Financial services

FinCEN recently issued a ruling that explicitly allows banks and credit unions to accept state-issued mobile driver's licenses (mDLs) for customer identity verification under the CIP Rule. Docusign ID Verification will soon support mDLs, enabling one-tap, KYC-grade verification for financial institutions.

Completion rates drive business results, because an agreement only creates value once it's signed. Customers who switched to Docusign reported higher and faster completion rates compared to their previous provider. For teams that send agreements at volume, a 13 percentage point increase can have a significant impact on financial performance.

Docusign Workspaces simplifies transactions that involve multiple people and steps by centralizing all agreements in a secure, collaborative hub. Customers receive clear instructions about where and when to find the documents they need to sign in the correct order for a better customer experience.

Banks face challenges in operational efficiency, providing personalized experiences, managing compliance, and mitigating fraud risk. Docusign offers a secure, automated solution to replace high-friction account-opening processes, improving customer satisfaction, reducing errors, and accelerating time to revenue.

Financial institutions struggle to meet complex Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance requirements without creating a clunky onboarding experience that drives up customer abandonment rates. Docusign seamlessly embeds these critical compliance steps into a smooth, efficient digital workflow, resulting in reduced risk, lower costs, and a better overall customer experience.

 In 2025, Docusign expanded its tailored identity verification solutions across key global markets while addressing region-specific regulatory requirements.