We would like to thank all of our customers for their patience during this week’s periodic site performance issues.
To support our continued growth we upgraded our systems at the start of this month in an effort to ensure our current, new and future customers have the best possible experience on the DocuSign Global Network. Shortly after the upgrade, however, we witnessed some intermittent slowness in processing speed. Some of our users experienced delays while using our service.
We discovered that this slowness resulted from memory contention on the web front-end servers during peak periods with the problem isolated to changes made during the upgrade. Tuesday night the DocuSign team made adjustments to our servers that successfully cleared the contention allowing the DocuSign Global Network to resume normal processing and operations. As an additional precaution, the team also significantly increased the web servers’ memory resources to prevent similar issues from occurring in the future.
We very much appreciate the feedback received from customers and sincerely apologize for any inconvenience that was caused. We are very happy to report that all our systems are now operating at peak efficiency.
The DocuSign Team