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DocuSign Identify

Verify signer identity for your important agreements

Verify signer identity beyond the standard practice of clicking an emailed link.

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Know who you’re doing business with

DocuSign Identify makes e-signature verification, identity proofing and authentication a seamless part of eSignature—so you can protect your important agreements and your customer experience.

DocuSign Identify screenshot showing a passport being used to verify a user's identity
  • Support compliance

    Help meet requirements like Know Your Customer (KYC), Anti-Money Laundering (AML) and regional regulations. Verification status is recorded in every Certificate of Completion.

  • Manage identification seamlessly

    Embed identity proofing and authentication into one connected DocuSign eSignature experience.

  • Operate globally

    Access the industry’s largest network of identity verification and trust service providers. Choose from DocuSign native solutions or API-supported integrations.

Why a connected signing and identity verification experience matters

  • 80%
    of organizations will be using document-centric identity proofing as part of their onboarding workflows by 2023*
  • 70%
    of overall fraud fintech companies experienced in 2020 was caused by identity fraud**
  • $7B
    in fines and sanctions in 2020 and 2021 issued to financial services firms for AML failings.***
  • 91%
    of businesses plan to spend more on identity verification in the next 1-3 years to secure their data and alleviate identity fraud****

Spotlight on DocuSign ID Verification

ID Verification digitally verifies signer identity via government IDs or SMS and Phone authentication. Mobile-friendly and available worldwide.

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Enhanced features for ID Verification

  • Expanded ID methods

    Benefit from an expanded list of supported countries and ID types. See the full list of countries eligible for ID Liveness Detection for ID Verification.

  • Identification for digital signatures

    Do business in the UK or EU? Get the highest levels of security and compliance for your cross boarder transactions with ID Verification for EU Qualified. With AI-enabled enhanced signer identification built directly into the eSignature workflow, signers can complete eIDAS-compliant Qualified Electronic Signature (QES) in minutes

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  • Liveness detection for ID Verification

    Identify your signers easily and more securely. Apply biometric checks such as AI-enabled liveness detection to video selfies and help confirm signers are real, IDs are authentic, and that faces match ID photos.

Types of identification solutions

DocuSign Identify includes a variety of authentication and identity verification options to meet all of your business needs.

  • DocuSign Identify screenshot requesting details on the type of ID a user is using to prove their identity.

    Document ID and eID Verification

    Verify signer identity worldwide with DocuSign ID Verification, which checks identity based on government-issued photo IDs.

  •  Screenshot showing authentication methods for AES/QES with DocuSign Identify.

    Support for AES and QES

    Sign Advanced Electronic Signatures with ID Verification and achieve a Qualified Electronic Signature with an integrated IDnow solution.

  • Screenshot showing admin setting

    Flexible Admin Controls

    Choose from a preset configuration or customize, choosing the type of ID methods and country of issuance accepted, the ID data retained, and name matching precision.

  • Screenshot showing authentication details including the workflow, timestamp and result.

    Proof of Verification

    Write verification status and ID data into your system of record using APIs. Authentication details appear in every eSignature Certificate of Completion.

  • Screenshot showing SMS or call-based authentication with DocuSign Identify.

    SMS Authentication

    Enable easy two-factor authentication with a one-time code available to users in 180+ countries. Use it as a stand-alone solution or add to your identity verification process.

DocuSign Identify use cases

• Account opening and onboarding

• Lending, leasing and financing

• Insurance applications

• Good practice guidelines agreements

• Auto test drive and sales agreements

• Patient consent management

• Employee onboarding

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Learn more about DocuSign Identify

  • Accelerating Digital Transformation: Spotlight on Financial Services

    Learn how financial services are accelerating their identity verification processes

    Learn More
  • Easily Verify Your Signer Identities

    Learn how to embed signer identity verification to your trusted, mobile-first signing experience

    Easily Verify Your Signer Identities

Protect your high-value agreements with DocuSign Identify

Contact Sales