Alerts and updates

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  • The DocuSign CLM/SpringCM Technology Team will be conducting maintenance beginning Wednesday evening, 02/24/21 from 20:00 - Midnight CT.

    During this time the UAT instance will not be accessible as our engineers conduct this critical maintenance. 

    We apologize for the short notice and inconvenience this may cause.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule. 

  • The Docusign CLM and CLM.CM February 21.2 Product Release will be deployed to the EU11, EU21 Production environments on Friday, February 26, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

    We do not anticipate any impact to platform availability during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, February 19th from 15:00 - 19:00 CT (21:00 - 01:00 GMT, Feb 19-20).

    During this time customers on the EU11 instance may experience moments of brief inaccessibility to their account.

    We apologize for any inconvenience during this time.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • Please update DocuSign’s email IP addresses to your allowlist to avoid service disruptions. DocuSign exclusively uses our own networks to send mail, reducing the overall list. DocuSign IP ranges are posted on the Trust Center at https://www.docusign.com/trust/security/esignature.
  • Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new DocuSign SSO Certificate DEMO and PROD offer and force schedule dates.

  • Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new Connect 2021 global certificate offer and the force schedule dates for all global zones.

     

  • The DocuSign CLM and CLM.CM February 21.2 Product Release will be deployed to the UAT environment on Thursday, February 11, 2021, between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and bug fixes that will be posted prior to UAT deployment. 

    Please contact Technical Support if you have any questions.

  • Please see the DocuSign trust page at https://www.docusign.com/trust/compliance/public-certificates for further details on the new certificate availability and the enforcement schedule set for February 17, 2021.

  • The DocuSign CLM/SpringCM Technology Teams will be conducting necessary reporting maintenance beginning Saturday, January 9th starting at 08:00 CT (14:00 UTC) to Sunday, January 10th at 21:00 CT  (Mon, Jan 11 03:00 UTC) to repair an identified issue with DocSync and Reporting in certain NA21 accounts being behind as of 12:30 CT (18:36 UTC) on Thursday, 1/7/21.

    During this time customers on the NA21 instance may experience moments of intermittent slowness while navigating the application. During the maintenance window accounts in NA21 will see outdated report data.

    We apologize for any inconvenience during this time.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.
  • [ROOT CAUSE ANALYSIS: Jan 14, 2021]

    Impact:
    PROD NA11 customers may have experienced workflow step failures.

    Cause:
    After performing routine maintenance, a service that processes workflow events was left disabled. As a result of the unprocessed workflow events, the workflow steps timeout was reached and the step failed.

    Resolution:
    The service processing workflow events was re-enabled.

    Next Steps:
    Investigation into why automated enablement of this service failed. The priority of these alerts will be raised significantly.

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    [UPDATE: Jan 11, 2021 15:10 CT] The DocuSign/SpringCM Technology teams continue to investigate the Root Cause Analysis of this issue.  Regrettably, we're unable to offer a full RCA at this time. We anticipate being able to offer a full RCA within the next 48 hours.

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    [RESOLVED: Jan 7, 2021 20:02 CT] The DocuSign / SpringCM Technology teams have resolved the performance degradation issue on the Production and UAT NA11 instances.  

    The team will begin identifying the cause of the issue and will post a Root Cause Analysis on this trust post within 48 hours.  We apologize for the impact this issue has caused customers on the NA11 Production and UAT instances. 

    Please contact Technical Support if you have any questions or concerns regarding impacted workflows.

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    [UPDATED: January 7, 2021 18:00 CT] The DocuSign/SpringCM Technology teams have isolated the performance degradation issue on the Production and UAT NA11 instances.  They are currently working to resolve the issue.

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED: January 7, 2021 16:45 CT] The DocuSign/SpringCM Technology teams are working to fix a performance degradation issue on the application tier on the NA11 (Production and UAT) instances. During this time, customers may experience latency in certain workflow steps, some resulting in timeouts.

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • The Docusign CLM and CLM.CM January 21.1 Product Release will be deployed to the EU11, EU21 Production environments on Friday, January 15, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

    We do not anticipate any impact to platform availability during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • DocuSign has been monitoring the developments in the cyberattack linked to the SolarWinds Orion platform earlier this month. We can confirm that DocuSign does not use the versions of Orion implicated in the cyberattack. Based on our investigation and the information available to date, we are not aware of any impact to our systems or services as a result. That said, our global infosec team will continue to monitor the developments, scan for additional vulnerabilities, and update our environment to protect against this threat vector as necessary.

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