Smarter agreement workflows for contract management: Accelerate intake, AI contract review, and finalisation

We've been listening closely to our customers, and what we keep hearing is this: Agreements sit at the heart of how organisations operate. What slows them down isn’t the document itself, it’s the handoffs, email trails and manual checks wrapped around it. Without a single place to capture requests, track progress and collaborate on drafts, work quickly disappears into inboxes and chat threads.

Think of your business like an Olympic relay race. You can have the fastest runners, the most powerful enterprise agents, but if the baton pass (the handoff between teams) is fumbled, you lose.

The fix is a centralised agreement workspace and modern, connected workflow that keeps everyone aligned, gives every stakeholder the same real-time view, and uses automation and AI to take care of the manual admin.

Perceptyx, an employee experience platform company, saw this firsthand when it automated its manual, fragmented workflows using Docusign IAM. This shift delivered dramatic efficiencies, including 99% less time spent generating documents and reducing NDA processing from days to minutes.

Let’s dive further into how our Agreement Management platform — with new features like Agreement Desk, a central hub for agreement intake and collaboration, and AI Assisted Review — is designed to not just automate tasks, but to fundamentally change the way teams work and drive real business value in 2026.

Here are two practical ways to make your agreement process run reliably all year round.

Centralise intake, visibility and collaboration

Agreement Desk is our new centralised space where every team can collaborate across agreement intake, review, and signature.

Instead of scattered email requests and ad-hoc chat threads, every agreement request comes into one shared workspace, with a clear owner, status and next step. That means sales, legal, procurement and finance are all working from the same, up-to-date view.

Agreements rarely come to life through the effort of a single team: They’re the product of a coordinated journey across departments. Each team brings its own expertise, priorities, and processes, yet all are working toward the same outcome: a clear, enforceable agreement that’s aligned with company policies and moves the business forward.

When these handoffs aren’t seamless, agreements can stall. But when teams are aligned around a central hub and supported by intelligent workflows, contracts become a powerful thread that connects the entire organisation.

Agreement Desk is our new centralised space where every team can collaborate across agreement intake, review, and signature.

• Accelerate with AI and automation to speed up tasks: Reduce manual effort throughout the entire agreement management process

• Visibility for everyone: transform simple email requests into trackable tasks on a dashboard, so everyone involved — from the requester to the approvers — has a clear, real-time view of the status. No more frustrating email threads to figure out who has the ball or the latest version!

• Seamless negotiation: all stakeholders across sales, legal, and procurement can redline, comment on, and collaborate in one place.

Can I use AI to review a contract?

You don’t have to burn more hours to get more done. Instead, you can work smarter with AI-powered tools that dramatically accelerate manual agreement reviews.

Which AI is best for contract review?

AI-Assisted Review analyses contracts against your company's approved playbooks and surfaces issues that need a closer look. This means faster review cycles that keep up with the pace of business.

Bring it together with Docusign IAM

Intelligent Agreement Management (IAM) connects and optimises every step of the agreement process—create, commit and manage—so you can work smarter at scale.

Streamline intake and collaboration with Agreement Desk.

Automate review and redlining with AI‑Assisted Review.

Wherever you are on your agreement journey, now’s a good time to replace chaotic handoffs with connected, intelligent workflows that keep your organisation moving every day of the year.