Alerts and updates

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 PM PST to 10:00 PM PST (Sunday, October 18, 2026, 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, September 12th, 2026 from 8:00 PM to 10:00 PM PST (Sunday, September 13th, 2026 from 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, 2026, from 9:00 AM to 11:00 AM PST (4:00 PM to 6:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Japan production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM NA21 customers on June 13th, 2026 between 02:00 AM UTC to 05:00 AM UTC.

During this time, CLM NA21 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM UAT NA11 on June 13th, 2026 from 12:00 AM UTC to 02:00 AM UTC.

During this time, CLM UAT NA11 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11 customers on Saturday, June 6, 2026, from 08:00 PM UTC to 11:00 PM UTC.

During this time, CLM EU11 customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Update: Docusign will undertake a planned disaster recovery exercise on Saturday, May 30, from 6:00 PM PST to 8:00 PM PST. The scope of this exercise is to perform a regional full-platform failover of eSignature in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Wednesday, May 27, from 6:00 PM PST to 8:00 PM PST (1:00 AM UTC to 3:00 AM UTC May 28) . The scope of this exercise is to perform a regional full-platform failover of eSignature in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, May 9, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting NA1, NA2, NA3 and NA4 Production Navigator, Agreement Template Builder (ATB), Word Template Assistant (WTA), Webforms and Forms (which are part of eSign Prepare (Agreement Prep/Document Templates)) for approximately 5 minutes on May 4, 2026 at 09:00 AM UTC. Please find impact details below.

• For Webforms, users won't be able to save forms.

• For Navigator, Agreement Template Builder (ATB) and Word Template Assistant (WTA), users won't be able to save custom fields and agreement types.

• All other functionality should be unaffected.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule