Alerts and updates
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02/07/2020
The DocuSign CLM and CLM.CM February 20.2 Product Release will be deployed to the UAT environment on Tuesday, February, 11 2020, between 8:00 PM and 11:00 PM, US Central Time.
UAT will be unavailable during this time. We apologize for any inconvenience.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.
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01/30/2020
Please add DocuSign’s new IP range to your whitelist (209.112.104.1 through 209.112.104.254) to avoid service disruptions. DocuSign will be scaling it’s service to start using this new range starting 2/15/2020. The current ranges still remain valid. DocuSign IP ranges are advertised here: https://www.docusign.com/trust/security/esignature
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01/29/2020Please see the DocuSign public trust page at https://www.docusign.com/trust/compliance/public-certificates for the NA3 Site Certificate availability and enforcement schedule beginning in March 2020.
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01/22/2020On January 14th, 2020, Microsoft released a fix for a spoofing vulnerability (CVE-2020-0601) affecting Elliptic Curve Cryptography (ECC) certificate validation within Windows 10, Server 2016, and Server 2019. In keeping with our security best practices, we would like to assure customers that all impacted DocuSign systems were immediately patched.
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01/17/2020
The DocuSign CLM and CLM.CM January 20.1 Product Release will be deployed to the Production environments on Friday, January 24, 2020 between 9:00 PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.
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01/14/2020
Please see the DocuSign public trust page at https://www.docusign.com/trust/compliance/public-certificates for the new demo account server certificate and account server certificate availability and enforcement schedule beginning in February 2020.
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01/03/2020
The DocuSign CLM and CLM.CM January 20.1 UAT Product Release will be deployed to the UAT environment on Thursday, January 09, 2020 between 8:00 PM and 11:00 PM, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.
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12/19/2019
Please see the DocuSign public trust page at https://www.docusign.com/trust/compliance/public-certificates for the CA Site Certificate availability and enforcement schedule in February 2020.
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12/04/2019
As part of the validation of our business continuity plan, we plan to perform a switch test between PA2 (main site) and PA3 (backup site) in production. This test will be done in two steps:
- On Tuesday, December 10, 2019, at 10pm (CET), the flow in production will be redirected to the PA3 backup site. An interruption of service of less than 15 minutes is expected during this operation.
- On Thursday, December 12, 2019, at 10pm (CET), the flow in production will be redirected to the PA2 main site. An interruption of service of less than 15 minutes is expected during this operation.
This will impact the following features in your DocuSign account:
- IDnow EU Qualified Signature
- DocuSign EU Advanced Signature
- DocuSign EU Advanced with DocuSign ID check
- DocuSign EU Qualified with in-person ID check
- DocuSign EU Advanced Electronic Seal
- DocuSign Protect and Sign
No action is expected from you before or during these operations. Please contact DocuSign Support at https://support.docusign.com/ if you have any questions.
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12/04/2019
DocuSign has observed a new phishing campaign that began around 8:20AM on the morning of December 4 (Pacific Time). The email purports to come from " DocuSign Electronic Signature Service” or similar using the email address "docusign@livefantastic.net” The emails have the subject line similar to:
"You received notification from DocuSign Service "
These emails contain a link to a malicious script. These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to spam@docusign.com and then delete the email immediately.
For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB)
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11/26/2019
The new DocuSign Connect X.509 certificate for NA1, NA2, and NA3 offered on October 16, 2019, will be enforced as the sole Connect certificate on January, 22, 2020.
Please see the DocuSign public trust page at https://www.docusign.com/trust/compliance/public-certificates for a full schedule for new and current Connect certificates offer and enforce dates.
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11/25/2019
DocuSign CLM's (FKA SpringCM) December 2019 Product Release will be deployed to the Production (NA11 | NA21 | EU11 | EU21) environment on Friday, Dec 6th 2019 between 9PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
If you have any questions, please contact your customer success manager or reach out to DocuSign CLM Support.