A clothing rack inside a shop.

Digitally transform the retail customer experience

The DocuSign Agreement Cloud for Retail

Retail is rapidly changing

Today, 92% of Americans regularly shop on multiple channels—in store, online, over the phone—but 83% say they are unlikely to shop with a brand again after a poor experience. That's why it's vital to provide your customers with a modern, personalised purchase experience.

By executing paperless agreements with the DocuSign Agreement Cloud, your business can transform the way it interacts with customers, vendors and employees, increasing satisfaction, reducing risk, and lowering costs.

Duas pessoas em uma loja da T-Mobile trabalhando em um contrato de celular.

T-Mobile simplifies transactions with DocuSign

By untethering store associates and empowering them to complete transactions with customers anywhere in the store, T-Mobile closed 20% more in-store sales and saved time on every transaction.
View the Story

Benefits for retailers

Icon of a credit card going into a chip reader.

Personalise your retail experience

Bump up your Net Promoter Score (NPS) with DocuSign by making it easier for consumers, vendors and employees to buy from, sell to, and work for you.

Icon of a coin going into a coinslot

Reduce costs and consumption

Operate more efficiently and cut costs by eliminating manual processes and expenses for supplies, like paper and postage.

Person icon with a clock and an arrow trending upward

Increase productivity

Stop chasing paper and spend more time on higher-value tasks that help drive growth.

Top retailers use DocuSign

5 of 6

5 of the top 6 U.S. retailers use DocuSign


Retail NPS promoters spend 3.5x more than detractors.


$36 is saved on the average retail agreement with DocuSign.

Success stories

Retailers use DocuSign in every department, from HR and omnichannel sales
to sourcing and procurement.


With DocuSign, Unilever is enabling smarter contracting to bring greater efficiencies to agreement processes.


Specsavers use DocuSign to modernise its agreement process and realise revenue faster.

DocuSign Agreement Cloud for Retail

The DocuSign Agreement Cloud helps retailers digitally transform how they interact with customers, vendors and employees. With more than a dozen products and over 400 integrations, it addresses the entire agreement process, from preparing to signing, acting on, and managing agreements.

Featured products


Complete agreements in minutes with beautiful mobile forms that work on virtually any device.

DocuSign CLM

Manage the full agreement lifecycle from negotiation through renewal and storage


Capture consent for standard agreement terms with a single click.


DocuSign works with the systems you already use.


Execute contracts directly out of systems where your teams work, including Ariba and SuccessFactors.


Work more effectively by completing agreements without ever leaving Oracle.


Prepare and sign agreements from within the Salesforce Sales Cloud and Commerce Cloud with the AppExchange’s most popular eSignature app.

Use cases


Don’t make negotiating complex supplier agreements more difficult than it already is. From vendor and supplier MSAs to purchase orders and invoices, automating critical paperwork saves time and reduces costs.

Human resources

With seasonal and new hiring, the ability to onboard new employees efficiently is critical for retail. DocuSign solutions make it fast and easy to complete, track and store onboarding documents, offer letters and performance evaluations.

Omnichannel sales

Customers expect to complete purchases from their home, in-store, online, and by phone. Exceed their expectations by executing service contracts, terms and conditions, lease agreements, and waivers quickly and correctly regardless of location.

Options across many departments

Agreements are core to retail operations. From real estate and franchising to NDAs to merchandising, there are many agreements in retail. We can help you identify the use cases that will have the greatest impact on your business.


3 Ways Modern Agreements Make Retailers More Efficient

Watch this on-demand webinar to learn about how to save time and money executing agreements, deliver a modern customer experience that drives tangible sale, and Integrate with the tools you already use like Ariba, Workday, Salesforce and more

Retail industry brief

See how retail leaders use technology like DocuSign to streamline a wide range of contracting processes.

Modernise and grow your retail business

Adapt to the changing landscape with the DocuSign Agreement Cloud

Contact Us