DocuSign and Infor Cloverleaf Expand EHR Interoperability Options

Intake paperwork is a persistent problem for today’s healthcare providers. Patients tire of redundant data entry, which is almost always completed via pen and paper in the waiting room before an appointment starts. Too many staff resources are dedicated to manually keying data into an EHR system, which increases the risk of error and compliance failure while reducing the time available for more patient-facing work.

A recent DocuSign survey of acute, post-acute and ambulatory healthcare organizations found that 40% of healthcare employees are spending more than 5 hours a week faxing, printing and scanning documents. That’s far too much time to spend on administrative paperwork tasks.

These manual document processes aren’t just time-consuming, they’re ineffective. The same survey also found that nearly two-thirds (63%) of healthcare providers say their consent process contains risks because of poor document storage and retrieval capabilities. Part of the problem is the lack of a smooth digital process to connect intake documents with critical systems of record. Almost half of the respondents (46%) say interoperability with existing software and limited EHR integration are primary barriers to digitization.

DocuSign can help. In addition to existing interoperability options with Kno2 and other embedded providers, we’re proud to announce an out-of-the-box interoperability option powered by Infor Cloverleaf. DocuSign for Healthcare now seamlessly connects to any certified EHR (including Epic and Cerner) and leverages HL7 FHIR standards.

Reimagine the patient intake experience

Our new EHR connectivity tools help healthcare providers rebuild their patient intake process, sharing information across systems and using automation to minimize manual entry. The intake workflow made possible by connecting DocuSign with an EHR reduces time, waste and manual work at every step.

Here’s an example of what’s possible: When a patient schedules an appointment, the EHR automatically sends them the necessary intake forms via email or text. The patient digitally completes and signs the forms from anywhere on almost any device. Those forms are then automatically uploaded to the patient’s record in the EHR and the staff has an option to receive a notification.

When the patient arrives for the appointment, there’s no on-site paperwork and the medical team can focus on treatment. When the appointment is over, the staff can push data into appropriate fields in the EHR to update the patient record. DocuSign can pull information the signer provided to prepopulate new future forms to make the process faster and more accurate.

Improve the intake process for every stakeholder

With DocuSign, that vision of a well-connected, automated patient intake experience can be a reality. It’s possible to build today. That new system offers everyone a better experience, cutting out the manual, redundant steps to focus on a patient’s health. Here’s a quick overview of the ways patients and staff benefit from the connections between an EHR with DocuSign.

Modernize patient interactions

• Improve customer satisfaction by providing a digital front door that is easy and convenient
• Remove the pen-and-clipboard paperwork experience from the check-in process
• Reduce the amount of information required to complete a form by prefilling fields with existing information

Improve operational efficiency for staff

• Automate document distribution, collection and storage without risking any HIPAA compliance efforts your team already has in place
• Increase document accuracy and completeness
• Eliminate redundant, burnout-inducing tasks like printing, scanning and uploading

Learn more about DocuSign for Healthcare via Infor Cloverleaf.

To utilize the newest EHR Interoperability tools, you need a plan that includes DocuSign professional services. Contact your account manager to learn more.