How Industry Leaders are Using Contract AI

Leading teams across various functions and industries are leveraging Docusign’s Contract AI to drive results. Here are a few ways that Docusign Intelligent Agreement Management is helping them succeed.

Legal accelerates negotiations by comparing agreements against playbooks

Legal teams are often overwhelmed by inboxes full of requests. Docusign IAM streamlines contract intake and centralizes negotiation and collaboration in one unified workspace. 

Docusign Iris, the agreement AI engine that powers IAM, helps accelerate reviews by enabling legal teams to compare agreements against their playbooks with a single click. This AI-assisted workflow reduces manual review time, increases accuracy, and minimizes common bottlenecks, helping legal teams operate more efficiently and at greater scale.

Procurement improves cost efficiency  with central contract repositories

Docusign IAM makes it easier to extract and track key supplier contract data, including renewal dates, payment terms, and SLAs.  

Instead of manually searching through contracts for key terms, Docusign Iris automatically identifies and highlights critical obligations—such as renewal, payment, and termination dates—so teams don’t miss important deadlines. Rules-based notifications,  reporting, and task assignment help procurement stay ahead of key milestones and ensure accountability.

Sales reduces manual data entry and accelerates reviews 

Docusign IAM for Sales helps sellers leverage AI to surface prior contract details and generate the right agreement directly within their CRM, minimizing manual data entry and reducing errors. Instead of searching through past documents or recreating terms from scratch, sellers can move deals forward with faster reviews and signatures. The platform also supports configurable workflows that automate routing and streamline approvals a

cross stakeholders, keeping sales activity centralized and reducing friction. 

Recent research from Deloitte and Docusign found that sales leaders with more mature agreement lifecycle capabilities reported an average of 29% fewer contracting-related deal delays caused by approval bottlenecks, prolonged reviews, and similar obstacles.

Financial services streamline operations to make smarter decisions

The Docusign IAM platform helps banks, credit unions, and other financial institutions transform agreement workflows—such as account openings, policy signings, and client onboarding—into efficient, compliant digital experiences. By centralizing agreements and applying purpose-built AI,  institutions can extract key data, reduce manual work, and gain insights that support faster, more informed decision-making. IAM also supports stronger risk-management practices by providing clearer visibility into obligations, approvals, and customer documentation.

With automated workflows and intelligent data handling, teams can unlock new operational efficiencies and deliver more consistent, trusted customer journeys.

Healthcare digitizes patient intake workflows to improve staff efficiency

Healthcare processes often involve multiple manual steps, from collecting. insurance information and demographics to capture medical history and supporting documentation. Even more paperwork may be required

for those seeking financial assistance. Staff members must make sure all data is correct and complete. 

By streamlining and digitizing patient intake workflows, healthcare organizations can improve the patient experience, increase staff efficiency, and better manage administrative costs–helping them navigate ongoing operational and economic pressure.s Docusign’s AI-powered search and reporting provide a centralized way to access and analyze patient intake forms and agreement data. This makes it easier for staff to locate key information, reduce manual effort, and maintain more consistent, efficient workflows.

Public sector entities modernize service application processes

Within the public sector, pain points with current application workflows are common. Constituents often abandon applications when requirements are unclear or difficult to locate. For staff, processing submissions across multiple channels—online, in-person, and on paper—creates siloed workflows and fragmented data, making workloads harder to manage. During high-volume periods or crises, teams are further strained by the need to manually follow up on incomplete or inaccurate submissions. And for constituents, recertifying eligibility for services can feel like starting the process from scratch each time.

Docusign helps streamline and digitize these processes, making them faster and easier for both staff and constituents. The platform’s intuitive, mobile-friendly forms improve the constituent experience, while automated workflows and centralized document handling help agencies reduce administrative effort and maintain greater data accuracy and consistency. This allows public-sector staff to focus more time on higher-impact work and better serve their communities.

Explore the full library of Docusign Customer Stories to see how organizations in your specific industry are putting contract AI to work.