Top eSignature features to help you keep business moving
With more than a billion users worldwide, DocuSign processes more than a million documents daily. DocuSign offers features that make our documents both widely compatible and widely accessible.
Save time on agreement preparation while elevating the signer experience by generating personalised, professional-looking agreements directly within eSignature.
Dynamically insert data so it looks native to the agreement. Automatically display relevant terms or generate tables with the right number of rows subject to data inserted instead of manually tailoring each agreement. Plus – automate your workflows by pulling data from your systems of record directly into the agreement, saving you time and reducing human error.
DocuSign supports virtually any document file types from most applications to ensure all your important documents can be sent for signature. DocuSign even recognises PDF documents and automatically tags form fields for data entry by signers. Supported file formats include .doc, .docx, .pdf, .xls, xlsx, .txt and many others. You can also use the print command to send a document to DocuSign from more than 50,000 applications with DocuSign’s print driver.
Save time preparing documents with PDF form conversion. When uploading a PDF, DocuSign automatically recognises and converts the PDF fields to signer fields.
The Drawing field enables both signers and senders to upload images, and signers can leave free-form markups directly on those images.
Retrieve documents from the most widely used cloud storage services, including Google Drive, Microsoft Office 365, Box, Dropbox, Evernote, Microsoft OneDrive, Egnyte and Citrix ShareFile.
Place tags and fields to certain lines of text so that when you drop them into a document, they automatically appear at the right location. Even if you change the document, AutoPlace (formerly Anchor Tags) moves tags with the text.
Generate on demand, self-service documents for signature with little to no code. PowerForms reduce document preparation time and easily pull collected data into your backend systems.
Senders can include additional information, such as legal disclosures or terms and conditions for signer acknowledgment, as a different and distinct part of an envelope. Signers can easily view and accept the supplemental documents, as required by the sender, in this new streamlined signing experience.
Design forms the way you want to with robust form functionality including tick boxes, radio buttons, drop-down tags, and text, numeric and currency fields.
Link your fields to data from third-party systems and services. eSignature will automatically pull your data from third-party systems to your document and vice versa, eliminating manual data entry.
Restrict the type of data entered into any chosen field to eliminate data-entry errors and document resending. Validation values include text, email, phone number, date, 5-digit postcode, 9-digit postcode, social security number and regular expression masking.
Automate document logic with DocuSign’s advanced form and field validation capabilities. Use conditional fields to hide or reveal data that needs to be collected based on a signer’s response to other fields. With calculated fields, eSignature dynamically calculates values based on inputs to other fields. Locked fields protect data you don’t want changed, and linked fields ensure all changes are reflected across all identical fields.
Enable downstream signers to edit certain fields. DocuSign eSignature manages the changes and requests the initials of other parties before accepting a change. The transaction history tracks all finalised changes.
DocuSign eSignature lets you specify and order any number of signers. Assign recipients different roles and access beyond signing permissions – you have control over every step of the process.
Route documents to multiple users in serial, parallel and mixed sequencing to fit your ideal process. Choose whether you want to require users to sign one by one or allow them all to sign at the same time.
Automate complex routing scenarios based on data in the agreement.
Prepare documents for rapid sending with reusable templates that save tags and field placement, workflow routing and other settings. Templates standardise processes, reduce preparation time and enable end-to-end automation of your business.
Easily send the same document to a large number of recipients. Simply import a list of signers and each will receive a unique copy to sign. Manage many envelopes at the same time with bulk actions like void, correct and resend.
Add timing delays during the routing process between recipients.
Define the actions of each recipient in your workflow. Choose who can sign, edit or approve a document and who can request signer attachments.
Maintain full control over who sees each document. When sending multiple documents, restrict which signers can view and access each individual document to protect confidential information.
Make changes to a document, even if it's incomplete. Change recipient information, add, edit and remove tags, or add and remove documents.
Set up automated email reminders for your signers to complete the signing process and add deadline notifications to expire untouched documents or transactions.
Get real-time updates on your document status and form data through an API as the document progresses through actions to completion with Connect.
Send documents with DocuSign mobile apps even when offline. Create and queue documents, and they then will sync and send once connectivity is restored.
For certain transactions, recipients need the option to return a document via fax. DocuSign eSignature can help you manage signatures and transactions across any type of device, including fax machines.
Collect credit card and debit card information from a document and process it through a payment gateway such as Stripe. And with DocuSign Payments, you can set up documents so that customers sign, pay and complete business transactions all in one step, using credit cards, Apple Pay or Android Pay.
Send documents with DocuSign eSignature and have your customers sign and send back your document within a matter of minutes. Sending and signing is fast, easy and intuitive.
DocuSign eSignature lets you sign from any place on any device, whether that’s from your office or sitting face-to-face with the other party. Every signing experience is flexible and configurable.
Signers on mobile phones can access a parallel version of the document that automatically adapts its formatting to the device’s size and orientation. Take responsive signing further by defining collapsible sections, page breaks and custom formatting options to enhance the mobile signer experience.
If you are using an iPad, iPhone, or Android device, download an easy-to-use app to create, tag, send and sign documents on the fly. Even if you don’t have the DocuSign mobile app installed, you can easily sign documents from your mobile web browser.
Speed up signing by meeting your signers where they are. Reach them with real-time notifications sent directly to their mobile devices via their most preferred messaging channels. Enable signers to quickly open and electronically sign documents with SMS or WhatsApp delivery.
Find out about multi-channel delivery
Sign documents with DocuSign mobile apps even when offline. Sign, create and queue documents, and they then will sync and send once connectivity is restored.
DocuSign’s accessibility support enables sight- and hearing-impaired signers to sign documents with our service in adherence with Section 508 standards and the Americans with Disabilities Act (ADA).
Reflect your brand on the emails and web pages your recipients see when completing documents. Add your logo, change colours and customise email copy and links.
Comments enable the sender and recipients of an envelope to exchange feedback on a document directly within the DocuSign eSignature web and mobile signing experiences. The feature gives users real-time comment notifications and the ability to track and retain conversation history for eSignature transactions.
Signer identification and authentication
Make sure your signers are who they say they are. DocuSign offers multiple ways to have signers prove their identity before you give them access to documents.
DocuSign eSignature has email authentication built in. This ensures the only people signing are those who you invited to sign and have access to the given email account.
This authentication type requires signers to provide a sender-generated code to open and sign their documents.
Via SMS text messaging, send a one-time passcode that your recipients must enter to access documents.
DocuSign eSignature accepts and records authentication by other systems integrated with eSignature via industry-standard protocols. Single sign-on can detect email domains at login and redirect to your domain’s identity provider for authentication.
You can require signers to call a phone number and enter their name and access code to review and sign documents.
Verify signers’ identity using government-issued IDs. Our technology verifies government photo IDs and European eIDs by analysing the document security features and matching the name on the agreement against the name on the ID.
Robust product reporting makes it easy for DocuSign users and account administrators to get visibility into their account. Get business data whenever you need it with real-time access combined with extensible scheduled reporting.
DocuSign tracks your transactions in real-time – every signature, approval and related recipient action is logged and viewable.
Turn data into action with signing insights. Identify patterns and drill deeper to uncover rich insights with powerful, yet simple-to-use, data visualisations. With signing insights, you can optimise the signer journey to improve completion rates.
Easily customise, run, export and print reports for your account. DocuSign reports on documents, recipients and overall account activity.
Share data and statistics by exporting data from documents to a CSV file. Export data ranging from a single data field to data from multiple documents and PowerForms.
With DocuSign eSignature, your electronic signatures are legally admissible in court and widely accepted for most business transactions around the world. Powerful transaction data logging helps protect your contracts from repudiation.
Electronic signatures are legally enforceable in the United Kingdom, The EU and most countries around the world. The UK eIDAS Regulations set out rules for UK trust services and establishes a legal framework for the provision and effect of electronic signatures, electronic seals, electronic time stamps, electronic documents, electronic registered delivery services and certificate services for website authentication. The UK eIDAS Regulations retain many aspects of the EU regulation but are tailored for use within the UK. eIDAS Regulations help eliminate ambiguity around the legal value of an electronic signature in the UK and EU, allowing electronic signatures to be admitted in court as evidence and confirming that they cannot be denied legal effect because they are in electronic form.
Digital signature technology solutions that can help companies meet certain regional- or industry-specific requirements. eSignature provides both cloud-based and on-premises digital signature-based signing solutions to meet your specific business needs.
All documents are digitally sealed with the industry-standard technology, Public Key Infrastructure (PKI). This tamper seal indicates the electronic signature is valid and that the document has not been tampered with after it was downloaded from DocuSign eSignature.
Track your document through every step of the process. DocuSign eSignature maintains a complete, automated history of every activity, including viewing, printing, sending, signing or declining to sign a document.
Every signed DocuSign eSignature document comes with a certificate of completion that provides proof of the signing process to all parties of the transaction. This certificate includes information from the audit trail, illustrating who signed, timestamps detailing when and where each person signed, and the completed document itself.
Configures and updates the Electronic Record and Signature Disclosure (formerly Consumer Disclosure) to be compliant with company policy, requiring signers to consent or re-consent to the Electronic Record and Signature Disclosure notice.
Specify a custom watermark to differentiate draft documents from completed documents. The watermark is displayed on all pages of all documents until the signing process is completed.
Archiving and document retention
DocuSign’s tamper-evident storage system maintains signed documents and audit trails, providing easy but secure access.
For highly regulated industries like financial services, you can maintain a clear record of all transactions by sending a copy of every email interaction between your organisation and signers to a secure email address that's been archived.
Control the life of your documents and enforce company policy related to document retention. Automatically purge documents after a specified period of time and notify users in advance of purging.
Create and maintain a single copy of a document – known as the "authoritative copy" – that is unique, identifiable and unalterable without detection.
Download envelopes, documents and data from DocuSign for use with external systems. DocuSign Retrieve runs on your system as a one-time request or on a recurring basis. Configure DocuSign Retrieve to specify file type and storage location.
Automate your common post-signature tasks with agreement actions. Configure rules to automatically archive completed agreements to your cloud storage provider (SharePoint, Google DriveTM and more), export data to Google SheetsTM or Excel online, start workflows in DocuSign CLM and configure workflows that, upon completion of an initial agreement, automatically trigger a second agreement.
The eOriginal service extends DocuSign to control, manage and share authoritative copies of negotiable instruments such as leases and loans. Authoritative copies are unique, identifiable and unalterable without detection.
We know how important it is for a service to always be available. That’s why DocuSign is committed to service uptime and total transparency into our system status.
DocuSign eSignature delivers 99.99% uptime with no maintenance downtime.
DocuSign protects your highly confidential information by encrypting your documents and making every document tamper-evident. Authentication options give you assurance that signers are who they say they are at the time of signing, helping ensure your documents have non-repudiation in a court of law. With DocuSign, the security of your documents, electronic signature authentication and system security are top priorities.
DocuSign uses AES 256-bit encryption to ensure documents in the system are encrypted at all times. Any unauthorised changes in the underlying document will be detected and identified as evidence of tampering.
DocuSign can automatically reassign your document to a different user after a document has been signed, giving that user ownership and removing access from the original sender.
DocuSign is ISO27001 certified, SSAE 16, SOC 1 Type 2, SOC 2 Type 2 certified, PCI DSS compliant and authorised at the FedRAMP Moderate Impact Level.
Protect yourself and your signers from scammers and spammers. DocuSign ensures users can validate emails and notifications by utilising an access code to access documents directly from the DocuSign website.
DocuSign is globally recognised and internationally used. Users in more than 180 countries and territories have utilised DocuSign eSignature to complete their digital transactions.
DocuSign service is available in any time zone. Any transaction is stamped with a universal time code that is converted to the local time zone you specify.
DocuSign eSignature ensures all actions are accurately timestamped using a server-based time clock helping you keep your records and audit trail as accurate as possible.
Administration and controls
Manage your DocuSign deployment with extensive central administration capabilities. Help your employees comply with company policies, set policies on document custody and retention, manage how signers sign or adopt signatures, specify user authentication and much more.
Add users and groups, and easily configure different permissions and privileges for them.
Delegated administration empowers IT, business analysts and others to administer specific functionality within accounts while maintaining maximum flexibility and control.
Control the account-wide settings of all users to ensure support for your company’s policies.
Make sure all your users have strong passwords to protect your company’s private information. Set password strength requirements for users, including the number of days before expiration, format and more.
Access management with SSO helps administrators secure access to their organisationally controlled accounts. Using the third-party identity provider of their choice, administrators can help with compliance with security and company standards, and automatically provision users.
Organisation management helps administrators centrally manage DocuSign eSignature across the enterprise – even across accounts, domains and data centres around the globe. It lets you compare settings across accounts, modify account settings in bulk, and efficiently add, update or close a large number of user accounts at once.
Open APIs and integrations
Build creative digital experiences with our powerful APIs. Our APIs are designed to be open, transparent and easy to integrate.
DocuSign eSignature supports an OAuth2 based tokening system as an additional API authorisation option for companies requiring an increased layer of security to custom integrations.
With Single Sign-On (SSO), you can provision new users and enforce secure access management across all your corporate applications. Ensure compliance with company, security and regulatory policies.
DocuSign eSignature provides a robust sandbox environment facilitating rapid development, testing and deployment of applications using or integrating electronic signature technology.
DocuSign eSignature’s support of embedded signing allows you to create signing experiences for your users directly within third-party applications. Go through an entire electronic transaction without ever leaving a third-party application.