Docusign Identify
Docusign ID Verification
Choose the ideal moment within your agreement workflow to verify a recipient's identity, keeping your interactions secure, compliant, and tailored to your business needs.
Experience how our Liveness Detection workflow protects your agreements whilst delivering a smooth user experience
The crucial need for biometric verification - according to the data.
Why choose Docusign?
Partner with the world’s most trusted eSignature brand to verify signer identity.
Secure & User FriendlyDeliver the most secure agreement processes, without compromising on user experience.
CompliantMeet or exceed stringent industry, country or regional compliance standards. Docusign ID Verification can be used as part of advanced electronic signature (AES) attainment process.
ScalableMaintain a consistent level of security for your digital agreements as your business continues to grow.
SophisticatedKeep ahead of identity fraudsters with our AI-powered solutions that combine advanced technology and human oversight.
AI-powered identity verification
With a selection of modern identity verification and authentication solutions to choose from, Docusign is your trusted partner for secure digital interactions.
- Automated document review for faster and more secure agreement processes
Check the authenticity of most major government-issued identity documents within minutes. Ensure unparalleled accuracy and reliability while streamlining digital experiences for more efficient and effective identification and comprehensive identity fraud prevention.
- Built-in biometric detection to fight the growing threat of identity spoofing
Further enhance the security of your digital interactions by requiring recipients to verify their identities by completing AI-powered liveness detection checks that take an average of under a minute*. The Identity Wallet allows repeat recipients to securely store and apply their verified identity to re-authenticate themselves for future agreements.
- Capture detailed proof of identity verification for compliance and auditing purposes
Obtain and access clear, reliable proof of identity verification whenever you need it, regardless of the method used. Key identity data and verification results are seamlessly compiled into a secure proof file, providing a comprehensive record that includes the final verification status, providing confidence and supporting compliance for every interaction.
See how a leading UK university uses Docusign ID Verification to simplify administrative processes
Explore additional resources
Here are some additional resources you can review.
Portfolio overview
Discover how our portfolio of identity verification solutions helps reduce risks of identity fraud by providing higher levels of signer assurances, enhancing security and delivering a seamless, mobile-first agreement experience.
Compliant & Verified Signatures
Read about Docusign’s lead qualified electronic signature (QES) solution, and how its built-in identity verification capabilities deliver a digital signature that’s considered as the legal equivalent to a handwritten signature
Flexible identity verification
Learn about Docusign’s offering and how its customisable capabilities deliver seamless digital experiences while enabling recipients to verify their identity anytime, anywhere.
IDV does more than just secure agreements
Gabi Moore, Director of Product Management at Docusign, shares how you can achieve more certainty with every step of your digital agreement process.
Frequently Asked Questions
Start by browsing our frequently asked questions below, or Contact Us if you'd like more information on something specific.
Docusign ID Verification uses advanced technologies to digitally verify the identity of signers, by letting them do so on any device, anywhere, as part of a secure, intuitive, mobile-first signing process.
Part of the Docusign Identify family, ID Verification allows users to prove they are who they say they are, no matter where they are based or what method they prefer. Signers can upload government-issued IDs (driving license, passport, etc.), combine document verification with AI-enabled liveness verification, or use electronic or bank-based IDs. You can also enable repeat recipients to create an Identity Wallet, which securely stores their verified identity and lets them easily reapply it to future agreements.
In doing so, organisations achieve faster and more secure agreement completion while providing streamlined, mobile first signer experiences.
Docusign ID Verification supports most major types of government-issued identity documents. For a complete list per region, view our support page here.
Docusign Identify refers to our family of enhanced identity verification and authentication products. These offerings solve the business problem of automating identity verification while maintaining a secure, simplified, and user-friendly experience that goes beyond standard email-based methods (i.e. asking the signer to confirm their email address). Due to the scope of our portfolio, our solutions can be tailored around your needs no matter your industry or use case.
At Docusign, we understand that agreement is based on identity and intent. While the standard way of identifying a signer is to send a link to the signer’s email address, certain types of high-value or highly-sensitive agreements require enhanced identity verification. While this may vary by country, region, or industry, the extensive list of solutions offered within Docusign Identify help customers integrate the right identity verification technique for any given type of agreement, while keeping the signing experience digital, user-friendly, compliant, and enforceable.
For the majority of the identity verification solutions offered within Docusign Identify, the process is fully automated, offering a self-service process for signers. However, due to specific regulations, some solutions require that certified agents review the information provided by the signer.
- ID Verification for EU Qualified: Regional regulation (eIDAS) stipulates that, as part of the Qualified Electronic Signature (QES) attainment process, a face-to-face (or equivalent) review has to be performed by a certified agent. While the actual identity verification process is entirely self-service, the final step is a review by a certified agent. Performed asynchronously, the agent reviews the information provided by the signer, in a process that usually takes less than a couple of minutes.
- ID Verification: When Liveness Detection is enabled, in addition to validating their government-issued identity document, the signer must also perform various biometric checks. In most cases, the AI-powered system will be able to validate both the authenticity of the document and the genuinity of the biometric checks, but in the event that those checks are not conclusive, a certified agent will be asked to review them.
Agents are available 24/7 and typically complete their reviews within a few minutes.
As a global organisation, through Docusign Identify we have the ability to support your business identity verification needs, regardless of where you do business. While solutions such as Docusign ID Verification are available globally* and can support most popular ID types, some of our solutions are more region-specific or relevant. For example, Knowledge-Based Authentication and Remote Online Notarisation are only available to US-based customers, while ID Verification for EU Qualified is relevant to customers seeking a UK or EU eIDAS-compliant Qualified Electronic Signature (QES).
To find out more about which solution is perfect for you, contact our sales team or speak to your account manager.
*With the exception of China and JapanBank-verified digital identity verification offers a fast, easy, secure way to verify individuals. It lets individuals access their bank to confirm their identity details using bank-verified data.
Docusign ID Verification customers can benefit from bank-verified digital identity verification.
Contact sales to add identity verification to your plan
-
Individual results may vary
-
Taken from The Future of Global Identity Verification Report which is a report in English.