Please review our course cancellation and rescheduling policies below. These guidelines are in place to ensure the best possible training experience for all DocuSign customers.

  • Course registrations are not confirmed until a signed sales order is received by DocuSign University.
  • Registrant cancellation and rescheduling requests must be received in writing by email to within the timeframe outlined in this document. The registrant is responsible for ensuring that DocuSign University receives the written request.


  • Course registrant substitutions are acceptable up to 5 business days prior to the course start date.
  • Registrants may move their registration to a future course date of the same course type up to 10 business days prior to the course start date without incurring any additional cost. If a registrant contacts DocuSign University less than 10 business days prior to the course start, we will not be able to accommodate your request to move your registration to a future date and your course fee will be forfeited.


  • If a course registration is cancelled less than 15 business days prior to the start of the course, your payment will not be eligible for a refund.
  • DocuSign University reserves the right to cancel any course due to low registration up to 10 business days in advance of the training start date for in-person sessions and 5 business days for virtual sessions. For this reason, we highly recommend that customers do not book non-refundable travel more than 2 weeks prior to the course. If a course is cancelled, registrants will be notified via e-mail to arrange for credit toward a future course date. Every effort will be made to reschedule a cancelled course or transfer enrollments to a future date.

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