アラート

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 PM PST to 10:00 PM PST (Sunday, October 18, 2026, 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, September 12th, 2026 from 8:00 PM to 10:00 PM PST (Sunday, September 13th, 2026 from 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

New Docusign Status Center: Subscribe by September 1 to Receive Updates

Docusign is transitioning to a new status center experience: health.docusign.com/status. Explore the upgraded site, featuring a fresh user interface and updated notifications. To continue getting notifications, you’ll need to subscribe to the new site. 

Here’s what you need to know:

• status.docusign.com will now redirect you to health.docusign.com/status

• All notifications from status.docusign.com will stop on September 1, 2026

• To set up notifications on the new site, resubscribe at health.docusign.com/status or check out step-by-step instructions.

Docusign will be conducting scheduled maintenance for Insight between Aug 24, 2026 and Aug 26, 2026. This maintenance will result in regional service disruptions during the following windows:

• Insight US West and Northeast and Insight Europe (West, North) Production: Customers’ service will be unavailable on Aug 24, 2026 between 1 AM UTC to 7 AM UTC.

• Insight US East Production: Customers’ service will be unavailable on Aug 25, 2026 between 3 AM UTC to 9 AM UTC.

• Insight US Central Production: Customers’ service will be unavailable on Aug 26, 2026 between 3 AM UTC to 9 AM UTC.

We apologize for any inconvenience this may cause and advise users who encounter errors during these times to retry their activity after the maintenance window has concluded.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, 2026, from 9:00 AM to 11:00 AM PST (4:00 PM to 6:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Japan production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Update: This maintenance has been postponed. No action is needed, and no service impact is expected on Aug 22nd. We'll post a new maintenance window here once it's been scheduled.

Docusign will be conducting maintenance for CLM Prod AU S1 on Saturday Aug 22nd, 2026 from 5 PM UTC to 8 PM UTC.

During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including:

• UI previews

• Workflow steps

• Standard attributions

• Party agreement

Users may also encounter slower response times in the user interface during the window. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Update: This maintenance has been postponed. No action is needed, and no service impact is expected on Aug 22nd. We'll post a new maintenance window here once it's been scheduled.

Docusign will be conducting maintenance for CLM Prod EU11/EU21 on Saturday, August 22nd, 2026 from 6:00 PM UTC - 9PM UTC.

During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes. Users might also encounter slower response times in the user interface during the window.

Workflow processing will continue to function as expected during the maintenance window. If you have any questions, contact Docusign Support.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, from 4:00 PM UTC to 6:00 PM UTC. The scope of this exercise is to perform a failover of eSignature in our EU production environment, testing the disaster recovery process.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign has identified an on-platform phishing campaign where attackers use registered Docusign accounts to send envelopes with legitimate-looking documents designed to trick recipients into granting attackers access to recipients' devices and personal information. When recipients open these envelopes, they are presented with a document that appears as a blurred image with a call to action to unblur the image. Clicking this call to action within the document leads to a malicious website that asks the recipient to download a file to “unblur” the image. Downloading this malicious file may grant attackers access to the device and all stored data, including personal information.

While these notifications originate from the Docusign platform and appear authentic, these requests are not legitimate. Our team is actively working to shut down these phishing campaigns to keep your information safe.

Key Indicators to look for:

• Blurred Previews: The envelope contains a blurred image and a link or button claiming to "unblur" or "view" the document.

• External Prompts: Messaging that mimics Adobe Acrobat or other software, asking you to download tools to access the content.

How to Protect Yourself:

• Avoid Suspicious Downloads: Docusign will never require you to download software or "unblurring" tools to view a document. If prompted to do so, stop immediately.

• Verify the Sender: If an email is unexpected, contact the sender through a trusted, independent channel (like a known phone number) before interacting with the envelope.

• Unsure if a Docusign email is authentic: Do not click on any links. Instead, go directly to docusign.com, click Access Documents at the top of the page, and enter the unique Security Code found at the bottom of the email.

• Report Suspicious Activity: If you receive a suspicious message, forward it as an attachment to verify@docusign.com, or use the Docusign Report Abuse feature or Report Abuse Form.

Dear Customer,

We are informing you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

• For Docusign Support Service Suppliers:

  • Added: Microsoft Corporation (Azure AI Services) in the U.S. as an in-product chatbot AI agent for account admin actions (e.g., password reset) for customer support services.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team