Service agreement template

Free Docusign Service Agreement Template

Use this free service agreement template to establish a clear service contract template for the provision of services in Australia. Docusign's service agreement template is designed to provide clarity and transparency. It allows you to explicitly outline the supports, costs, and terms, which helps protect both the service provider and the client throughout the engagement. Once the agreement is customised and completed, you can securely share the document via a Docusign envelope to the client for their electronic signature. The signed contract is securely stored in your Docusign account for easy access, downloading, or printing.

Overview

A service contract template is a legally binding document that formalises the relationship between a service provider and a client. 

Who It's For

This service agreement template is essential for:

• Independent Contractors and Consultants: Service professionals who are engaged by a business or an individual client to perform specific services for a fee.

• Clients/Participants: Individuals or businesses engaging a service provider, as the document clearly outlines the Service Provider's commitment, the cost of services, and the agreed-upon standards of delivery.

Purpose of the Agreement

The primary purpose of the service agreement template is to provide clarity and legal assurance by outlining all obligations and expectations of the Service Provider and the Client. Specifically, the agreement aims to:

• Define Scope and Price: Clearly describe the specific services to be provided, the cost of the services, and the other obligations of the parties.

• Care and Skill: Confirm that the services will be delivered with due care and skill.

• Manage Disputes and Changes: Set out clear processes for handling disputes, making changes to the services, and the required notice periods for cancellation or termination.

• Protect Privacy: Detail how the customer’s personal and confidential information will be handled in compliance with the Privacy Act 1988 (Cth) and related laws.

Key Clauses and Information

A comprehensive service agreement template should include the following core clauses and information:

• Parties and Term: Full details of the Service Provider (including ABN) and the Client/Participant, and the specific Term (start and end date) of the agreement.

• Services and Standards: A detailed description of the Services to be performed, including how they will be delivered (e.g., location, frequency) and a warranty that they will be performed with due care and skill.

• Payment Structure: The agreed-upon Fees (fixed, hourly, or retainer), clarification on the application of GST, and Payment Terms (e.g., within 14 days of invoice).

• Client Obligations: The Client's responsibility to provide necessary information, access, and timely feedback/approvals.

• Cancellation and Changes: The required notice period for either party to change or end the agreement,.

• Intellectual Property (IP): Clauses defining ownership of IP created during the services and any necessary licences to use the Service Provider's existing IP (Background IP).

• Confidentiality: Mutual obligations to protect Confidential Information and restrictions on its use or disclosure, surviving the termination of the agreement.

• Dispute Resolution: A step-by-step process for handling complaints and disputes.

• Termination: Conditions under which the agreement can be ended, including termination for a material breach or insolvency.

• Governing Law: The State or Territory whose laws govern the agreement.