Alerts and updates
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05/04/2021Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the "New Account Server Certificate Availability and Force Schedule" section for further details on the new certificates' requirements, availability and enforcement dates.
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04/30/2021
The DocuSign CLM and CLM.CM May 21.4 Product Release will be deployed to the EU11, EU21 Production environments on Friday, May 14, 2021, between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.
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04/30/2021
DocuSign has observed a phishing campaign that is sending fake envelopes from multiple “@docusign.com.br” addresses. These emails are not sent from DocuSign. Do not click on the link in these emails, instead, please forward them to spam@docusign.com and then delete the email immediately.
Please note that all valid and legitimate DocuSign envelopes will always come from “@docusign.net.”
For more information on how to spot phishing, please see our Combating Phishing white paper.
A DocuSign identificou uma campanha de phishing que está enviando e-mails falsos de vários endereços “@docusign.com.br”. Esses e-mails não são enviados pela DocuSign! Não clique no link desses e-mails, em vez disso encaminhe-os para spam@docusign.com e o exclua imediatamente.
Observe que todos os envelopes válidos e legítimos da DocuSign sempre serão enviados a partir do “@docusign.net”.
Para obter mais informações sobre como detectar phishing, consulte nosso white paper Combatendo o Phishing (em inglês).
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04/29/2021Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the “Account Server Certificates” section for further details on the new certificate availability and application dates.
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04/28/2021Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates” section for further details on the new certificate availability and application dates.
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04/26/2021Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new certificate NA “Offer” and “Force” schedule dates.
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04/21/2021
Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new certificate availability schedule and the EU offer and force schedule dates.
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04/19/2021
The DocuSign CLM and CLM.CM May 21.4 Product Release will be deployed to the UAT environment on Thursday, April 29, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.
Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment.
Please contact Technical Support if you have any questions -
04/16/2021
The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Friday, April 23rd from 22:00 - 02:00 CT April 24 (03:00 - 07:00 GMT, April 24).
During this time customers on the NA21 instance may experience moments of brief inaccessibility to their account.
We apologize for any inconvenience during this time.
Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule. -
04/14/2021DocuSign was made aware of possible identity theft/loan fraud attempts through the use of legitimate Paycheck Protection Program (PPP) loan processing companies that use DocuSign services for economic stimulus programs in response to the novel Coronavirus pandemic. Potential victims may receive notification from 3rd party identity theft protection services that attempts to verify their identity through DocuSign were made. We encourage anyone who suspects they have been a victim of this type of fraud to visit the U.S. Small Business Administration’s (SBA) Report ID theft and fraud webpage for additional information.
If you suspect you have been a victim of Paycheck Protection Program (PPP) fraud attempts through a 3rd party company using DocuSign services, report it as suspected account misuse and/or abuse using our Incident Reporting instructions. -
04/13/2021Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new certificate availability schedule and the CA offer and force schedule dates.
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04/12/2021The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Friday, April 16th from 15:00 - 19:00 CT (21:00 - 01:00 GMT, April 16-17).
During this time customers on the EU21 instance may experience moments of brief inaccessibility to their account.
We apologize for any inconvenience during this time.
Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.