Top Moments from Momentum 2019

This week we welcomed over 1500 customers, developers and partners to Momentum 2019, where they heard from top caliber customers who are changing the way they do business with the Docusign Agreement Cloud. Attendees had the opportunity to attend hands-on training and learn directly from business leaders, fellow customers and product experts in over 80 breakout sessions across business, product, and developer tracks.

Yesterday we wrapped up our final day of the conference so let’s take a look back at the top moments from the event.

Interactive product experiences

Hundreds of customers visited the expo and flocked to an interactive experience that brought the Docusign Agreement Cloud to life. Customers met TreeWork, a fictitious company that operates shared, green co-working spaces in cities worldwide. The curated experience included an integrated demo of how TreeWork uses the Docusign Agreement Cloud to prepare, sign, act on, and manage agreements. Visitors also got a preview of how they might leverage smart contracts to further optimize their agreement process.

Insights on digital transformation

Forrester Vice President and Principal Analyst Ted Schadler shared his perspective on how organizations must transform the very core of their businesses—rethinking agreements end-to-end—in order to deliver the digital experiences customers expect.

Industry perspectives

Over the last two days we heard from a broad cross section of Docusign customers about how they are transforming the industries where they work by leveraging the Docusign Agreement Cloud.


Did you know the U.S. federal government spends over $38 billion managing public-facing paperwork? A diverse panel from all segments of government shared how their agencies are using Docusign to improve citizens' lives and reduce cost and hassle for staff. The City of Minneapolis talked about the changes in city government that compelled them to invest in improving the citizen experience. The San Diego County Regional Airport Authority discussed the process flow that was key to unlocking new, faster ways of doing business digitally. Tri-Counties Regional Center talked about the audacious goal of delivering critical services to people, "faster than Amazon Prime." And the U.S. Department of Agriculture discussed the tremendous stake in their public-facing mission (literally billions of dollars in global trade is riding on their process.)


Nadar Nemati, CIO of QTC, one of the largest providers of pre-employment and disability medical exams, discussed how the organization is leveraging technology to create a patient-first experience by reducing the turnaround time for medical evaluation forms. QTC transitioned over 750,000 documents annually to electronic signature using Docusign, reducing average completion time from 32 hours to less than two.


Jane Ladd, business analyst with eBay shared how Docusign has been a big part of their modernization initiatives to keep pace with the ever-evolving retail industry, including digitizing workflows in HR, procurement, legal and sales. By integrating with the systems they already use like Salesforce and SAP Ariba, the company has accelerated many internal processes to improve efficiency.

Real Estate

Adi Pavlovic, Director of Innovation at Keller Williams, Jessica Edgerton, EVP of Ops, LeadingRE, discussed how the role of real estate agents is changing as home buyers and sellers have more access to data than ever before. Keller Williams is focused on empowering the agent with technology like Docusign’s to modernize real estate transactions and make agents more efficient. Jessica also mentioned the need to go beyond efficiency, and help agents better serve well-informed clients by presenting all of the available data in a more cohesive way.

Our product teams also gave a preview of Docusign Rooms for Mortgage, which accelerates closing times and improves the borrower experience with a secure, digital workspace for everyone involved in a mortgage. The solution alerts borrowers of all the tasks they need to do to efficiently keep the process moving forward and offers a message section to ask questions.

No woman left behind

L to R: Kelley Pidhirsky, Sr. Solutions Engineer, Docusign; Kate McArdie, Vice President, Solutions Engineering, Salesforce; Leah McTiernan, Vice President, Solution Engineering, Docusign; Victoria Cox, Program Manager, Salesforce

Solution engineering leaders from Salesforce and Docusign discussed the evolving digital workplace during an inspiring lunch panel session. These women leaders shared personal advice on leading by innovation and by example, and emphasized the importance of building a network to solve problems faster. Panelists from both companies highlighted the importance of creating a culture that supports flexible work and values building a talent base that incorporates diverse perspectives and backgrounds to ensure no woman is left behind.

Product innovation

Ron Hirson, Chief Product Officer, Docusign

In the product keynote, CPO Ron Hirson provided a deeper dive into some of the new products and integrations highlighted in our opening general session, including the newest innovations in our Summer ‘19 Release. Ron and his team demonstrated our new capabilities aimed at making signature workflows more flexible (Conditional Recipients and Advanced Routing Capabilities), giving admins more control over how agreements will be displayed for signers on mobile devices (Smart Sections), and identifying signers by their government IDs (ID Verification). In addition, the team announced that Docusign is now compliant with Web Content Accessibility Guidelines (WCAG) 2.0, the global web standard for accessibility—allowing signers who uses adaptive or assistive technologies like keyboards or screen readers can sign an agreement in Docusign.

Our product team impressed the attendees by showing how simple it is to build a document-generation template in Docusign Gen, pulling data directly from Salesforce, all in under three minutes in front of a live audience.

Ryan Smith, senior business operations analyst at View revealed how his company was able to automate sales processes to improve sales efficiency and productivity by 45% using Docusign eSignature, Docusign CLM and Salesforce CPQ and Billing. Smith highlighted how Docusign CLM allowed his company to leverage standard contract templates to create a more familiar experience for customers and an easier workflow for sales and legal employees.

Sponsor and Docusign product extension partner Seal Software showed the audience how their technology can help you search agreements even when they may be stored in multiple repositories, both inside and outside of Docusign, like Box, DropBox and Sharepoint.   

When you have Momentum keep your foot on the gas

Entrepreneur and author Jesse Itzler inspired the audience with his motivational life story. He reminded attendees to focus your life at the intersection of what you love to do, what you are good at and what you can do to help people, and to develop your personal mission statement to keep you on track.  

Protecting the planet

Throughout Momentum 2019 our attendees and employees did amazing things for the environment by using refillable glass water bottles in conjunction with the Fill it Forward app, which supports clean water for those in need. In just one day at Momentum, attendees saved 2628 single use bottles, diverted 15.77 oz of ocean pollution plastic and 78.84 lbs of landfill waste, and saved 1156.32 lbs of emissions and 1497.96 kWh of power. As we like to say, at Docusign, every day is Earth Day.

That’s a wrap on Momentum ‘19 - see you next year!

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