Protecting Critical Data for Government

As government agencies pursue digital transformation, data security has become increasingly complex. Legacy processes and technologies, expanding digital attack surfaces, and a shortage of government cyber talent, all contribute to  this complexity—making it even harder for agencies to establish and maintain the strongest cybersecurity postures.

For years, agencies have used Docusign as a trusted partner to protect their critical data, as well as their agreement processes and contracting workflows, which leverage the same data.

Key cyber concerns for government CIOs

The Executive Order on “Improving the Nation’s Cybersecurity” put the concept of Zero Trust at center stage. Zero Trust is a security framework that assumes no individuals outside or inside the network can be trusted—and that everyone must be verified. Zero Trust is to be mandated for federal agency compliance by the end of fiscal year 2024. 

And, a key component of Zero Trust is modernizing Identity, Credential and Access Management (ICAM) efforts.

OMB published an ICAM policy back in 2019. It defined a set of tools, policies and systems that agencies must use to enable the right individual to access the right resource at the right time for the right reason—in support of federal business objectives. Agencies are still grappling with this policy today.

How Docusign addresses these cyber concerns

Docusign’s first priority is to make the public sector experience safe and secure—from civil servants to constituents. With purpose-built security in every product, our platform supports holistic security across hardware and infrastructure, systems and operations, applications and access, and transmission and storage.

In addition, Docusign serves over 4,000 federal, state and local public sector enterprises —and over one billion users. Docusign eSignature and CLM are authorized at the FedRAMP Moderate Impact Level and were also granted provisional IL4 authorization for DoD customers.

Docusign also shares the ‘never trust and always verify’ philosophy of Zero Trust. Not only do we maintain the strictest security and privacy standards for customers across the U.S., Europe and around the world, but we have also been authorized by multiple U.S. federal agencies to operate cloud environments for the federal government and the DoD, making us well positioned in the public sector to understand and address the major pain points of federal CIOs.

Docusign offers identity, access and management features and functions built natively into its solutions.

With more cybersecurity attacks occuring at the edge of the agency, identity has become the new perimeter. Docusign provides multi-factor and knowledge-based authentication, as well as single sign-on (SSO) capabilities through an agency’s catalog of end-user applications. Docusign solutions also provide access management tools that empower admins to centrally manage their users, as well as organization management tools for agencies that require multiple accounts.

In addition, Docusign Monitor provides increased security visibility into all of an agency’s  agreements. In the spirit of protecting critical data and being a trusted partner, Docusign offers a client-facing trust center portal that provides continuous status updates on  platform availability, any service disruptions and security alerts for customers to view in real time.

Future of cybersecurity for government

Partner integrations play a key role in providing an added layer of security for agencies.

For Docusign, that means continuing expanded development of our 400+ connectors, integrators and APIs with the leading security and data processing tools.

Docusign, along with its ecosystem of trusted partners, offers a comprehensive approach to enterprise security that addresses the mission-critical needs of our government customers and their most sensitive data – today and well into the future.

Learn more about Docusign solutions for government agencies.