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This Service Schedule was last updated on December 1, 2018. Unless otherwise defined in this Service Schedule, capitalized terms will have the meaning given to them in the Agreement.


“DocuSign Rooms” means the DocuSign Service for transactions management, which provides online display of  Rooms, management of eDocuments, people, and tasks, and storage services for eDocuments via the Internet.

“Rooms Data” means the metadata associated with a  Room as determined by the Customer or its Account (such as transaction activity history, and date and timestamps of activities) and maintained by DocuSign to provide DocuSign  Rooms.

“Room(s)” means the online workspace for transactions management as created by the Customer in the DocuSign Rooms service.


2.1   During the Term, and subject to compliance with the terms of this Service Schedule, Customer and its Authorized Users will have the right to create and/or manage DocuSign Rooms within its Account when Customer registers via the method provided by DocuSign. Customer and its Authorized Users will have the right to create and delete Rooms, upload, remove, and view content, data or eDocuments shared in DocuSign Rooms.

2.2   Account. Customer is solely responsible for (a) the configuration of the Account; (b) the operation, performance, and security of Customer’s equipment, networks, and other computing resources used to connect to DocuSign Rooms; (c) ensuring all Authorized Users exit or log off from DocuSignRooms at the end of each session; (d) maintaining the confidentiality of the Account, user identification information and passwords used in conjunction with DocuSign Rooms; and (e) all uses of the Account by Customer and its Authorized Users. DocuSign reserves the right to suspend DocuSign Rooms if Customer misuses or otherwise shares login information among Authorized Users or with third parties. Customer will notify DocuSign immediately of any unauthorized access to or use of its Account or any other breach of security. DocuSign will not be liable for any loss that Customer may incur as a result of an unauthorized party using its password or Account due to Customer’s failure to protect its login information.

2.3   Storage and Deletion. Customer may retrieve its stored eDocuments at any time during the Term. DocuSign will maintain all Rooms and store their associated eDocuments during the Term, by default. Customer may close or delete its Rooms or delete any eDocuments within such Rooms at any time during the Term.


3.1   DocuSign’s provision of the DocuSign Rooms service is conditioned on Customer’s acknowledgement of, and agreement to the following:

(a)    Customer is responsible for all activities that occur in DocuSign Rooms accessible under Customer’s Account and for ensuring that use of DocuSign Rooms complies with the Agreement;

(b)    Customer has exclusive control over and responsibility for the content, quality, and format of any transaction facilitated through DocuSign Rooms. Nothing in this Service Schedule may be construed to make DocuSign a party to any transaction processed through DocuSign Rooms, and DocuSign makes no representation or warranty regarding the transactions sought to be effected by Customer’s use of DocuSign Rooms;

(c)    Customer is solely responsible for its reliance on any content, advice, opinion, statement, suggestion or other information (“Third-Party Content”) offered by third parties that is shared or distributed through DocuSign Rooms. Any such Third-Party Content presented or disseminated through DocuSign Rooms solely represents the view of the respective author or provider of such content, who remains solely liable for the accuracy or reliability thereof;

(d)    Customer is responsible for determining how long any eDocuments are required to be retained or stored under any applicable laws, regulations, or legal or administrative agency processes. Further, Customer is responsible for and liable to produce any eDocuments made available in Rooms to any third parties; and

(e)    Customer is responsible for complying with any consumer protection or similar laws or regulations that may impose special requirements with respect to electronic transactions involving one or more “consumers”, such as (among others) requirements that the consumer consent to the method of transacting and/or that the consumer be provided with a copy, or access to a copy, of a paper or other non-electronic, written record of the transaction.