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Service Schedule for Docusign Government Products

Service Schedule Version Date: September 4, 2026

This Service Schedule for Docusign Government Products (the “Government Products Schedule”) applies to purchases of a Docusign Service with a FedRAMP or for State and Local Government designation (a “Docusign Government Product”), as set forth in the Order Form. Unless otherwise defined in this Government Products Schedule, capitalized terms have the meaning given to them in the Agreement.

1. Definitions.

“FedRAMP” means the Federal Risk and Authorization Management Program.

“Controlled Unclassified Information” refer to the definition provided by NIST Special Publication 800-179 (NIST SP 800-179).

“Covered Defense Information” refer to the definition provided by NIST Special Publication 800-179 (NIST SP 800-179).

2. Government Products - FedRAMP Moderate Impact Level

2.1 If a customer purchases a Docusign Government Product with a Federate Moderate designation as set forth in the Order Form, the following will apply:

(a) Customer Data uploaded into a Docusign Government Product will be hosted within Docusign’s FedRAMP Moderate authorized boundary.

(b) Docusign Government Products include features and functionality that allow Customers to connect to other Docusign Services or to Third Party Services for interoperability purposes. Interoperability refers to multiple computer systems that are connected in a manner that allows them to exchange information. These features are disabled by default but can be enabled by Customer request. Customers may also use “connectors” to connect Docusign Government Products to other systems or Third Party Services to exchange information. For example, a Docusign/Salesforce Connector can be used to connect Docusign Government Products to a Salesforce product so that information may be exchanged between the two connected systems.

(c) If Customer chooses to connect Docusign Government Products to any other Docusign Service or to any Third Party Services, Customer authorizes Docusign to export Customer Data outside of Docusign’s FedRAMP Moderate authorized boundary for the processing and use of Customer Data by Customer, Docusign, and/or such third parties (as applicable). For clarity, where Customers connect Docusign Government Products with any other Docusign Services or Third-Party Services, Docusign disclaims all liability for FedRAMP control compliance or Customer's obligations relating to Customer Data exported from Docusign’s FedRAMP Moderate authorized boundary.

3. Government Products- Department of Defense (DoD) Impact Level 4 (IL-4).

3.1 If Customer purchases a Docusign Government Product with a DoD/IL-4 designation ("Docusign Government Product(s) on DoD/IL-4 Environment”), as set forth in the Order Form, the following terms will apply:

(a) Reference the Memorandum previously provided to DISA Authorizing Official (dated October 22, 2023) detailing the Provisional Authorization (PA) granted by DISA, exceptions to/exclusions from the PA, and conditions Docusign is required to meet in order to maintain the PA for U.S. Department of Defense Impact Level 4 (DoD/IL-4).

(b) Customer agrees:

(i) not to use Docusign Government Product(s) on DoD/IL-4 Environment in production without a BCAP connection (or DISA approval);

(ii) not to process, store or transmit IL-4 production data without a BCAP connection to NIPRnet;

(iii) not to use Docusign Government Product(s) on DoD/IL-4 Environment to connect to any Docusign Services or Third Party Services via an unauthorized endpoint outside of the NIPRnet or non-BCAP connections;

(iv) Customer is responsible for any Customer Data sent to Third Party Services (regardless of whether Third Party Services are IL-4 certified); and

(v) Enterprise Premier Support Docusign Government Product(s) on DoD/IL-4 Environment is available from 9 am EST - 8 pm EST.

4. Sandbox Account for Government Products. If Customer is provisioned a demo or sandbox account (a “Sandbox Account”) Customer’s use of that Sandbox Account is conditioned on the following: Customer acknowledges and is aware that the Sandbox Account is a demo account and may or may not be within the applicable FedRAMP environment. Customer will not input Controlled Unclassified Information, Covered Defense Information, Personally Identifiable Information, or any other sensitive or confidential information in the Sandbox Account during the Term.