Experian Unlocks the Business Value Hidden Inside Contracts with AI-Powered Agreement Management
AI can surface what’s buried in a contract in seconds. Doing that without compromising data protection takes a lot more: A platform built for security and governance from the ground up. It’s why Experian won the 2026 Docusign AI Innovation Champion Award for its use of Docusign Intelligent Agreement Management (IAM).
From static documents to strategic assets
Experian helps millions of consumers, small businesses, and enterprises in more than 30 countries manage credit, prevent fraud, and build stronger business relationships.
Some customers have worked with Experian for decades. Their contracts hold a wealth of information: renewal dates, notice periods, legacy terms, and years of business growth. AI could help surface that information, but only a secure, connected platform could turn those insights into action without adding risk.
“We realized we had to go further to simplify our way of working, improve efficiency, and unlock more value from our agreement data, while continuing to meet the highest standards of data protection and governance.”
Gary SonnenthalVice President and Global Quote to Contract Product Owner, Experian
Gary Sonnenthal, Marina Yaneva, and Ekaterina Koshedzhiyska from Experian spoke about their vision for the future of AI at Momentum London and use of Docusign.
“Docusign IAM brings everything together in one platform. We can instantly see what was agreed and make decisions faster,” says Sonnenthal.
From 11 minutes a contract to insights in seconds
Reviewing a single 20-year-old contract by hand took about 11 minutes. Today, Experian surfaces those insights almost instantly using AI in Docusign IAM, without compromising data protection standards. Teams can now:
Search hundreds of thousands of agreements in seconds
Surface renewal dates and notice periods to proactively support customers
Identify legacy terms and risk across the full contract portfolio
Respond to customer questions quickly, with clearer answers
“We’re finally putting our contracts to work. All of these insights that used to be buried, now can be found in minutes. It’s letting us make more informed decisions, improve customer experiences, and operate more efficiently.”
Marina YanevaSenior CLM Management Analyst, Experian
Built for real people, real work
Sophisticated AI only creates value if people actually use it.
“You can make anything look easy in a demo,” says Ekaterina (Kate) Koshedzhiyska, Product Owner of Global CLM at Experian. “The question is what happens when real people, with real work to do, actually sit down and use it.”
Kate gave employees access to Docusign Agreement Manager and let them explore. They asked questions and worked with agreements naturally, all within Experian’s existing data governance guardrails.
Connecting Docusign IAM to the sales quoting system made things even easier:
Contracts generated in a few clicks
Contract cycle time from 10 days to 15 hours
Customers get contracts faster. Sales spends less time on paperwork. Everyone’s happier.
The real advantage: AI plus a trusted platform
As enterprise AI matures, the greatest value won’t come from AI alone. It’ll come from pairing it with trusted platforms built on strong data protection, governance, and compliance.
“Our ambition is a seamless experience for all teams and a unified environment for the tools we depend on. That’s how you create lasting change.”
Marina YanevaSenior CLM Management Analyst, Experian
By responsibly applying AI within Docusign IAM, Experian is turning static documents into strategic assets, so its teams can make better decisions, deliver greater value for customers, and work more efficiently every day.
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