White Papers

Transforming the Customer Experience in Insurance

In today’s on-demand economy, consumer expectations have changed: consumers now expect what they want when they want it. This means companies must use digital technology to transform their customer experience. Digitally mature organizations have higher ROIs, more satisfied customers, greater security and compliance than their peers.

Download this brief to learn why going digital is beneficial for businesses, particularly in the insurance sector. Philadelphia Insurance Companies will share how they used DocuSign to digitize the company’s previously tedious 9-step billing enrollment process to achieve an 8x increase in paperless enrollment and a robust ROI.


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