Alerts and updates

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 PM PST to 10:00 PM PST (Sunday, October 18, 2026, 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, September 12th, 2026 from 8:00 PM to 10:00 PM PST (Sunday, September 13th, 2026 from 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, 2026, from 9:00 AM to 11:00 AM PST (4:00 PM to 6:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Japan production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM NA21 customers on June 13th, 2026 between 02:00 AM UTC to 05:00 AM UTC.

During this time, CLM NA21 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM UAT NA11 on June 13th, 2026 from 12:00 AM UTC to 02:00 AM UTC.

During this time, CLM UAT NA11 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11 customers on Saturday, June 6, 2026, from 08:00 PM UTC to 11:00 PM UTC.

During this time, CLM EU11 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU21 customers June 5, 2026 between 09:00 PM UTC to June 6, 2026 06:00 AM UTC.

During the maintenance window, the platform will be temporarily unavailable while work is performed. If you experience any disruption during this period, we recommend allowing additional time for maintenance activities to complete before retrying, or waiting until the scheduled maintenance window has concluded.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting scheduled maintenance for Insight between June 1, 2026 to June 7, 2026. This maintenance will result in regional service disruptions during the following windows:

Insight Europe (West, North, and Central) Production: Customers’ service will be unavailable on June 1, 2026 between 2 AM UTC to 7 AM UTC.

Insight US West and Northeast Production: Customers’ service will be unavailable on June 2, 2026 between 4 AM UTC to 9 AM UTC.

Insight US East Production: Customers’ service will be unavailable on June 3 and June 4, 2026 between 4 AM UTC to 9 AM UTC.

Insight US Central Production: Customers’ service will be unavailable on June 8 and June 9, 2026 between 4 AM UTC to 9 AM UTC.

We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary DEMO Database on Monday, June 1, 2026, from 05:30 am UTC to 06:00 am UTC.

During this maintenance window, the Docusign Notary DEMO instance will be intermittently unavailable. We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Update: Docusign will undertake a planned disaster recovery exercise on Saturday, May 30, from 6:00 PM PST to 8:00 PM PST. The scope of this exercise is to perform a regional full-platform failover of eSignature in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.