Alerts and updates

Subscribe using the DocuSign Trust Center Alerts RSS feed URL: https://www.docusign.com/trust/alerts/feed.
Add an RSS reader extension to your browser (Chrome, Firefox), or enable via Outlook on a PC.

  • DocuSign has observed a new phishing campaign with malicious attachments pushing spoofed DocuSign documents that is exploiting the U.S. election. This malspam phishing technique is not spoofing DocuSign envelope emails.

    The emails are coming from a variety of email addresses with no consistency in subject line.

    The emails have been observed to come as thread replies, and contain a zip attachment named ElectionInterference_[8 to 9 digits].zip. The email wants recipients to open the document and read about "election interference". Once the zip file is extracted, there is an Excel spreadsheet that spoofs that it is a secure DocuSign file, stating, "This document is encrypted by DocuSign Protect Service." Users are instructed to allow macros to decrypt the document which downloads a malicious payload and further links to compromised sites. The URL for the payload is encoded in a cell of a Cryillic-named sheet “Лист3”.

    These emails are not sent from DocuSign. Do not download the attachments in these emails, instead please forward them to spam@docusign.com and then delete the email immediately.

    For more information on how to spot phishing, please see our Combating Phishing white paper.

  • The DocuSign CLM and CLM.CM December 20.9 Product Release will be deployed to the UAT environment on Thursday, November 19, 2020 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and bug fixes that will be posted prior to UAT deployment. 

    Please contact Technical Support if you have any questions.

  • DocuSign has observed a new phishing campaign that appears to be financially motivated, and may also hope to install malware.

    The emails have been addressed to "Dear Recipient," and purport to come from "DocuSign Signature and Invoice" using a variety of email addresses with domains appearing to be registered for lawsuits such as  @cellucorc4lawsuit[.]com, @accuraaccelertionproblem[.]com, @goodwilllawsuit[.]com and @officedepot-lawsuit[.]com.

    The emails have been observed to have subject lines:"You received notification from DocuSign" or "You got invoice from DocuSign." These emails contain links to Google docs, which contain further links to compromised sites.

    These emails are not sent from DocuSign. Do not click on the link in these emails, instead please forward them to spam@docusign.com and then delete the email immediately.

    For more information on how to spot phishing, please see our Combating Phishing white paper.

  • The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Thursday, October 29 at 20:00 - Midnight CDT (1:00 - 05:00 GMT, Oct 30 2020).

    During this time, customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may find reporting and reporting services to be unavailable during the maintenance window.

    We apologize for any inconvenience during this time.

    Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • [RESOLVED, October 14, 2020 10:00AM CST] - The DocuSign/SpringCM Technology team has resolved the bug impacting customer workflows on the UAT instance.  The problem began with the 20.8 Product Release to UAT yesterday evening and was resolved at 09:55AM CST.  

    We will post a root cause analysis (RCA) of this issue in the coming days once the investigation has been completed.

    Again, apologies for the inconvenience.  If you continue to see any issues related to this, please reach out to DocuSign CLM Technical Support.  

    [UPDATE, October 14, 2020 at 09:50AM CST] - The DocuSign/SpringCM Technology team continues to work on isolating and resolving the bug in the UAT instance impacting customer workflows.  We apologize for the inconvenience and anticipate a resolution soon.  

    Please check the status of trust.springcm.com frequently for updates regarding this issue.

    [POSTED, October 12, 2020 at 06:54AM CST] - The DocuSign/SpringCM Technology team is working to isolate and resolve a bug on the application on the UAT instance.

    During this time, customers may experience workflow errors and may notice anomalies when viewing workflows in the designer.

    We apologize for the inconvenience. Please check the status of trust.springcm.com frequently for updates regarding this issue.

  • The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.

    We do not anticipate any impact to platform availability during this time.

    Release Notes for this upcoming release can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • Please see the DocuSign public certificates page at https://www.docusign.com/trust/compliance/public-certificates for the updated NA, EU, AU, and CA Account Server certificates availability and enforcement schedule for November 4, 2020.”

  • The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance on the following dates:

    • Saturday, October 17th from 20:00 - 22:00 CDT / 01:00 - 03:00 (Sun, Oct 18) UTC 
    • Saturday, October 24th from 20:00 - 22:00 CDT / 01:00 - 03:00 (Sun, Oct 25) UTC 

    During this time customers on the US11/US12 instances may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time.

    Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the UAT environment on Tuesday, October 13, 2020, between 8:00 PM and 11:00 PM, US Central Time.

    We don't anticipate any impact to availability or access during this Product Release.

    Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and bug fixes that will be posted prior to UAT deployment. 

    Please contact Technical Support if you have any questions.

  • DocuSign Analyzer in CLM is now available for DocuSign CLM and CLM.CM customers.

    Release Notes can be found on the DocuSign Support Center.

    Please contact Technical Support if you have any questions.

  • The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, October 2 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

    During this time customers on the EU11 instance may experience moments of brief inaccessibility to their account. We apologize for any inconvenience during this time.

    Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.

  • The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Saturday, September 26 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

    During this time, customers on the EU21 instance may experience moments of brief inaccessibility to their account.  We apologize for any inconvenience during this time.

    Please reach out to Technical Support for any questions or concerns and check back here for updates regarding the schedule.

Pages