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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

June 22, 2021

[Resolved] Alert: UAT/Demo CLM Performance Degradation

[RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021. We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

June 22, 2021

[Resolved] Alert: UAT/Demo CLM Performance Degradation (2nd Incident, June 22, 2021)

[RESOLVED] June 22, 2021 12:11 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.   We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.