Currently, over 1400 Momentum attendees are darting through the halls of a downtown San Francisco hotel: Some are ducking into their final breakout sessions of the day, others are filtering into the Partner Pavillion to see product demos, and even more are coding away in the Developer Zone. As we gear up for an evening of #DSM17 cocktail parties and dinners, here’s a look back at the good, the great, and the unexpected from Momentum Day 1.
Our new CEO, Dan Springer was first to take the stage. After briefly recapping his first 100 days he discussed the future of DocuSign — both as an innovator in the tech field and the company’s philanthropic efforts through the DocuSign IMPACT foundation. “DocuSign IMPACT is our foundation that we’ve set up so we bring our time, our treasure, our talent as well as our software to provide to organizations within our communities,” said Springer. “Any time one of our employees make a gift to a charitable donation we will be able to match that donation.” He also announced that all charitable organizations that have less than a million dollar budget would have access to DocuSign at no cost.
Our Chief Product Officer, Ron Hirson, was next to the mic, to reveal one of DocuSign’s new features that lets senders and signers communicate in real time without ever leaving the document itself: “We’re building a product called ‘comments.’ Comments lets you ask questions right inside of the signing experience. You’ll ask a question and the sender can respond right in-line.”
NYSE President Tom Farley and DocuSign President of Worldwide Field Operations, Neil Hudspith, were next to the stage for a conversation about the importance of customer service, and the ways in which the DocuSign technology can drive efficiency both internally and externally: “When we are onboarding a customer, 77 percent of them respond,” said Farley. “Whereas before [DocuSign] it was constant emails. We use DocuSign even when we don’t have a document to sign. We use it for notifications because we like the workflow,” he continued. “What we found is – boom – this thing [DocuSign] went viral in our organization. It allowed us to make business easier for our customers. We started with internal customers — making their lives easier. We used less paper. Fast forward to today, we have 23 business units and 125,000 discrete users that are using DocuSign.”
Next, Robin Joy, SVP of Web & Mobile Business, held a panel discussing digital transformation with Inhi Cho Suh, General Manager, Collaboration Solutions at IBM, Naveen Agarwal SVP & Chief Customer Officer, for Prudential Financial, Inc. and Tajel Shah Deputy Director of Tax and Treasury, City & County of San Francisco. “At the end of the day, when I think about DocuSign, it brings not only the business processes together — it brings end users together,” said Suh.
Finally, Hudspith welcomed Special Olympics Chairman, Tim Shriver, and DocuSign Chairman, Keith Krach to the stage to discuss both the legacy and future of the Special Olympics: “Today, the Special Olympics movement is in 170 countries. There’s 5.3 million Special Olympics athletes that are part of our movement. That adds up to 108,000 games per year,” said Shriver. “Our movement is no longer a charity for a small group of people. It’s a movement that people want to unlock to transform the world.”
DocuSign is proud to help support the Special Olympics through the use of our technology, and at this morning’s keynote, announced DocuSign IMPACT would be making a $5000 donation to the Special Olympics. However, unexpectedly, both Krach and Springer announced they would each be matching the donation. In total, this morning’s contributions will cover the expenses of 85 Special Olympics athletes for one full year.
Breakout Sessions, Customer Success Lounge & More
Half of our nearly 100 breakout sessions took place today — from DocuSign University courses to product expertise to business impact — and of course, our largest selection of developer-focused sessions yet.
The Customer Success Lounge was also available to our attendees: Any and all could come by to have questions answered in 1:1 sessions with DocuSign experts. Looking for in-person insight on how to best leverage the DocuSign technology? Swing by our customer success lounge tomorrow.
Shaun Ayala Snapchat Takeover
Award-winning Snapchat storyteller Shaun Ayala provided an inside look into #DSM17 today with shots of the Opening Keynote, the Partner Pavilion, and 1:1 interviews with DocuSign leaders such as Dan Springer, Keith Krach, and Robin Joy. Want to know Neil Hudspith’s key takeaway from this morning’s keynote? Or Robin Joy’s definition of a digital hero? Tune into today’s Snapchat by following @DocuSigninc to find out!
Our Partner Pavilion was abuzz all day long with demos, breakouts, networking and more from the innovative companies we work with. Missed out? There’ll be plenty of time tomorrow to pick the brains of partner innovators. Just swing by the Partner Pavilion and ask away.
Heard on the #DSM17 Social Street