Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2024
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
On July 18, 2024, Microsoft reported two separate outages: Azure services were impacted by an outage, while a CrowdStrike update impacted some Windows services (see here).
Docusign experienced limited impact resulting from the Azure outage, and was not impacted by the CrowdStrike update. The impact resulting from the Azure outage has been resolved and our systems are operating normally. Please refer to our status site for the most current updates on the operating status of Docusign services.
The availability and security of Docusign’s services are top priorities. We will continue to actively monitor and provide any relevant updates should the situation change.
On June 25th, 2024, Docusign was made aware of the MOVEit Transfer security vulnerability. Details regarding the vulnerability are available here: https://nvd.nist.gov/vuln/detail/CVE-2024-5806.
Based on our investigation to date, we confirm that Docusign nor any services we provide to our customers are impacted by this security vulnerability.
Docusign’s security and that of our customers is a top priority. We will continue to actively monitor and provide any updates should the situation change.
Update: The following maintenance window has been rescheduled to start at 8PM UTC on Friday, August 2 2024.
The Docusign CLM Technology Team will be changing all customer facing IP addresses for the EU21 instance from 31.186.230.0/24 to 103.158.122.0/23 starting at 8PM UTC on Saturday, July 20 2024.
Customers using the EU21 instance who are currently allowlisting 31.186.230.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (103.158.122.0/23) or they may encounter issues accessing the environment after the maintenance work is complete.
Please contact Docusign CLM Technical Support with any questions.