Alerts and updates
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10/05/2020
The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the UAT environment on Tuesday, October 13, 2020, between 8:00 PM and 11:00 PM, US Central Time.
We don't anticipate any impact to availability or access during this Product Release.
Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and bug fixes that will be posted prior to UAT deployment.
Please contact Technical Support if you have any questions.
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09/30/2020
DocuSign Analyzer in CLM is now available for DocuSign CLM and CLM.CM customers.
Release Notes can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions. -
09/25/2020
The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, October 2 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.
During this time customers on the EU11 instance may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time.
Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.
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09/18/2020
The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Saturday, September 26 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.
During this time, customers on the EU21 instance may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time.
Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.
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09/14/2020The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, September 25, 2020 between 9:00 PM and Midnight, US Central Time.
We don't anticipate any impact to platform availability during this time.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions. -
08/24/2020
The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the UAT environment on Thursday, September 3, 2020 between 8:00 PM and 11:00 PM, US Central Time.
We don't anticipate any impact to availability or access during this Product Release.
Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and bug fixes that will be posted prior to UAT deployment.
Please contact Technical Support if you have any questions.
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07/27/2020On July 14th, 2020, Microsoft released a fix for a Critical Remote Code Execution (RCE) vulnerability (CVE-2020-1350) affecting Windows DNS Servers. In keeping with our security best practices, we would like to assure customers that all impacted roles were immediately patched.
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07/27/2020The DocuSign CLM and CLM.CM August 20.6 Product Release will be deployed to the PROD environment (NA11, NA21, EU11, EU21) on Friday, August 7, 2020 between 21:00 and Midnight, US Central Time.
We don't anticipate any impact to platform availability during this product release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions. -
07/13/2020The DocuSign CLM and CLM.CM August 20.6 Product Release will be deployed to the UAT environment on Thursday, July 23, 2020 between 8:00 PM and 11:00 PM, US Central Time.
During this period, access to the UAT environment will be impacted. We apologize for any inconvenience.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions. -
07/11/2020
On 07/09/2020, we published an alert regarding the renewal of three previously issued certificates ahead of schedule due to a change initiated by DigiCert in their ICA infrastructure, revoking the Intermediate Certificate.
We have updated the PROD enforce dates for these three re-provisioned certificates, which are listed below and available on the DocuSign Public Trust site at https://www.docusign.com/trust/compliance/public-certificates:
- The Security Appliance certificate
- The Signed By service certificate
- The DigiCert Intermediate CA certificate
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07/09/2020
Due to a change initiated by DigiCert in their ICA infrastructure, we're renewing three previously issued certificates ahead of schedule. DigiCert will expire the following current certificates on July 30, 2020.
- The Security Appliance certificate
- The Signed By service certificate
- The DigiCert Intermediate CA certificate.
These three certificates are available with their new offer and enforce dates on the DocuSign Public Trust site at: https://www.docusign.com/trust/compliance/public-certificates.
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06/16/2020
The DocuSign CLM and CLM.CM June 20.5 Product Release will be deployed to the PROD environments (NA11, NA21, EU11, EU21) on Friday June 26, 2020 between 21:00 and Midnight, US Central Time.
We don't anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.