Alerts and updates

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 PM PST to 10:00 PM PST (Sunday, October 18, 2026, 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, September 12th, 2026 from 8:00 PM to 10:00 PM PST (Sunday, September 13th, 2026 from 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

New Docusign Status Center: Subscribe by September 1 to Receive Updates

Docusign is transitioning to a new status center experience: health.docusign.com/status. Explore the upgraded site, featuring a fresh user interface and updated notifications. To continue getting notifications, you’ll need to subscribe to the new site. 

Here’s what you need to know:

• status.docusign.com will now redirect you to health.docusign.com/status

• All notifications from status.docusign.com will stop on September 1, 2026

• To set up notifications on the new site, resubscribe at health.docusign.com/status or check out step-by-step instructions.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, 2026, from 9:00 AM to 11:00 AM PST (4:00 PM to 6:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Japan production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

As part of Docusign's commitment to maintaining the highest security standards, we are entering the final phase of our TLS 1.2 weak cipher deprecation. Following the initial removal of weak ciphers in February 2023, Docusign will discontinue support for the remaining two weak AES CBC ciphers on June 25th.

Impacted Ciphers

Effective June 25th, the following cipher suites will no longer be supported by Docusign APIs and endpoints:

• TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (0xc028)

  • OpenSSL name - ECDHE-RSA-AES256-SHA384

• TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA (0xc014)

  • OpenSSL name - ECDHE-RSA-AES256-SHA

Action Required

Customers must ensure their integrations, client applications, and third-party connectors are updated to support modern, secure cipher suites before June 25th.

1. Review Custom Integrations: If you maintain a custom-built integration, ensure your server or client configuration is not hardcoded to exclusively use the impacted ciphers.

2. Check Third-Party Vendors: If you use a third-party connector to connect to Docusign, please verify with your vendor that their solution supports modern TLS 1.2 or TLS 1.3 ciphers.

Please contact Docusign Support if you have any questions or concerns

Docusign will be conducting scheduled maintenance for Insight between June 23, 2026 to June 25, 2026. This maintenance will result in regional service disruptions during the following windows:

Insight US West and Northeast and Insight Europe (West, North, and Central) Production: Customers’ service will be unavailable on June 23, 2026 between 1 AM UTC to 7 AM UTC.

Insight US East Production: Customers’ service will be unavailable on June 24, 2026 between 3 AM UTC to 9 AM UTC.

Insight US Central Production: Customers’ service will be unavailable on June 25, 2026 between 3 AM UTC to 9 AM UTC.

We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary PROD Database from Sunday, June 15, 2026, at 1:30 AM CST to Monday, June 15, 2025, at 4:30 AM CST.

During this maintenance window, the Docusign Notary PROD instance will be intermittently unavailable. We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM NA21 customers on June 13th, 2026 between 02:00 AM UTC to 05:00 AM UTC.

During this time, CLM NA21 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM UAT NA11 on June 13th, 2026 from 12:00 AM UTC to 02:00 AM UTC.

During this time, CLM UAT NA11 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11 customers on Saturday, June 6, 2026, from 08:00 PM UTC to 11:00 PM UTC.

During this time, CLM EU11 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.