4 Features for a Great Mobile Signing Experience

Businesses are innovating faster than ever before and consumer expectations are growing at an even faster rate, so organizations are under intense pressure to meet and exceed these expectations just to stay competitive. This is especially true when it comes to providing a seamless experience across any device – not just the desktop.  With 84% of Canadians saying they're prepared to take their business elsewhere if they have a poor digital experience, mobile can longer afford to be an afterthought – especially when it comes to signing and completing critical agreements.

To keep business moving forward, agreements must be easy to access and signers must be able to complete documents from wherever they are. Organizations need to provide a flexible, effortless mobile signing experience that eliminates all friction. That’s where electronic signatures shine. Mobile capabilities like SMS alerts, responsive UI, and collapsable/expandable text for easier reading on hand-held devices, provide an enhanced mobile signing experience while speeding up the agreement process.

Here are the desirable features that create a smooth mobile signing experience.

Notify signers with SMS notifications

Reach consumers wherever they are through real-time agreement alerts sent directly to their mobile device via SMS text message. It's an engaging, mobile-first experience that speeds up business transactions. You can even set reminders if the signer hasn't responded.

Adapt agreements with responsive signing 

When people access documents on their mobile device, they want an effortless viewing experience. Too often, a static PDF forces users to pinch and zoom to see the contents of an agreement. It's a frustrating process that delays completion or results in abandoning the effort until the document can be viewed on a full screen. A responsive mobile interface improves the display of documents based on the signer's device type. Documents that automatically convert to HTML adapt to the size and orientation of the signer’s device, making it considerably easier to get through the agreement. 

Streamline agreements with smart sections

For documents with lengthy sections – like Terms & Conditions, or boilerplate passages – collapsing noncritical content streamlines the viewing experience. A simple click on the section expands the content to full view to ensure the recipient has access to all contractual verbiage. 

These three powerful capabilities, especially when used together, transform a traditionally cumbersome process into a streamlined, delightful mobile-first experience. They make sending and signing agreements as easy as reaching for your phone.  

Get signing insights data

Once an agreement is signed, leverage important completion data that helps you uncover where signers are dropping off during the signing process. These insights help identify obstacles to signing so you can remove them for better completion rates. 

Check out these features in this quick video:

Processes that benefit from mobile experiences

Organizations in every vertical have found a wide range of creative uses for using mobile that provide a compelling customer signing experience. Some of the most common include:

Contactless sales

POS agreements

Service agreements

Quotes

Installation services

Terms & Conditions

Account openings

Customer onboarding

Renewals and cancellations

Waivers

See the list of eSignature features to help you build an exceptional mobile experience.

Customize your mobile experience even further – visit the Docusign Developer Center. The eSignature REST API and Mobile SDKs (available for both iOS and Android) are used to embed e-signature functionality into mobile apps and enable an offline signing experience.