Verify signer identity as part of a trusted, mobile-first signing experience

Agreements are based on intention and identity: organisations need to be able to trust that signers are who they say they are. 

The standard practice of verifying a signer’s identity is to send a link to the signer’s email address. But agreement value, sensitivity, business risk, regional regulation, or legal requirements can drive the need for enhanced identification. The challenge is to deliver stronger verification while keeping the signing experience user-friendly.

That’s where Docusign Identify comes in. Identify provides a portfolio of enhanced signer identification and authentication capabilities built into the eSignature workflow, enabling organisations to transact a full range of agreements, reducing friction throughout the end-to-end process and supporting compliance and trust obligations through:

• ID Verification: digital identity proofing of signers via methods such as; AI-enabled biometric (liveness) checks, verification of passports, driver licenses, or ID cards, or electronic IDs, and bank-based verification

• Phone Authentication: multi-factor authentication via text message or phone call

• ID solutions for digital signatures: meet requirements for Advanced (AES) and Qualified Electronic Signatures (QES)

• Network of trust service solutions: Easy access to our tightly-integrated global network of trust service providers for region-specific compliance

• Identity Wallet: Enable recipients to store and re-apply identity verification details on subsequent agreements to simplify the process and maintain a consistent level of security ⁴

Results

Reduce the risk of fraud without adding friction to the user experience

• Require signers to clear an enhanced identification check before accessing agreements. Enable Identity Wallet to save time for repeat signers

• Verify identities with multiple options, such as government-issued IDs, liveness detection, electronic, or bank-based ID authentication,

• Authenticate existing users with simple two-factor authentication via SMS or phone call

Streamline Compliance and audit efforts

• Support and scale compliance efforts with industry and regional standards such as  Know Your Customer (KYC), Anti-Money Laundering (AML), and electronic identification, authentication and trust services (eIDAS) compliance

• Record verification status through the eSignature Certificate of Completion (CoC) for audit purposes

• Combine with the Docusign Intelligent Agreement Management (IAM) platform for access to a Maestro workflow template built for digital UK Right to Work checks 

• Leverage pre-built integrations or APIs to connect to the systems you already use. Write verification status and ID data into your system of record

Embed identification into agreements

• Add your choice of enhanced identification and authentication methods into your agreement workflow

• Customise the user experience: add your own branding, tailor workflows, and decide types of acceptable IDs or types of authentication

• Provide signers with self-serve identification or authentication experience as part of a trusted, mobile-first signing experience. No downloads or plugins required

Support global coverage, including digital signature requirements

• Access the industry’s largest network of identity verification and trust service providers

• Validate all major ID types such as government-issued documents or digital IDs, commercial eIDs and digital certificates

• Meet identity requirement for digital signatures at the Advanced (AES) and Qualified (QES) levels under the European Union and United Kingdom’s electronic identification, authentication and trust services regulation (eIDAS)

⁴Only compatible with our ID Verification for EU Qualified and  ID Verification (Liveness Detection for ID Verification workflow) offerings