On April 11, Sisense announced that their data security had been compromised. Docusign incorporates Sisense software as an independent feature within Insight and CLM+ services.

At this time, there is no indication that Docusign’s implementations of Sisense or our data were impacted.

The trust and security of our customers is one of our top priorities. Out of an abundance of caution and based on guidance from both CISA and Sisense, Docusign has rotated all Sisense admin credentials. We also recommend that our customers otherwise using Sisense products rotate their Sisense user credentials as a precaution pursuant to Sisense’s recommendation. 

We are actively monitoring the situation and will provide updates should the situation change.

Dear Customer,

We are writing to inform you that Docusign has updated the Subprocessor List for Docusign Services.

We further wish to inform you that you may object to a subprocessor by emailing your objection to privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the grounds for objection.

Regards,
The Docusign Team

As of April 11, 2024, Docusign has a new look and feel, including a new logo (Next Brand Chapter). Docusign will continue to be a secure and trusted platform for customers and signers. Please reference our Tools to Protect Your Data From Phishing for tips on identifying a Docusign-themed phishing attempt and Reporting Imitation of Docusign to learn how to report the fake Docusign emails to Docusign’s information security team for investigation.

The new SSL site certificate for na2.docusign.net is now available on the DocuSign Digital Public Certificates site.

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Saturday, March 30th from 18:00 PST (01:00 UTC) to 22:00 PST (05:00 UTC).

During this maintenance window, the NA11 and UAT CLM instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Friday, March 29th from 20:00 PST (03:00 UTC) to 22:00 PST (05:00 UTC).

During this maintenance window, the NA21 CLM instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The new account server certificates for na.account.docusign.com are now available on the DocuSign Digital Public Certificates site.

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Thursday, March 28 2024 from 18:30 CST (23:30 UTC) to 20:00 CST (01:00 UTC).

During this maintenance window, US Prod CLM reporting may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Saturday, March 23rd from 20:00 BST (19:00 UTC) to 22:00 BST (21:00 UTC).

During this maintenance window, the EU11 CLM instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The DocuSign CLM Technology Teams will be conducting necessary maintenance on Friday, March 22nd from 20:00 CEST (18:00 UTC) to 22:00 CEST (20:00 UTC).

During this maintenance window, the EU21 CLM instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.