2022

Update: DocuSign CLM June 22.5 Product Release UAT, June 9, 2022

The DocuSign CLM and CLM.CM June 22.5 Product Release will be deployed to the UAT environment on Thursday, June 9, 2022 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time. Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment.