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Deliver public services faster

The DocuSign Agreement Cloud for Government

Modernise your government agency with DocuSign

Each year, nearly $40 billion dollars is spent on paper-intensive, manual processes at government agencies. Time and money that could be spent creating value is wasted on paperwork. This frustrates both citizens and government employees and creates unnecessary risk.

DocuSign can help your agency deliver on its mission in areas such as:

  • Forms containing PII
  • Telework request forms
  • Employee offboarding and onboarding
  • Loan and grant management
  • Legal & Compliance
  • Procurement contracts
  • Patient Consent Forms

Government use cases

Urgent citizen services require you to move quickly, but paperwork and processes can slow you down. Transform manual processes into automated, digital experiences with DocuSign.
Lab worker with DocuSign’s vaccine management for government agencies.

Expedite vaccine administration

  • Complete compliant consent forms in seconds
  • Onboard providers remotely
  • Streamline immunisation records requests

New employee using virtual HR orientation with DocuSign remote hiring and onboarding for government.

Digitally transform manual processes

  • Streamline the hiring and onboarding process
  • Free staff to perform higher value services
  • Automate manual paperwork
  • Create a seamless, digital end-to-end hiring and onboarding process

Trust in DocuSign

IRAP Assessed

DocuSign is IRAP Assessed at Protected level to ensure that Government documents and contracts are kept secure and safe and adhere to Federal Government ISM Controls.


Ensure your agreements are kept secure and private. DocuSign aligned up to the APEC has Privacy Recognition for Processor certification. This ensures Cross-Border Privacy Rules (CBPR) to protect the privacy and security of personal information at-rest and in-transit.


DocuSign confirms to the international WCAG 2.0 AA compliance standards offering accessible signature and sending experience by supporting high contrast screen readers, high contrast tools and keyboard only input.


DocuSign serves over 3,000 local, state, and federal public sector organisations—and hundreds of millions of users. DocuSign eSignature is IRAP assessed at Protected level to ensure that Government documents and contracts are kept secure and safe and is fully hosted in Australia to meet government agency data residency requirements

Reduce cost and hassle

Save time, money and errors by eliminating manual tasks. Save trees by eliminating paper.

Deliver superior service

Give citizens and staff the speed and convenience of doing business digitally.

Mitigate risk

Ensure peace of mind and accountability with built-in audit trails that stand up in court, and the strongest data encryption technologies commercially available.

Recognised for leadership and innovation

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DocuSign customer wins CIO Academy Award

David Hawley, California Department of Corrections and Rehabilitation, won the IT Leadership award for a DocuSign project
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DocuSign CLM is a Forrester Wave™ Leader

This independent report highlights DocuSign CLM as a leader in contract lifecycle management.
Lady working on an ipad.

Gartner CLM Magic Quadrant

For the second year in a row, DocuSign was named a Leader in Gartner’s 2021 CLM Magic Quadrant report.

Success stories

DocuSign customers are working faster, reducing risks and lowering costs–all while improving the experience for citizens and staff.

Yarra Ranges Council is accelerating its procurement and HR processes with DocuSign.

Yarra Ranges Council

Yarra Ranges Council is accelerating its procurement and HR processes with DocuSign.
Tourism Australia powers global advertising campaigns with a paperless process

Tourism Australia

Tourism Australia powers global advertising campaigns with a paperless process

The DocuSign Agreement Cloud for Government

The DocuSign Agreement Cloud for Government lets public servants focus more time on their mission, bringing together a comprehensive set of applications and integrations to modernise government agencies’ systems of agreement. DocuSign Agreement Cloud customers are empowered to digitally transform end-to-end processes for all agreements, including signing, approving and managing complex documents. The result is government entities that are faster, simpler, smarter and greener.

Featured products for government

DocuSign eSignature

Securely send and sign agreements digitally while maintaining a complete audit trail of activity on each document. DocuSign eSignature is hosted onshore in Australia and has been IRAP Assessed at protected level for use by Federal Government Agencies.

DocuSign CLM

Manage documents throughout the agreement lifecycle—from negotiation to signature and storage.

Guided Forms powered by Smart IQ

Simplify complex forms with step-by-step guidance to help signers.

Featured integrations

The DocuSign Agreement Cloud for Government has over 400 pre-built integrations with the popular applications you already know and trust, minimising deployment time and risk.

Case management, citizen engagement, and self-service

The DocuSign Agreement Cloud™ connects your agreement processes
to the systems that engage with the public.

DocuSign partner Salesforce’s logo
DocuSign partner Pega Systems’ logo
DocuSign partner SAP logo
DocuSign partner ServiceNow logo

Document management and productivity tools

Join governments and public agencies from all over the world using DocuSign
to manage contracts, grants, correspondence and more.

MicroFocus Content Manager by Wyldlynx
DocuSign partner Microsoft’s logo
DocuSign partner Google’s logo

Use cases

Whether you are tackling citizen-facing agreements or striving for internal productivity, master public-facing agreements and internal productivity with the DocuSign Agreement Cloud for Government.

Case management

Serve more people with a convenient, yet highly secure platform that enables agencies to efficiently manage large volumes of sensitive documentation, reducing caseloads and backlogs.

Correspondence management

Manage communications and records requests quickly, securely, and collaboratively with secure document sharing.

Grants and lending

Fund the right organisations quickly, protecting against waste, fraud, and abuse with our trusted security and privacy protections.

Human capital management

Empower employees involved with recruiting, onboarding, training, and retention efforts to be more efficient with our intuitive, full lifecycle agreement management platform.


Bring transparency and speed to collections and assessments with automated workflows and document tracking.


Streamline the procurement process and get agreements signed and enacted quickly with our pre-populated document templates, and integrations with popular productivity software.

Social services

Create simpler, more intuitive self-service forms for citizens applying for and receiving public services.

Permits and licensing

Streamline the permitting and licensing process while maintaining compliance with audit trails for every document.

Enforcement and corrections

Improve efficiency in the justice system with automated workflows, document tracking and audit trails.


The DocuSign for Government industry brief details how DocuSign can help you modernise your citizen experience.

DocuSign for Government industry brief

Find out how public sector agencies use the DocuSign Agreement Cloud for Government to improve productivity and the citizen experience.
DocuSign is WCAG 2.0 Compliant

DocuSign Digital Accessibility

Learn how DocuSign conforms to accessibility standards and guidelines as required by Australian Government Agencies including Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, for both signing and sending.

Provide efficient, reliable government services
with DocuSign

Reduce costs and increase security and convenience with proven privacy safeguards, mobile access, and flexible, self-service document functionality.
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