Update: NA21 Public IP Subnet Change—Brief Inaccessibility to Production, January 8, 2022
[UPDATED: January 5, 2022, 3:37pm PST] The NA21 public IP subnet change has been postponed to Friday, January 21st, 2022 at 10pm CT from January 8th. The old subnet (22.214.171.124/24) will remain active until then. We apologize for any inconvenience.
[POSTED: January 4, 2022, 9:09am PST] On Saturday, January 8th, 2022 at 10pm CST the DocuSign CLM Technology Team will be changing all customer-facing IP addresses for the NA21 PRODUCTION environment.
As part of this change we will be migrating the NA21 Production environment over to DocuSign’s core backbone for internet access on January 8th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA21 Production lasting for about 3-5mins.
The change involves updating all customer-facing IP addresses for Production from 126.96.36.199/24 to 188.8.131.52/25.
Customers on these instances who are currently allowlisting 184.108.40.206/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (220.127.116.11/25) or they may encounter issues accessing their environments on the respective dates.