Your privacy and security are of the utmost importance to DocuSign. Many of the recent public concerns raised about the Zoom service center on issues related to the free or personal version of their service. DocuSign utilizes a highly encrypted enterprise version of Zoom for all its internal and external meetings and engagements. All video, audio, and screen sharing sessions are protected with the Advanced Encryption Standard (AES) 256 using a one-time key for that specific session. 

In addition to this encryption, to secure and to prevent unexpected guests from joining our Zoom meetings and webinars, DocuSign has enhanced security across its Zoom implementation as of Wednesday, April 15. These security enhancements include requiring encrypted passwords to join and host meetings as well as to access meeting recordings. Additionally, we have enabled the waiting room feature by default to vet guests.

Passwords are enforced for all Zoom meetings including pre-scheduled, instant, and webinar formats. The encrypted passwords are embedded in the meeting link to enable “one-click” joining, so participants need not type a password when joining DocuSign Zoom sessions via this method.

We have been in touch with and collaborated with Zoom directly on these issues and concerns. We are confident that our DocuSign led Zoom meetings and events will continue to be secure moving forward.