Verify signer identity as part of a trusted, mobile-first signing experience

Agreements are based on intention and identity: organisations need to be able to trust that signers are who they say they are.

The standard practice of verifying a signer’s identity is to send a link to the signer’s email address. But agreement value, sensitivity, business risk, regional regulation, or legal requirements can drive the need for enhanced identification. The challenge is to deliver stronger verification while keeping the signing experience user-friendly.

That’s where Docusign Identify comes in. Identify provides a portfolio of enhanced signer identification and authentication capabilities built into the eSignature and Docusign Intelligent Agreement Management (IAM) platform, enabling organisations to transact a full range of agreements with increased compliance and trust. These solutions include:

• ID Verification: digital identity proofing of signers via methods such as; AI-enabled biometric (liveness) checks, verification of most government-issued identity documents such as passports and driver licences, and automated verification of signer biographical information on ID documents against original issuing agency databases (DVS check)

• Phone Authentication: multi-factor authentication via text message or phone call

• Network of trust service solutions: Easy access to our tightly-integrated global network of trust service or identity verification providers for region-specific compliance

• Identity Wallet for Liveness: Enable recipients to store and re-apply identity verification details on subsequent agreements to simplify the process and maintain a consistent level of security

Results

Reduce the risk of fraud without adding friction to the user experience

• Require signers to clear an enhanced identification check before accessing agreements. Enable Identity Wallet to save time for repeat signers

• Verify new user identities with support for most popular government-issued identity documents. Combine with AI-powered, recipient biometric detection for additional security

• Authenticate existing users with simple two-factor authentication via SMS or phone call

Streamline Compliance and audit efforts

• Our integration with IDVerse®, part of LexisNexis®, enables you to leverage a Trusted Digital Identity Framework (TDIF) accredited identity verification solution to support your local compliance obligations

• Integrated Document Verification Service (DVS) checks provide one-to-one digital matching of signer biographical information on ID documents to the original issuing agency

• Benefit from in-region (Australia) data centres to ensure your data stays local at all times

• Record, review and easily access proof of verification through the centralised Docusign platform for future auditing purposes

• Leverage pre-built integrations or APIs to connect to the systems you already use. Write verification status and ID data into your system of record using APIs

Embed identification into agreements

• Easily configure your choice of enhanced identification and authentication method directly in your eSignature or IAM workflow

• Customise the user experience: add your own branding, tailor workflows, and decide types of acceptable IDs or types of authentication

• Provide signers with self-serve identification or authentication experience as part of a trusted, mobile-first signing experience. No downloads or plugins required

Support global coverage, including digital signature requirements

• Access the industry’s largest network of identity verification and trust service providers

• Validate all major ID types such as a driving licences and passports

• Meet identity requirement for the Advanced (AES) and Qualified (QES) Electronic Signature levels under the European Union’s and United Kingdom’s eIDAS regulation