Streamlining Loan Processing for Australians with Lextech

For the majority of Australians, buying a home or business is one of life’s biggest moments, but the process of securing a loan can be complex and stressful. That’s where Lextech comes in.

For nearly 30 years, Lextech has helped simplify the home loan journey, transforming what was once a paper-heavy, time-consuming process into a fast, digital, and transparent experience. Today, more than one-third of Australia’s banks and financial institutions trust Lextech to process their mortgage documents — a testament to the law firm’s platform’s reliability, speed, and accuracy, qualities critical to Australia’s largest asset class: property.

Pioneering Digital Mortgage Settlements

In 2005, Lextech launched its cloud-based electronic settlement platform, connecting borrowers, lenders, brokers, solicitors, and conveyancers in one secure, digital environment. From pre-application through to contract signing and financial settlement, Lextech makes collaboration simple, secure, and transparent.

The company’s philosophy centres on speed-to-settlement, visibility, and the borrower’s experience, ensuring every stakeholder has what they need, when they need it, without complexity or delay. Building on that foundation, digitising the signing process for complex mortgage documents was the next logical step.

A Smooth, Secure Loan Signing Workflow

Traditionally, mortgage processing has involved vast amounts of paperwork requiring digital signing legal oversight. On average, Lextech issues hundreds of loan documents per day, each loan averaging around 100 pages. This equates to hundreds of thousands of printed pages annually. Every reprint adds time, cost, and the potential for error.

To enhance borrower’s experience and accelerate the speed of settlements, Lextech began its transition to a fully paperless, digital workflow, without compromising security or compliance.

“Integrating Docusign with the Lextech mortgage processing platform was a natural step,” said Peter Maloney, CEO of Lextech. “It allows us to offer clients a fully digital, secure, and seamless experience. Borrowers can review and confidentially sign documents electronically, at any time, on any device, from anywhere in the world, making the mortgage process faster, simpler, and completely transparent.”

Through Lextech XpressDocs, powered by Docusign, borrowers can sign securely from anywhere, supported by multi-factor authentication and full compliance with Australian law. Every document is encrypted, traceable, and legally binding, providing confidence to lenders, brokers, and borrowers alike.

Eliminating Signature Bottlenecks Across Time Zones

Before Lextech XpressDocs, powered by Docusign, property settlements could take up to a week, with several days lost to printing, posting, and returning physical documents. Now, with Lextech’s automated digital workflow, most transactions settle within 48 hours.

“Docusign has transformed our signing function and strengthened collaboration across all parties,” Mr Maloney said.

The result is a faster, more transparent, and more efficient process — enabling true same-day settlements and dramatically improving customer satisfaction.

In one example, loan instructions were received through Lextech late on a Thursday night for a Friday settlement. The borrower, based in New York, risked penalty interest if settlement was delayed. Using Lextech XpressDocs with Docusign, all required documents — from powers of attorney to broker forms — were securely sent, signed, and returned within 12 hours. International signing clauses were automatically adapted, eliminating complexity and ensuring seamless settlement across time zones.

In another case, a regional credit union was finalising a farm loan for an agricultural customer based in outback New South Wales. Before the digital signing solution, the borrower would have faced several hours of driving each way to visit the nearest branch or post office to review and sign documents, often delaying settlement by days.

Using Lextech XpressDocs with Docusign, all loan and security documents were securely issued and signed online within the same day. The customer was able to review and execute the documents from their property using a mobile device, with automatic verification ensuring compliance and security at every step.

What once required multiple days of travel and coordination was reduced to just a few clicks, saving time, fuel, and effort, while allowing the credit union to deliver the same fast, professional service to rural customers as those in major cities.

Docusign is an important integration partner helping one of Australia’s leading law firms streamline mortgage processing and transform the loan experience for customers of more than one-third of the nation’s banks and financial institutions.