[UPDATED] Update: NA21 Public IP Subnet Change—Brief Inaccessibility to Production, November 12, 2021
[UPDATED: November 15, 2021 09:23 PST] The DocuSign CLM Technology Team has been forced to postpone the scheduled maintenance until a later date due to unforeseen circumstances with the ongoing incident on NA21 and NA11 (see status.docusign.com). The old subnet (22.214.171.124/24) will remain active until a new maintenance window can be scheduled. We apologize for any inconvenience.
Please contact DocuSign CLM Technical Support with any questions.
[POSTED: November 4, 2021 13:19 PST] On Friday, Nov 12th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA21 PRODUCTION environment.
As part of this change we will be migrating the NA21 Production environment over to DocuSign’s core backbone for internet access on November 12th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA21 Production lasting for about 3-5mins.
The change involves updating all customer-facing IP addresses for Production from 126.96.36.199/24 to 188.8.131.52/25.
Customers on these instances who are currently allowlisting 184.108.40.206/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (220.127.116.11/25) or they may encounter issues accessing their environments on the respective dates.
The DocuSign CLM Trust Site (trust.springcm.com) is being retired. Upon retirement, the DocuSign Trust Center will be the sole source for posted trust, security and privacy updates, alerts and system status.