Frequently Asked Questions About Docusign eSignature

We’ve gathered some of the most frequently asked questions about Docusign eSignature into one helpful place. We’ll walk through problem-solving solutions so you feel confident using Docusign’s suite of products. Whether you’re just getting started or looking to fine-tune your experience, these answers are here to help make using Docusign simpler, smoother, and more effective. 

Let’s dive in.

How do I change my signature in Docusign?

When you sign for the first time in Docusign, you can choose the style of signature you like. (Don’t worry, you can change this style at any time.) 

To change your signature: 

1. Navigate to the document you are signing.

2. Select the adopted signature in the document and select Change.

For more information, follow the steps here, or watch the video below.

If you are on a paid plan, you can add a personal touch to the documents you sign with our newest signature styles.

It is a common misconception that an electronic signature needs to look like your handwritten signature. And although many electronic signature technology providers like Docusign allow you to scan and upload your signature into a document, your electronic signature doesn’t have to look like your written signature in order to be legally valid. 

Read more about what makes an electronic signature here.

How do I know my eSignature is safe? 

Electronic signatures can be more secure than handwritten (or “wet”) signatures. An electronic record serves as an audit trail and proof of the transaction. The audit trail includes the history of actions taken with the document, including when it was opened, viewed, and signed.

What if one of the signers disputes their signature or the validity of the transaction? Detailed certificates of completion can include specific details about each signer on the document, including the consumer disclosure, indicating that the signer agreed to use e-signature; the signature image; key event timestamps; the signer’s IP address; and other identifying information. Documents are digitally sealed using Public Key Infrastructure (PKI), an industry-standard technology. This seal indicates that the electronic signature is valid and that the document hasn’t been tampered with or altered since the date of signing.

Discover more about safe electronic signatures.

How do I access the documents I’ve signed?

Accessing your signed Docusign documents is easy to do. In some cases, it will be attached to the corresponding Completed email. The pathway you’ll use to access your documents depends on whether you sent the signature request or received it from someone else. 

Senders

Log in to your Docusign account, select Agreements > Sent, and use the Search bar to locate your document.

Signers with an account

Log in to your Docusign account and select the Agreements tab to see all previous documents.

Signers without an account

Open the Docusign Completed email, and do one of the following:

1. Select Review Document to open the document in your browser.

2. Access the document using the Security Code:

   1. Copy the security code found toward the bottom of the email, under Alternate Signing Method.

   2. Go to www.docusign.com, and select Access Documents.

   3. Paste the Security Code, and select Continue.

For more details, see this article. 

How do I know whether an email that appears to be from Docusign is legitimate or a phishing attempt?

Digital scams and phishing attempts are more prevalent than ever. Cybercriminals are constantly evolving their tactics, often using convincing methods to impersonate trusted platforms like Docusign to trick unsuspecting users. 

We’ve introduced new protections to help you identify phishing attempts. If you receive a suspicious email or link that appears to be from Docusign, you can simply forward the email or use the “Forward as attachment” feature to send the email to verify@docusign.com opens in a new tab. You’ll receive an automatic acknowledgment and, in two hours or less, a follow-up response confirming whether the content is legitimate or contains suspicious material, along with recommended actions. 

Learn more ways to protect yourself from scams and phishing here.

Where do I go if I have questions about my Docusign bill?

Our free trial of eSignature is always free and will cancel automatically after 30 days. You will not be charged if you decide not to sign up for a paid account.

Most major brands like Apple, Netflix, and Paypal do not send invoices via Docusign. If you think you have received a bill from us or from these types of companies, use a separate browser to check your account directly with that company.

Find answers to frequently asked billing questions here.

If you have additional questions, like how to change your password or how to log in to Docusign if you’ve forgotten your credentials, you can find more information at Docusign Support.