Our response to the Coronavirus situation

By Joan Burke, Chief People Officer and Emily Heath, Chief Trust & Security Officer, DocuSign

Update: March 16, 2020

Our thoughts are with everyone who has been affected by COVID-19. We know how challenging this situation can be, especially as we learned that a handful of our own employees have tested positive for the virus.

Amid the changes to the social distancing guidelines being instituted around the world to help stem the spread of the virus, we wanted to share an update on our own policies.  

We are extending our remote working policy for all global employees beyond March 31. While it is difficult to give a firm date for when we will reopen our offices, based on information from a range of highly respected global experts, health institutions and governments, we have asked our employees to be prepared to work remotely and practice social distancing for up to another eight weeks. 

We’d like to thank our employees for their continued commitment to working through this and driving our business forward together. As always we remain committed to our customers and partners, and we will continue to share additional information and updates as we learn more. 

March 11, 2020

Amid the evolving situation with COVID-19 around the world, the health and safety of our employees remains our first priority.

Our team has continued to monitor developments on a daily basis. Given an increase in the precautions being taken by governments and the private sector around the world, we will be closing all offices globally until the end of March.

Effective Friday March 13 local time, all of our employees (aside from those designated as essential staff) will be required to work remotely. 

While there are no confirmed cases of COVID-19 in our employee base at this time, we believe that by taking this step as a company we are doing our part to help reduce the spread of the virus.

As we have said below, we remain committed to serving the needs of our customers and partners. Our team will also continue to stay across developments, and we will share further updates here.

March 7, 2020

The safety and wellbeing of our employees, their families and the community continues to be of paramount importance to DocuSign

We have continued to monitor the developments around the COVID-19 (Coronavirus) situation around the world. And given the increased number of confirmed cases in the greater Seattle area, we are closing our office in Seattle until the end of March and requiring local employees to work remotely (we’ve already closed Tokyo). All other global employees continue to have the option to work remotely. 

As we said below, our infrastructure can support this approach, and we remain committed to serving the needs of our customers and partners. We are also taking most events and meetings virtual, pausing participation in large third-party events, and have already cancelled all non-essential domestic and international travel.  

Our team continues to meet daily to stay across developments in the situation, and we will continue to share updates here.

March 3, 2020 

Over the past several days, a cross-functional team at DocuSign has been working with internal and external stakeholders to actively monitor developments around the global spread of COVID-19 (Coronavirus).

Late last week--based on the continuing uncertainties around the situation, and rising concerns about travel and large event gatherings--we chose to transform our March 4th customer and partner event, DocuSign Momentum, into a two-hour livestream

Since then, we have expanded the team that is focused on this issue, we have learned more, and we are now implementing additional measures to protect the health and safety of our employees, their families and their communities. We have cancelled all international travel, limited events to small, locally-based audiences, and asked employees to remain home if they display any flu-symptoms (or those of any other illness).

In addition, today we gave all our employees the option to work remotely for at least the next two weeks. Our offices will remain open, so employees can work from there as normal if they choose (this does not apply to Japan, where the office is closed according to government guidance). Our technology infrastructure can support this approach. And we remain completely committed to serving the needs of our customers and partners worldwide.

From here, our cross-functional team will continue to monitor the situation around the clock, and we will evolve our approach as new information becomes available. We will also continue to share regular updates here.

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