Realize a nearly 30% ROI with a unified, AI-powered agreement platform.*

Enterprise FAQs

• What makes Docusign the right enterprise contract platform?

  When agreement processes across teams like sales, legal, procurement, HR, and IT are fragmented across disconnected systems, organizations can face challenges such as manual handoffs, siloed agreement data, and inconsistent governance.
  Docusign Intelligent Agreement Management platform brings the entire contract management lifecycle together in one connected, and intelligent platform. With Docusign IAM, organizations can unify agreement workflows across departments, strengthen governance, help reduce operational friction, and transform contracts into a centralized source of business data and insights that supports automation, AI-powered workflows, and better decision-making.
  That's why 95% of Fortune 500 companies trust Docusign to manage their agreements.
  

• What is the difference between IAM and CLM?

  Docusign CLM is an enterprise application on the IAM platform built for organizations with high volumes of complex contracts and advanced, custom workflows.
  IAM is a cloud-based platform that connects every step of the contract management process across systems—from creation and negotiation to signing and ongoing management—powered by Iris. Together, CLM and IAM give your organization end-to-end visibility, governance, and the ability to unlock real value from your agreements.

• How does Docusign work with our existing enterprise systems?

  Docusign is designed to work alongside your existing technology ecosystem. The Docusign IAM platform connects agreement workflows and data across the systems your business already relies on, including Salesforce, Microsoft 365, SAP, Workday, ServiceNow, Oracle, Google Workspace, Zoom, and more. With over 1,100 integrations, certified connectors, award-winning REST APIs, and the Docusign MCP Server, organizations can connect Docusign into their broader enterprise architecture, allowing business applications and AI agents to securely invoke agreement intelligence and actions programmatically.

• How does Docusign handle large, complex, multi-region enterprise rollouts?

  Enterprise customers gain access to the expertise needed to successfully deploy and scale Docusign. Docusign Professional Services and a global network of system integrators and implementation partners help plan deployments, integrate with existing systems, guide change management, and accelerate implementation across business units and regions. Dedicated Customer Success teams then help enable administrators and end users, drive ongoing adoption, and help organizations realize business value over time. Combined with Docusign University, the Docusign Community, and always-on technical support, these services help organizations confidently scale contract management across teams, regions, and business processes.

• What enterprise IT, admin, and governance controls does Docusign provide?

  Enterprise plans include SAML 2.0 single sign-on with Okta, Microsoft Entra ID, Ping, and other major identity providers; SCIM for automated user provisioning and deprovisioning; tiered admin roles with configurable permissions; centralized template and branding governance; retention policies; and full envelope, user, and audit reporting. Docusign Admin and Org Management give security, IT, and compliance teams a single console to govern thousands of users across business units.

• How does Docusign meet enterprise security and regulatory requirements across regions?

  Because agreements hold your most sensitive information, the platform managing them must be held to the highest standard. Docusign maintains ISO 27001, SOC 1 Type 2, SOC 2 Type 2, PCI DSS, FedRAMP, CSA STAR, and APEC PPP certifications, and supports regulated workflows including HIPAA, GDPR, CCPA, FDA 21 CFR Part 11, EU Annex 11, and Sarbanes-Oxley. Through Docusign France SAS, a qualified Trust Service Provider under eIDAS, Docusign also offers EU Qualified Electronic Signatures (QES), which is the highest signature assurance level in Europe.

• How does Docusign balance enterprise controls with a simple end-user experience?

  Docusign gives teams across an organization, including IT, security, and legal teams all of the controls and integrated workflows they need to create, send, and manage contracts, including SSO, SCIM, audit logs, retention policies, identity verification, role-based permissions and more, without making signers do any of the work. Many signers quickly complete agreements in a few taps on any device, which is why 84% of signers say they're more likely to keep doing business with companies that use Docusign.

• What business impact can enterprises realize with Docusign?

  A 2026 Deloitte study of 1,400+ business leaders across 14 countries found that enterprises using agentic workflows on an end-to-end agreement platform reported nearly 30% higher ROI, along with 36% efficiency gains and 72% accuracy improvements, than those relying on point solutions.

• How does Docusign deliver value for enterprise customers?

  Enterprise contract processes require more than a single workflow. Docusign helps enterprises manage the entire agreement lifecycle from creation and negotiation through signing, management, and AI-powered insights. By bringing contract workflows, data, and governance together in one platform, Docusign helps enterprises reduce manual work, improve visibility, and support better business decisions.

• What is Docusign Iris and what does it do for enterprise contracts?

  Docusign Iris is the AI engine that powers Docusign Intelligent Agreement Management platform. Purpose-built for contracts, Iris helps organizations analyze contract language, obligations, and business context to streamline contract lifecycle processes. Iris can surface risks, answer questions, identify obligations, recommend next steps, support workflow automation, and help organizations derive insights from agreement data. It also powers agentic workflows that help legal, procurement, sales, and HR teams automate tasks such as contract analysis, redlining, routing, approvals, and renewals while keeping people in control of critical decisions.

• How is Docusign Iris different from using general-purpose AI for enterprise contracts?

  Unlike general-purpose AI, Docusign Iris is purpose-built for contracts. It combines deep domain expertise with a unique data advantage, having been trained on a rich library of consented, anonymized agreements spanning industries, functions, languages, document types, and contract clauses. This enables Iris to analyze the nuances of contract language with a level of precision that general AI models aren't designed to deliver.
  Because Iris is embedded within the Docusign Intelligent Agreement Management platform, it doesn't just analyze contracts—it delivers intelligence and automation across the entire contract lifecycle, from creation and negotiation to execution, obligation management, and renewal.
  Iris is also built for enterprise scale, helping more than 1.9 million customers manage over 1 billion agreements annually while delivering insights across large contract portfolios. Underpinning it all is Docusign's trusted AI approach: Iris is developed with privacy-focused data practices, including the use of consented and anonymized data ,and is designed in alignment with leading security and AI governance frameworks, including NIST and applicable EU AI Act requirements.

• How does Docusign Iris support security and trust for confidential enterprise contracts?

  Docusign Iris is designed around AI Trust Principles. Customer data is not used to train AI models without consent, and training data used for model improvement is aggregated and anonymized where applicable. Iris leverages Docusign’s enterprise-grade security and compliance capabilities, including applicable certifications, attestations, and compliance programs such as ISO 27001, SOC 1 and SOC 2 Type II, FedRAMP, HIPAA, and eIDAS. Iris also includes human oversight capabilities, including review workflows and confidence indicators, to support responsible decision-making for high-impact decisions.