Docusign Phone Authentication

Frequently Asked Questions

• What is Docusign Phone Authentication?

  Part of the Docusign Identify portfolio, when activated Phone Authentication enables signers to receive a One-Time Password (OTP) by SMS or phone call. To confirm their identity, the recipient must enter the code sent to their device, using their keyboard. Only once they have successfully passed the authentication challenge, can they access and review their documents as usual. 

• Are Docusign’s identity verification solutions available globally?

  As a global organisation, through Docusign Identify we have the ability to support your business identity verification needs, regardless of where you do business. While solutions such as Docusign ID Verification are available globally* and can support most popular ID types, some of our solutions are more region-specific or relevant. For example, Knowledge-Based Authentication and Remote Online Notarisation are only available to US-based customers, while ID Verification for EU Qualified is relevant to customers seeking a UK or EU eIDAS-compliant Qualified Electronic Signature (QES).
  
  To find out more about which solution is perfect for you, contact our sales team or speak to your account manager.
  
  *With the exception of China and Japan

• What types of identity verification and authentication does Docusign offer?

  Within the Docusign Identify portfolio, we offer several identity verification solutions, with each one verifying the identity of signers in a different way. For example: 

  - Docusign ID Verification consists of various options to select from: 

  - Require signers to provide government-issued identity documents before having to pass a simple biometric analysis (liveness detection). Enable Identity Wallet to save time for repeat signers.

  - Enable signers to authenticate themselves by using electronic IDs or bank-based logins*.

  - Docusign ID Verification for EU Qualified: For customers who require UK and EU eIDAS-compliant Qualified Electronic Signatures (QES), this solution requires signers to complete the identity verification checks for this type of digital signature.

  - Docusign Phone Authentication: As a means of signer authentication, signers receive a One-Time Password (OTP) to their registered device via SMS or Phone, and must enter that password into the platform before accessing the document.

  Regardless of the option you select, the identity verification process is automated, tightly-integrated into the Docusign eSignature process, and tailored to your business needs to help streamline your agreement processes.

  *UK only

• What is Docusign Identify?

  Docusign Identify refers to our family of enhanced identity verification and authentication products. These offerings solve the business problem of automating identity verification while maintaining a secure, simplified, and user-friendly experience that goes beyond standard email-based methods (i.e. asking the signer to confirm their email address). Due to the scope of our portfolio, our solutions can be tailored around your needs no matter your industry or use case.

• What challenge is Docusign Identify seeking to address?

  At Docusign, we understand that agreement is based on identity and intent. While the standard way of identifying a signer is to send a link to the signer’s email address, certain types of high-value or highly-sensitive agreements require enhanced identity verification. While this may vary by country, region, or industry, the extensive list of solutions offered within Docusign Identify help customers integrate the right identity verification technique for any given type of agreement, while keeping the signing experience digital, user-friendly, compliant, and enforceable.