Alerts and updates

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  • On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment.

    As part of this change we will be migrating the NA11 UAT environment over to DocuSign’s core backbone for internet access on August 20th between 10pm and midnight, CDT. During this period there will be a brief window of inaccessibility to NA11 UAT lasting for about 3-5mins. The change involves updating all customer facing IP addresses for UAT from 69.25.244.0/24 to 209.112.106.0/24.

    Please contact DocuSign CLM Technical Support with any questions.
  • On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment from 69.25.244.0/24 to 209.112.106.0/24.

    On Saturday, September 11th 2021 at 10pm CDT the same change will take place for the NA11 Production environment. 

    Customers on these instances who are currently allowlisting 69.25.244.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (209.112.106.0/24) or they may encounter issues accessing their environments on the respective dates.

    Please contact DocuSign CLM Technical Support with any questions.

  • DocuSign’s Binding Corporate Rules (BCRs) website has been updated to reflect the latest version of our BCRs as approved by the Irish Data Protection Commission. These updates have been made pursuant to DocuSign’s continued commitment to privacy. 

    The updated BCRs are now available on our Trust Site:

    Controller Policy

    Processor Policy

  • The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the EU11, EU21 Production environments on Friday, August 6, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the UAT environment on Thursday, July 22, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Saturday, July 10th at 22:00 - 24:00 CDT (03:00 - 05:00 GMT, July 11).

    During this time customers on the NA11 instance may experience moments of brief inaccessibility to their account.

    We apologize for any inconvenience during this time.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.
  • [RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021.

    We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

    [UPDATED June 22, 2021 09:50 CDT] The DocuSign CLM Technology team has isolated the performance degradation issue on the UAT/Demo instances.  While performance has increased substantially from when this incident first occurred, some customers may still experience some latency when accessing the UAT/Demo environment.

    We apologize for the inconvenience.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED June 22, 2021 08:55 CDT] The DocuSign CLM Technology team is working to isolate a performance degradation issue on the UAT instance.

    During this time customers may experience inability to access the UAT environment. We apologize for the inconvenience.

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • [RESOLVED] June 22, 2021 12:11 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  

    We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

    [POSTED June 22, 2021 12:05 CDT] The DocuSign CLM Technology team is working to isolate a second performance degradation issue on the UAT instance.  This is a separate incident from the reported issue from earlier today.

    During this time customers may experience inability to access the UAT environment. We apologize for the inconvenience.

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • [ROOT CAUSE ANALYSIS]

    Description  Intermittent Failures Accessing CLM NA11 Services
    Timeframe 18:24 UTC June 15, 2021 to 14:57 UTC June 17, 2021
    Impact Customers in CLM NA11 experienced intermittent failures accessing the system.
    Cause Upstream ISP provider experienced multiple DDoS events, impacting network operation.
    Resolution ISP provider implemented additional defenses to mitigate current and future DDoS events. ISP will continue to monitor for future DDoS events and mitigate them.
    Next Steps CLM will re-evaluate their upstream provider’s services. Additionally, CLM will implement new services and systems that will improve reliability, stability, and security.


    [RESOLVED June 23, 2021, 09:45 CDT] The DocuSign CLM Technology team has declared this incident resolved.  The last detected latency related to this incident occurred on 6/17/2021.  The DocuSign Technology team will provide an official Root Cause Analysis of this incident within 48 hours.  Thank you for your patience and we apologize for the inconvenience.

    [UPDATED June 22, 2021, 09:45 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    [UPDATED June 21, 2021, 10:00 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    [UPDATED June 18, 2021, 17:20 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the weekend until resolution is declared.

    [UPDATED June 18, 2021, 08:10 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    [UPDATED June 17, 2021, 08:30 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 16, 2021, 16:30 CDT ] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the evening until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 16, 2021 13:20 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 16, 2021 06:40 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the morning until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 15, 2021 20:15 CDT] The DocuSign CLM Technology team has seen an improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the night until resolution is declared.

    Please check the status of trust.springcm.com for updates regarding this issue.

    [UPDATED June 15, 2021 19:29 CT] The DocuSign CLM Technology team has isolated the performance issue and is working with our 3rd party vendor on which the incident it occurring.  During this time customers with accounts on our NA11 Production and UAT instances may experience intermittent latency issues as well as the potential for encountering page errors while navigating the site.  

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED June 15, 2021 15:18 CT] The DocuSign CLM Technology team is working to isolate a performance degradation issue, on the application tier of the NA11 instance.

    During this time, customers may experience intermittent latency and page errors when navigating through the site. 

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the EU11, EU21 Production environments on Friday, June 25, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the UAT environment on Thursday, June 10, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment. 

    Please contact Technical Support if you have any questions.

  • The new NA1 (www.docusign.net) and NA2 (na2.docusign.net) Site SSL Certificates are now available for download.

    Please see the DocuSign Trust Center page at https://www.docusign.com/trust/compliance/public-certificates under the “Site Certificates/New Certificates” section for further details and download links.

    To view the technical details of each certificate including but not limited to: Issue date, Expiry date, CN, Issuer, Thumbprint, Signature Algorithm, chaining and other technical metadata, please download and view the respective files.

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