Alerts and updates

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  • Additional information regarding DocuSign's response to the Coronavirus situation (Update March 13, 2020):

    Does DocuSign have a Business Continuity/Disaster Recovery Plan? Yes

    Does DocuSign have a pandemic plan? Yes

    Has DocuSign had any office closures? Yes, DocuSign has officially closed its offices globally until the end of March and all non-essential staff will be working remotely. During this time, we remain committed to serving the needs of our customers and partners.

    Have you reached out to critical suppliers in regard to their pandemic plan? Yes, this is in progress

    By Joan Burke, Chief People Officer and Emily Heath, Chief Trust & Security Officer, DocuSign

    Update: March 11, 2020

    Amid the evolving situation with COVID-19 around the world, the health and safety of our employees remains our first priority.

    Our team has continued to monitor developments on a daily basis. Given an increase in the precautions being taken by governments and the private sector around the world, we will be closing all offices globally until the end of March.

    Effective Friday March 13 local time, all of our employees (aside from those designated as essential staff) will be required to work remotely. 

    While there are no confirmed cases of COVID-19 in our employee base at this time, we believe that by taking this step as a company we are doing our part to help reduce the spread of the virus.

    As we have said below, we remain committed to serving the needs of our customers and partners. Our team will also continue to stay across developments, and we will share further updates here.

    The safety and wellbeing of our employees, their families and the community continues to be of paramount importance to DocuSign.

    3/7/2020

    We have continued to monitor the developments around the Covid-19 (Coronavirus) situation around the world. And given the increased number of confirmed cases in the greater Seattle area, we are closing our office in Seattle until the end of March and requiring local employees to work remotely (we’ve already closed Tokyo). All other global employees continue to have the option to work remotely. 

    As we said below, our infrastructure can support this approach, and we remain committed to serving the needs of our customers and partners. We are also taking most events and meetings virtual, pausing participation in large third-party events, and have already cancelled all non-essential domestic and international travel.  

    Our team continues to meet daily to stay across developments in the situation, and we will continue to share updates here.

     

    By Joan Burke, Chief People Officer and Emily Heath, Chief Trust & Security Officer, DocuSign - 3/3/2020

    Over the past several days, a cross-functional team at DocuSign has been working with internal and external stakeholders to actively monitor developments around the global spread of COVID-19 (Coronavirus).

    Late last week–based on the continuing uncertainties around the situation, and rising concerns about travel and large event gatherings–we chose to transform our March 4th customer and partner event, DocuSign Momentum, into a two-hour livestream

    Since then, we have expanded the team that is focused on this issue, we have learned more, and we are now implementing additional measures to protect the health and safety of our employees, their families and their communities. We have cancelled all international travel, limited events to small, locally-based audiences, and asked employees to remain home if they display any flu-symptoms (or those of any other illness).

    In addition, today we gave all our employees the option to work remotely for at least the next two weeks. Our offices will remain open, so employees can work from there as normal if they choose (this does not apply to Japan, where the office is closed according to government guidance). Our technology infrastructure can support this approach. And we remain completely committed to serving the needs of our customers and partners worldwide.

    From here, our cross-functional team will continue to monitor the situation around the clock, and we will evolve our approach as new information becomes available. We will also continue to share regular updates here.

  • The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the UAT environment on Thursday, March 19, 2020 between 8:00 PM and 11:00 PM, US Central Time.

    We do not anticipate any impact to availability or access during this Product Release.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM Technology Team will be conducting network maintenance in the NA21 Production environment on 2/21 - 2/22, immediately following the 20.2 Product Release. There will be intermittent platform interruptions between the following times:

    Start time: 2020-02-22 00:01 CST

    End time: 2020-02-22 06:00 CST

    During this time customers may experience difficulties accessing their accounts. We apologize for any inconvenience.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM February 20.2 Product Release will be deployed to the Production environment on Friday, February, 21 2020 between 9:00 PM and 12:00 AM, US Central Time.

    Production environments will be unavailable during this time. We apologize for any inconvenience.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM February 20.2 Product Release will be deployed to the UAT environment on Tuesday, February, 11 2020, between 8:00 PM and 11:00 PM, US Central Time.

    UAT will be unavailable during this time. We apologize for any inconvenience.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM and CLM.CM February 20.2 Product Release will be deployed to the UAT environment on Tuesday, February, 11 2020, between 8:00 PM and 11:00 PM, US Central Time.

    UAT will be unavailable during this time. We apologize for any inconvenience.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • Please add DocuSign’s new IP range to your whitelist (209.112.104.1 through 209.112.104.254) to avoid service disruptions. DocuSign will be scaling it’s service to start using this new range starting 2/15/2020. The current ranges still remain valid. DocuSign IP ranges are advertised here: https://www.docusign.com/trust/security/esignature

  • Please see the DocuSign public trust page at https://www.docusign.com/trust/compliance/public-certificates  for the NA3 Site Certificate availability and enforcement schedule beginning in March 2020.
  • On January 14th, 2020, Microsoft released a fix for a spoofing vulnerability (CVE-2020-0601) affecting Elliptic Curve Cryptography (ECC) certificate validation within Windows 10, Server 2016, and Server 2019. In keeping with our security best practices, we would like to assure customers that all impacted DocuSign systems were immediately patched.
  • The DocuSign CLM and CLM.CM January 20.1 Product Release will be deployed to the Production environments on Friday, January 24, 2020 between 9:00 PM and Midnight, US Central Time.

    We do not anticipate any impact to availability or access during this Product Release.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • Please see the DocuSign public trust page at https://www.docusign.com/trust/compliance/public-certificates for the new demo account server certificate and account server certificate availability and enforcement schedule beginning in February 2020.

  • The DocuSign CLM and CLM.CM January 20.1 UAT Product Release will be deployed to the UAT environment on Thursday, January 09, 2020 between 8:00 PM and 11:00 PM, US Central Time.

    We do not anticipate any impact to availability or access during this Product Release.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

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