Docusign Identify
Straightforward identity verification you can trust
Know who you’re doing business with by protecting your business agreements and data from identity fraud with Docusign's advanced portfolio of solutions.
See Identify in action
Seamlessly secure digital agreements
Customise workflows and protect your digital interactions from identity fraud, keeping them compliant, trusted and user friendly.
- Verification in under 1 minute*
Embedded directly within your workflow, our automated document and biometric checks enhance security with AI-powered identity verification. Check the authenticity of government issue identity documents or verify recipient identities in less than a minute.
- Reauthentication in seconds
Enable repeat users to verify their identity by entering a one-time-passcode sent to their phone in seconds.
- High security, low friction
Strike the right balance of security and usability with our extensive range of solutions, tailored to your unique business needs.
The importance of identity verification
In today’s increasingly digital era, identity verification is more important than ever.
Why choose Docusign?
Partner with the world’s most trusted eSignature brand to verify signer identity.
Secure & User FriendlyDeliver the most secure agreement processes, without compromising on user experience.
Supports ComplianceThrough our partnership with IDVerse® we are able to offer local (Australia) data storage and compliance with key regulations like Australia’s Trusted Digital Identity Framework (TDIF).
ScalableMaintain a consistent level of security for your digital agreements as your business continues to grow.
SophisticatedKeep ahead of identity fraudsters with our AI-powered solutions that combine advanced technology and human oversight.
Our extensive portfolio of solutions
How we enable you to verify your users' identities quickly, securely, and accurately, while customising the experience to suit your unique needs.
- Automated document and biometric verification
Require recipients to upload a photo of their government ID & complete a quick biometric challenge. Dynamically adjust the type of verification your signers must complete based on an automated and instant risk assessment with our Risk-Based Verification workflow††.
- Secure phone-based authentication
Send recipients a one-time passcode via SMS or automated phone call, ensuring that only authorised individuals can access your agreements. Easily provide additional, low-friction methods of defence against identity fraud and unauthorised access.
- Quick re-authentication for repeat recipients
Digital Identity Wallets streamline your customer experiences with secure, reusable verified identities designed to reduce friction and enhance security
But don't just take our word for it.
Here's what some of our customers are saying about their experience using Docusign's identity verification solutions
- Dynamic Methods
With the introduction of IDV, learn how Dynamic Methods is setting the standard for efficient and secure processes across its industry.
"Docusign’s reputation and security were a big thing for us. Docusign is the de facto standard for the industry"
David HowellManaging Director - AIA Australia
Learn how AIA Australia has reduced its customer identification process from weeks to hours
"Docusign offers visibility and transparency for our advisors and gives our customers a far better user experience. It’s more convenient and it saves so much time in the signing process."
Sam SmithOptimisation and Efficiency Specialist
Explore additional resources
Here are some additional resources you can review.
Portfolio overview
Discover how our portfolio of identity verification solutions helps reduce risks of identity fraud by providing higher levels of signer assurances, enhancing security and delivering a seamless, mobile-first agreement experience.
IAL2 Industry Brief
Learn how to achieve the highest levels of identity assurance with Docusign’s IAL2 configuration, streamlining verification and supporting compliance for secure digital agreements.
Flexible identity verification
Learn about Docusign’s offering and how its customisable capabilities deliver seamless digital experiences while enabling recipients to verify their identity anytime, anywhere.
The Future of Global Identity Verification
Explore findings and discover the recommendations from Docusign and Entrust’s recent global study revealing how leading organisations are combatting the rising instances of identity fraud using the latest digital identity verification and authentication technology
Frequently asked questions
Docusign Identify refers to our family of enhanced identity verification and authentication products. These offerings solve the business problem of automating identity verification while maintaining a secure, simplified, and user-friendly experience that goes beyond standard email-based methods (i.e. asking the signer to confirm their email address). Due to the scope of our portfolio, our solutions can be tailored around your needs no matter your industry or use case.
At Docusign, we understand that agreement is based on identity and intent. While the standard way of identifying a signer is to send a link to the signer’s email address, certain types of high-value or highly-sensitive agreements require enhanced identity verification. While this may vary by country, region, or industry, the extensive list of solutions offered within Docusign Identify help customers integrate the right identity verification technique for any given type of agreement, while keeping the signing experience digital, user-friendly, compliant, and enforceable.
Within the Docusign Identify portfolio, we offer several identity verification solutions, with each one verifying the identity of signers in a different way. For example:
- Docusign ID Verification consists of various options to select from:
- Require signers to provide government-issued identity documents before having to pass a simple biometric analysis (liveness detection). Enable Identity Wallet to save time for repeat signers.
- Leverage our integration with local identity verification provider IDVerse® for local (Australian) data storage and compliance with key regulations like Australia’s Trusted Digital Identity Framework (TDIF).
- Docusign ID Verification for EU Qualified : For customers who require UK and EU eIDAS-compliant Qualified Electronic Signatures (QES), this solution requires signers to complete the identity verification checks for this type of digital signature.
- Docusign Phone Authentication: As a means of signer authentication, signers receive a One-Time Password (OTP) to their registered device via SMS or Phone, and must enter that password into the platform before accessing the document.
Regardless of the option you select, the identity verification process is automated, tightly-integrated into the Docusign eSignature process, and tailored to your business needs to help streamline your agreement processes.
For the majority of the identity verification solutions offered within Docusign Identify, the process is fully automated, offering a self-service process for signers. However, due to specific regulations, some solutions require that certified agents review the information provided by the signer.
- ID Verification for EU Qualified: Regional regulation (eIDAS) stipulates that, as part of the Qualified Electronic Signature (QES) attainment process, a face-to-face (or equivalent) review has to be performed by a certified agent. While the actual identity verification process is entirely self-service, the final step is a review by a certified agent. Performed asynchronously, the agent reviews the information provided by the signer, in a process that usually takes less than a couple of minutes.
- ID Verification: When Liveness Detection is enabled, in addition to validating their government-issued identity document, the signer must also perform various biometric checks. This is a fully automated process.
Agents are available 24/7 and typically complete their reviews within a few minutes.
Docusign ID Verification uses advanced technologies to digitally verify the identity of signers, by letting them do so on any device, anywhere, as part of a secure, intuitive, mobile-first signing process.
Part of the Docusign Identify family, ID Verification allows users to prove they are who they say they are, no matter where they are based or what method they prefer. Signers can upload government-issued IDs (driving license, passport, etc.) or combine document verification with AI-enabled liveness verification.
In doing so, organisations achieve faster and more secure agreement completion while providing streamlined, mobile first signer experiences.
Part of the Docusign Identify portfolio, when activated Phone Authentication enables signers to receive a One-Time Password (OTP) by SMS or phone call. To confirm their identity, the recipient must enter the code sent to their device, using their keyboard. Only once they have successfully passed the authentication challenge, can they access and review their documents as usual.
Docusign Phone Authentication supports over 70 languages and 190 countries.
As a global organisation, through Docusign Identify we have the ability to support your businesses’ identity verification needs, regardless of where you do business. While solutions such as Docusign ID Verification are available globally* and can support most popular ID types, some of our solutions are more region-specific or relevant. For example, Knowledge-Based Authentication and Remote Online Notarisation are only available to US-based customers, while ID Verification for EU Qualified is relevant to customers seeking a UK or EU eIDAS-compliant Qualified Electronic Signature (QES).
To find out more about which solution is perfect for you, contact our sales team or speak to your account manager.
*With the exception of China and Japan
Depending on where your signers are from, the types of ID documents we support may vary. For global solutions such as Docusign ID Verification, the full list of countries supported can be found here. Depending on the country, we can support the following documents:
- Passport
- Driver license
- Residence Permit
- National Identity Card
Start simplifying and securing your agreements today
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Individual results may vary.
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Taken from The Future of Global Identity Verification Report.
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Available H1 2026