Trust Center
NA2 eSign: Delays for Envelope Purge
03/31/2025
2025-06-24 Update: The issue causing delays in envelope purges for the NA2 environment has been resolved; envelope purges are now processing as expected. Thank you for your patience while we worked to address this issue.
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We are currently experiencing an extraordinarily high volume of envelope purge requests in NA2. As a result, envelope purges may take longer than 14 days. We are actively working to resolve this issue.