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Docusign CLM Planned Maintenance - EU - Friday, June 21 2024
06/19/2024

The Docusign CLM Technology Teams will be conducting necessary maintenance on Friday, June 21 2024 from 21:00 UTC to Saturday, June 22 2024 01:00 UTC.

During this maintenance window, the EU11 and EU21 CLM instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to Docusign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

New Public IP Address - Docusign Australia and Canada
06/15/2024

The Docusign Technology Team will be adding new Public IP addresses for Docusign Australia and Canada instances starting 12AM UTC on July 14th, 2024. The complete list of public IP addresses can be found here

Docusign customers using the Australia and Canada instances, who are currently allowlisting Docusign IP addresses are advised that they will need to work with their IT teams to update their IP allowlist settings to allow the new IP addresses or they may encounter issues accessing the environment after the work is complete.

Please contact Docusign Technical Support with any questions.

Planned maintenance for CLMe, CLM standard fields & features - UAT
06/13/2024

Between 10am PST and 12pm PST on June 30, Docusign will pause the start of new workflows in CLM UAT accounts that have enabled Party Management for up to 30 minutes for planned maintenance.

Affected areas include: workflows that write to Party Management or standard fields, and UX for Obligation Management, Party Management and standard fields. Workflows are not expected to fail, but in the event a failure occurs, Docusign can provide information on how to retry.

Please contact Technical Support if you have any questions.

Docusign CLM Public IP Subnet Change - EU21
06/13/2024

The Docusign CLM Technology Team will be changing all customer facing IP addresses for the EU21 instance from 31.186.230.0/24 to 103.158.122.0/23 starting at 8PM UTC on Saturday, July 20 2024.

Customers using the EU21 instance who are currently allowlisting 31.186.230.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (103.158.122.0/23) or they may encounter issues accessing the environment after the maintenance work is complete.

Please contact Docusign CLM Technical Support with any questions.

New Hybrid Phishing Campaign Observed, June 7, 2024
06/07/2024

Docusign has observed new hybrid phishing activity where bad actors use an external email forwarding service to forward single maliciously crafted envelopes to large lists of recipients. The malicious emails appear to originate from Docusign and impersonate well known companies (e.g. Geek Squad, PayPal, Norton), but are actually being sent by a forwarding service. 

Activity matching this campaign can be reported directly to Docusign through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page for more information.

Docusign CLM Planned Maintenance - US PROD - Friday, June 7 2024
06/04/2024

The Docusign CLM Technology Teams will be conducting necessary maintenance on Friday, June 7 2024 from 20:00 PST (03:00 UTC) to Saturday, June 8 2024 00:00 PST (07:00 UTC).

During this maintenance window, the US11, US12 and US13 CLM instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to Docusign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

Docusign CLM Public IP Subnet Change - EU11
05/29/2024

The Docusign CLM Technology Team will be changing all customer facing IP addresses for the EU11 instance from 212.118.234.0/24 to 103.158.122.0/23 starting at 8PM UTC on Saturday, June 22 2024.

Customers using the EU11 instance who are currently allowlisting 212.118.234.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (103.158.122.0/23) or they may encounter issues accessing the environment after the maintenance work is complete.

Please contact Docusign CLM Technical Support with any questions.

Update: Docusign CLM Wildcard and SSO Certificate Renewals - June 2024
05/23/2024

On Sunday, June 9 2024 between 8:00 PM - 10:00 PM CST, Docusign CLM will perform a public wildcard certificate and SSO certificate renewal for the springcm.com domain in the CLM UAT environment.

On Sunday, June 23 2024 between 1:00 PM - 3:00 PM CST, Docusign CLM will perform a public wildcard certificate and SSO certificate renewal for the springcm.com domain in the CLM Production environment.

The current and new Wildcard and SSO certificates can be found on the Docusign Digital Public Certificates site.

New CLM IP addresses have been listed.
05/17/2024

CLM Customers who utilize allowlisting with their firewall need to update their IP addresses to include all listed IP addresses. The full list of IP addresses can be found on our Security site here.