Docusign Customer Awards 2025: Celebrating Innovation and Outstanding Achievements

Our annual Customer Awards honor organisations and individuals who harness the power of Docusign to achieve remarkable results. These award recipients exemplify innovation, best practices, and measurable business impact—demonstrating what’s possible with modern agreement technology.

This year, we received incredible nominations from across the globe, showcasing the diverse and inspiring ways organisations are driving efficiency and success with Docusign. We are grateful for every nomination and proud to recognise those making a lasting impact.

Congratulations to our 2025 Docusign Customer Awards recipients!

Agreement Transformation

Recipients: New York Life Insurance Company, The Trade Desk, E.ON, Hays, LVMH

Change Champions

Recipients: Avis Budget Group, Cargill, Grab, ICON, Suzano S.A., Vantiva, LIFULL Corporation

Customer Experience Excellence

Recipients: MedHealth, Subaru of America

Growth

Recipient: KPC Private Funds

Impact

Recipients: United Nations Development Programme, Hospital Albert Einstein

Innovation in Action

Recipients: Insperity, KPMG, Primerica

Now, learn about each winner and learn about their remarkable success with Docusign.

Agreement Transformation

These organisations embraced Docusign to enhance processes, eliminate paper, and elevate the way they do business—creating an impactful transformation. The Agreement Transformation category recognises those who’ve turned their organisations into well-oiled, paperless machines. 

New York Life Insurance Company implemented an experience that agents and customers love while strengthening their risk posture. By automating transactions like beneficiary changes and payment preferences, they have streamlined processes, accelerated turnaround times, and freed up resources for more complex tasks.

The Trade Desk streamlined contract management with Docusign CLM+, integrating it with Salesforce for seamless contract creation. Sales teams initiate contracts via Docusign App Launcher, enabling 800+ employee onboardings on day one. Within two years, 90% of contracts, including complex legacy migrations, were onboarded. Leveraging Salesforce, CLM, eSign, and Docusign Insight, has helped TTD ensure more efficient contract execution, automation, and insights, optimising workflows across teams.

Hays began their journey with Docusign in 2014 and has since become a mature, self-sufficient eSignature customer, embedding the solution across 33 countries. They use eSignature both as a standalone tool across HR, Legal, and Procurement and as an integrated feature within their in-house CRM, allowing recruiters to generate and send documents with one click. This end-to-end digitisation has streamlined their recruitment process, resulting in significant efficiency gains and saving over 51 million sheets of paper.

Change Champions

Our Change Champions are leaders in driving transformation within their organisations, positioning their companies at the forefront of modernisation. These dedicated innovators work tirelessly to implement change, streamline processes, and push their businesses toward a more efficient, digital future.

Avis Budget Group adopted Docusign CLM+ for global procurement, centralising contracts and using Insights to search metadata and automate workflows. This transformation has saved time, cut costs, and reduced risk. By harnessing CLM data, Avis has optimised contract reviews, enhancing efficiency and decision-making across procurement.

Cargill has integrated Docusign’s embedded signing into its customer portals, enabling faster contract execution. They leverage Connect, API sends, and Partner-Owned Integrations, along with key features like Branding, Auto-Placed Fields, Templates, and SMS delivery. Cargill piloted the use of WhatsApp delivery for eSignature and are in the process of rolling out Document Generation for Salesforce. They process 97% of their 797,000 annual envelope sends via API across 125 accounts and 70+ business units. Cargill has streamlined workflows while cutting carbon emissions by 3 million pounds.

Grab, the Southeast Asia super-app, implemented Docusign for merchant onboarding across eight countries and use cases in HR, Legal, and Procurement. The solution enabled faster go-to-market, enhanced omnichannel experiences, seamless integration with enterprise systems, and improved process efficiency through automation. In the first year, Grab digitised over 293,000 processes, achieving a 54.3% improvement in agreement cycle times while ensuring scalability across multiple markets.

ICON Clinical Research Ltd sought to streamline its tech stack by consolidating three e-signature vendors into one while ensuring compliance with CRO regulations. In 2024, they partnered with Docusign’s Professional Services team to migrate 40,000 users to Docusign eSignature. Recognising the need for a secure repository to store 4 million legacy regulated documents in compliance with CFR 11, ICON selected Docusign’s CLM Repository. They successfully implemented a fully configured solution, including a complex retention process and a 5TB data migration, all within 233 days. This transformation has enhanced regulatory compliance, improved accessibility to legacy agreements, and reduced ICON’s overall application footprint.

Suzano S.A., a global manufacturer of bioproducts from eucalyptus, revolutionised contract management with Docusign CLM, reducing contract cycle time by 50% and preparation time by 80%. Integration with SAP and CLM enhanced compliance, while automated drafts cut prep time from 30 to 5 minutes, with 35% of purchase contracts now self-service. Microsoft Teams integration accelerated approvals, reducing signature wait times from 15 to 7 days

Vantiva implemented Docusign CLM and eSignature to enhance contract visibility, streamline authoring workflows, and improve auditing and compliance for both in-house and third-party contracts. The platform enables seamless collaboration, version synchronisation, data analytics, and localisation while providing proactive alerts for key milestones such as renewals and expirations. Currently connected to their CRM, Vantiva plans to extend CLM’s deployment across their key business applications and data platform. By automating workflows across legal, sales, sourcing, compliance, and supply chain teams, the contract turnaround time has been cut from several weeks to just a few days.

LIFULL Corporation adopted Docusign to digitise application forms, ensuring compliance with Japan’s Electronic Bookkeeping Act (Dencho Act) while improving efficiency and reducing costs. By integrating with Salesforce, they eliminated manual verification, allowing users to track document statuses and automatically attach signed documents to records. Since implementing Docusign in November 2023, LIFULL has saved approximately 7,000 work hours and ¥22,400,000 in costs.

Customer Experience Excellence

The Customer Experience Excellence category celebrates organisations that have transformed customer interactions through seamless, efficient, and intuitive experiences. Showcasing how Docusign helps create an easy, simple, and trusted customer experience. 

MedHealth’s adoption of Docusign has delivered substantial benefits across finance, efficiency, customer experience, risk management, and employee satisfaction. Contract processing time has improved by 92%, dropping from five days to just six hours, enabling faster onboarding and vendor agreements while saving HR 20 hours per week. Customer experience has also improved, thanks to an intuitive, mobile-friendly signing process. Docusign’s audit trails and standardised templates have eliminated contract version issues, cutting signature-related errors to zero and reducing audit prep time by 75%. Employee satisfaction has soared, with 94% of staff reporting easier workflows, allowing teams to focus on strategic initiatives and boosting productivity.

Subaru of America transformed its employee, fleet, and family lease programs by digitising its manual, paper-based process with Docusign, eliminating delays, lost documents, and PII exposure risk. Previously, approvals took over 14 days, which often resulted in incomplete forms and inefficiencies for the Risk Management and Corp Vehicles teams. By integrating the application into its CRM and HR systems, Subaru streamlined workflows with customers, enhanced the employee experience, and expedited new hire paperwork. This integration significantly reduced onboarding delays and increased efficiency for the HR team by storing new hire documents on each employee’s record within the HR application. This agreement transformation has significantly enhanced operational efficiency and delivered substantial cost savings.

Growth

This category recognises the achievements of our small business customers. These innovators have harnessed the power of Docusign to achieve remarkable results in a competitive environment. 

KPC Private Funds, a small business competing with larger firms, needed a smarter way to onboard clients. By leveraging Docusign IAM, Webforms, conditional logic, and Maestro workflow automation, advisors now use a simple, intuitive webform that automatically maps to the appropriate subscription document based on the client’s profile. This innovation has reduced onboarding time by 70% (on track for 90% by September 2025), minimised errors, and enabled scalable growth. By adopting Docusign in a unique way, KPC has transformed a once-cumbersome process into a seamless, automated experience, setting a new standard in investor onboarding.

Impact

The Impact category honors organisations using Docusign to drive positive change, strengthen communities, and promote sustainability. Whether streamlining processes to support social initiatives or reducing environmental footprints, these innovators are leveraging technology to create a better future. 

The United Nations Development Programme (UNDP) integrated its ERP and email systems to automate document generation and electronic signing, enabling stakeholders to sign from any device. This initiative reduced delays and improved efficiency through features such as real-time tracking and automated reminders. The change streamlined workflows, saving time, cutting costs, and decreasing paper usage. It has also simplified document processing for suppliers. UNDP does not endorse any entity, brand, product, or service.

Hospital Albert Einstein implemented Docusign CLM to automate contract workflows, manage tasks and SLAs, and provide visibility through reports and dashboards. Integration with SAP ERP ensured contract data consistency, reducing processing time from 96 to 26 days—a 65% improvement. The hospital achieved a 70% reduction in paper use, with 94.4% of processes now fully integrated, minimising manual errors. Company-wide dashboards and contract management tools have enhanced efficiency, saving an estimated 3.7 million sheets of paper and 395,403 gallons of water.

Innovation in Action

Innovation drives progress, and we’re celebrating organisations that push boundaries with creative, cutting-edge solutions. The Innovation in Action category honors those who have reimagined business processes using custom applications, integrations, automation, or unique platform implementations.

Insperity modernised its agreement processes by adopting eSignature, cutting contract completion from weeks to hours while improving compliance and visibility. To further enhance efficiency, they integrated Docusign CLM with Salesforce, automating contract creation, approvals, and storage. This transformation eliminated manual efforts, reduced errors, and ensured consistency. As a result, 70% of third-party agreements are completed within a day, turnaround time improved by 75%, and each agreement saves $34.40 in costs. By going fully digital, Insperity has set a new standard for efficiency and governance.

KPMG transformed its agreement management process with Docusign, by streamlining workflows, enhancing security, and improving efficiency. With e-signatures, real-time tracking, and Single Sign-On (SSO), they eliminated manual handling, reduced errors, and ensured secure access. Standardised templates and automated notifications accelerated turnaround times, cutting the average signature process from five days to less than one. This shift saved KPMG significant annual printing and mailing costs, increased employee productivity by 30%, and enhanced client satisfaction with faster, seamless transactions. By reducing paper usage by over 4 million sheets annually, KPMG also advanced its sustainability goals, reinforcing its commitment to innovation and environmental responsibility.

Primerica developed Docusign On Demand (DOD), a scalable enterprise tool that automates agreement workflows without requiring direct Docusign access for its salesforce. Leveraging APIs and intelligent routing, DOD determines the correct agreement type, generates and sends agreements, integrates with internal systems, and provides real-time visibility. By eliminating manual processing, DOD has streamlined operations across business units, reducing agreement processing time by 25% and cutting turnaround from 15 days to 1. This automation has saved over 500,000 printed pages, reduced costs, accelerated revenue, and improved both customer and employee experiences. DOD has evolved into a critical automation platform, driving efficiency, compliance, and scalability across Primerica.