How to Report Infringement to DocuSign

A. Trademark

Trademark infringement is improper or unauthorized use of a trademark in a way that is likely to cause confusion as to the source of products or services. DocuSign respects intellectual property rights and asks its users to do the same.

If you are a trademark owner and you believe your trademark is being infringed in connection with DocuSign services, we recommend that you try to contact the individual responsible for the infringement. You may submit a trademark infringement notice to DocuSign if you (i) are unable to contact the relevant individual or to reach a resolution with that individual; and (ii) are the owner of the trademark in question or are authorized to act on behalf of the owner.

DocuSign will apply limited review to reasonable complaints and will remove content that appears to be clearly infringing. Please note that to encourage communication and prompt resolution your complaint (and any contact information included) may be provided to the individual that your complaint identifies as the source or cause of the infringement.

Trademark infringement notices should include a level of detail that allows DocuSign to ascertain the owner of the trademark(s) in question and the source/location of the infringing uses as well as a penalty of perjury statement as to ownership or right to act on behalf of the owner. They may be sent to [email protected].

B. Copyright

DocuSign respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (the “DMCA”), DocuSign will respond expeditiously to Effective Notifications of Claimed Infringement, as described below, relating to material that resides on the DocuSign websites or servers (collectively, the “Site”). The text of the DMCA may be found on the United States Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf.

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, you may submit an Effective Notification of Claimed Infringement by providing the information listed below to DocuSign’s Designated Copyright Agent. Upon receipt of an Effective Notification of Claimed Infringement, DocuSign will remove or disable access to material on its Site that is claimed to be infringing. DocuSign also will take reasonable steps promptly to notify the uploading user that the material has been removed or disabled at your request.

It is DocuSign’s policy to terminate, in appropriate circumstances, the accounts or access of users who repeatedly infringe copyrights.

Effective Notifications of Claimed Infringement

To submit an Effective Notification of Claimed Infringement, you must provide us with the following information:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or an exclusive right under the copyright that is claimed to be infringed.

2. Identification of the copyrighted work claimed to be infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.

3. Identification of the material that is claimed to be infringing and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit DocuSign to locate that material, such as a URL (e.g., http://www.example.com/), an IP address (e.g., http://12.345.567.89/), or an envelope ID, if applicable. For help in finding your envelope ID, see https://support.docusign.com/articles/Where-do-I-find-my-envelope-ID.

4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as a name, address, telephone number, and email address.

5. The following statements, if true:

a. “I hereby state that I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”

b. “I hereby state that the information in this notification is accurate, and under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is claimed to be infringed.”

Once you have completed your Effective Notice of Claimed Infringement, you must deliver it to DocuSign’s Designated Copyright Agent by First Class Mail (via the United States Postal Service) or email to:

This notification process does not limit DocuSign’s ability to exercise any other rights or pursue any other remedies it may have to address claims of infringement.