Lengthy sales cycles, complex insurance quoting procedures, burdensome financing applications and reams of paper documents needing to be signed and mailed could soon be a thing of the past when leasing the car of your dreams – thanks to a DocuSign and Visa technology project we unveiled today.
We’ve been working closely with the distinguished team at Visa Innovation Labs and collaborating on next-generation apps and experiences – many of which reimagine and simplify transactions across everyday scenarios, and across devices in the Internet of Things (IoT).
In particular, we’ve been focused on one proof-of-concept for the past month. It brings DocuSign’s Digital Transaction Management (DTM) platform and eSignature solution together with Visa’s secure payment technology. And it lets consumers literally hop into a car on a showroom floor, configure the lease, insurance and other every day purchases like parking and tolls, DocuSign it, pay via Visa, and drive off.
Think about it, leasing a new sports car – or any car for that matter – should be fun, it should be exciting. The problem is, the paperwork and process involved often diminish that experience.
So we wanted to find a way to reimagine the experience and bring the magic back. To make the moment special again. To ensure someone can literally walk in and drive out in a matter of minutes.
To begin the process, a prospective customer chooses the car they want to lease after test-driving, evaluating their options, and completing any pre-approvals. That car’s identity is then registered on the Bitcoin Blockchain – the secure ledger database used to record transactions over broadly-distributed computer networks.
From the driver’s seat, the customer then chooses the lease options for the car – low, mid or high mileage, for example and DocuSigns the leasing contract right there and then. This is all in turn updated on the Blockchain.
They then choose their insurance options in the familiar way – evaluating by coverage, deductible and other factors. They would again DocuSign the agreements, and the Blockchain would again be updated.
The customer then links their Visa credit card details to pay for the lease and insurance, and automatically cover in-car payments like tolls, maintenance services, music downloads/multimedia content, take-out food, parking and even charges from somewhere like the DMW.
With the lease and insurance contracts DocuSigned and the Visa credit card details integrated, the customer is literally ready to drive off the lot – it takes a mere matter of minutes.
But the benefits don’t stop there. Once a customer has been driving the car for a period of time, the system can start to track activities – distance travelled, average speeds, hard-breaking events, for example – and potentially deliver savings on insurance, or advice about cheaper leasing options, driving routes, etc.
Our whole intention here has been to bring the ‘100% digital, fully connected mobile experience’ to life across the Internet of Things – and to do it in a way that’s quick, simple and completely secure for everyone.
The partnership between DocuSign Labs and Visa Innovation Labs is preceded by a long history between our two companies. Visa is a DocuSign customer, using our DTM platform and eSignature solution internally to streamline operations around the world. They’re also a strategic investor in DocuSign, helping fuel rapid expansion of the DocuSign Global Trust Network to new countries, companies and customers.
Our Chairman and CEO, Keith Krach, is particularly excited about this, saying recently that when a customer and investor wants to partner with us to create new, game-changing innovation, we’re honored.
“Visa is the trusted global leader in the payment industry, and is relied upon by millions of merchants and consumers around the world. DocuSign is the trusted global leader in digital transaction management and eSignature. Together our Labs teams are the perfect partners to help people and businesses fast-forward their journey to becoming 100% digital,” he said.
This particular proof of concept is just one of the several projects our two organizations are collaborating on. Of course, the idea isn’t just limited to car leasing. When you consider the sheer magnitude of IoT, you could apply this concept practically anywhere – like renting or buying your new home and setting up all the services and utilities you might use. We’re really only just getting started. And we invite you along for the ride (pun unavoidable.)
For more on DocuSign, visit www.docusign.com or for Visa, visit www.visa.com.