アラート

Docusign will undertake a planned Migration on Saturday, April 4, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC). The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, March 7, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, February 21, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a failover of eSignature in the NA1 Production environment.. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod NA S1 and S2 Customers on February 10, 11, 12, 2026 between 2:00 AM UTC to 4:00 AM UTC.

During this time, CLM Prod customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod AU S1 Customers on February 10, 11, 12, 2026 between 15:00 PM UTC to 17:00 PM UTC.

During this time, CLM Prod AU S1 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Prod EU S1 Customers on February 9, 10, 11, 2026 between 21:00 PM UTC to 23:00 PM UTC.

During this time, CLM Prod EU S1 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM US13 on February 8, 2026 from 12:00 AM UTC to 02:00 AM UTC.

During this time, US13 customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, February 7, from 5:00 PM PST to 7:00 PM PST. The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the NA3 Production environment from on-premise to azure.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting scheduled maintenance for Insight on February 2 and February 3, 2026. Please find the regional maintenance details below.

• Insight Europe (West, North, and Central) Production: Customers’ service will be unavailable February 2, 2026 between 03:00 AM UTC and 07:00 AM UTC.

• Insight North America (US West, Northeast, East, Central) Production: Customers’ service will be unavailable February 3, 2026 between 06:00 AM UTC and 11:00 AM UTC.

If you experience any errors during this window, please retry your activity after the maintenance window has concluded. We apologize for any inconvenience.

Please contact Docusign Support if you have any questions or concerns and check with your CSAM for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Wednesday, January 28, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a regional full-platform failover of eSignature in demo. 

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.